Deck 4: Defining Scope, Quality, Responsibility, and Activity Sequence

Question 1

If the scope seems much less than originally anticipated by the customer, the customer and contractor would have to agree on increasing the budget, extending the schedule, reducing the scope, or some combination thereof.

Answer 1

False

Question 2

It might not be possible to define all of the requirements, work elements, and deliverables at a detailed level for a project with a long duration, such as a multiyear project, or a project that has several phases.

Answer 2

True

Question 3

An understanding of project deliverables would also be a setback to developing a good working relationship with the customer.

Answer 3

False

Question 4

In many cases, the customer states high-level requirements in the project charter or RFP, but the project team or the contractor may need to collect more information from the customer or end users to further refine the requirements.

Question 5

Contractor requirements define the functional or performance specifications for the project's end product and other project deliverables.

Question 6

The work breakdown structure can include specifications regarding size, color, weight, or performance parameters, such as speed, uptime, throughput, processing time, or operating temperature range, that the project result must satisfy.

Question 7

The project objective must be clear, attainable, specific, and measurable.

Question 8

A network diagram is a technique for organizing and subdividing all the project work and deliverables into more manageable components.

Question 9

A clear description of the acceptance criteria with quantitative measures will help to avoid understanding.

Question 10

The project scope defines what needs to be done.

Question 11

The inclusion of specifications or standards will help assure quality of the deliverable.

Question 12

The project scope document is valuable for establishing a common understanding among project stakeholders regarding the scope of the project.

Question 13

For some projects, the terms of payment may be tied to the customer's acceptance of certain deliverables.

Question 14

Having the contractor or project team review the statement of work with the sponsor or customer provides an opportunity to make sure everything that the customer expects is included.

Question 15

The agreed-upon project scope document establishes the baseline for any changes that may be made to the scope during the performance of the project.

Question 16

There can be situations where the project objective needs to be modified as the project proceeds.

Question 17

At the beginning of the project it might not be possible to define all of the requirements, work elements, and deliverables at a detailed level.

Question 18

The deliverables in the project scope document will be used as the basis for creating a more detailed WBS in the next step of the planning process.

Question 19

A detailed description of each deliverable will help to manage stakeholder expectations.

Question 20

Clear, ambiguous acceptance criteria for all deliverables are important because they are the basis for verifying that the project scope has been completed in accordance with the customer's requirements and expectations.

Question 21

The quality plan may also state that suppliers must provide documentation certifying that the materials they supply meet certain required specifications.

Question 22

All branches of the WBS have to be broken down to the same level.

Question 23

Having a written quality plan at the outset of a project is extremely beneficial because it guarantees against incurring additional costs and schedule extensions due to rework caused by work and deliverables that fail to meet quality requirements and customer expectations.

Question 24

It is essential to wait until the end of the project to check if the sponsor/customer requirements and expectations have been met regarding the quality of the project deliverables.

Question 25

The project manager should involve every project member in developing the WBS to have special expertise, knowledge, or experience that will help develop a more comprehensive and complete WBS.

Question 26

The work breakdown structure is the same thing as the project organization chart or structure.

Question 27

The customer may hire an independent third party or laboratory to be its representative or perform tests when checking the quality of a project deliverables.

Question 28

The WBS usually indicates the organization or individual assigned responsibility for performance and completion of each work item.

Question 29

With the quality plan in place including procedures for the application of appropriate quality tools and techniques, quality can then be monitored and controlled.

Question 30

The work package includes all of the specific work activities that need to be performed to produce the deliverable associated with that work package.

Question 31

The key to quality control is to wait until all the work is completed before checking or inspecting for quality.

Question 32

The project quality plan should state which tools and techniques to use and when.

Question 33

Different project teams might create somewhat different work breakdown structures for the same project.

Question 34

Planning for quality is a necessary, yet often forgotten or dismissed, function on a project.

Question 35

For large or complex projects, it may be difficult for one individual to determine all the work elements to include in the work breakdown structure.

Question 36

The customer may make unannounced visits to the contactor's facility or work.

Question 37

The work breakdown structure subdivides the project into smaller pieces called work items.

Question 38

The network diagram can be created using a graphic chart format or as an indentured list.

Question 39

The customer may randomly select certain work elements to review in order to determine whether they are being done in conformance with quality standards and requirements.

Question 40

The focus must be on relying on after-the-fact inspections or testing and then do the necessary work to correct quality problems.

Question 41

Some projects have a set of activities that are repeated several times.

Question 42

The project objective must be clearly defined and agreed upon by the

A) sponsor or customer and the project team or contractor that will perform the project.
B) stakeholders for the project.
C) project team and subcontractors.
D) suppliers of materials to the project.

Question 43

A project objective such as "complete the project" is too ambiguous because the customer and the contractor may have ______________of what is meant by "complete."

A) the same idea
B) different views
C) similar understanding
D) a clear thought

Question 44

It is easier to define the specific activities for near-term work; but as more information is known or becomes clear, the project team can progressively elaborate the specific activities.

Question 45

The project scope document is valuable for establishing

A) a request for proposal for the project.
B) a common understanding among project stakeholders regarding the scope of the project.
C) the contact between the contractor and the customer.
D) the risk management plan for the project.

Question 46

Activities define more generally than work packages how the work will get done.

Question 47

The ____________is the tangible end product that the project team or contractor must produce and deliver in order for the sponsor or customer to achieve the expected benefits from implementing the project.

A) network diagram
B) project plan
C) objective
D) work breakdown structure

Question 48

Certain activities in a network diagram have to be done in serial sequence.

Question 49

Multiple individuals should be designated the lead, or primary, responsibility for each work item.

Question 50

A responsibility assignment matrix defines who will be pay for the work.

Question 51

Using the work breakdown structure, the individual or team responsible for each work package must next define all the specific activities that need to be performed to produce the end item or deliverable for the work package.

Question 52

The project objective is usually defined in terms of the

A) all the constraints for the project.
B) end product or deliverable, schedule, and budget.
C) initiating, planning, executing, and controlling.
D) project scope.

Question 53

The project scope is all the work that must be done to do all of the following except:

A) meet with every stakeholder.
B) produce all the project deliverables.
C) accomplish the project objective.
D) satisfy the sponsor or customer that all the work and deliverables meet the requirements or acceptance criteria.

Question 54

A tangible output or product or deliverable as a result of an activity should define the end of one activity in a network diagram and the start of other activities in the network diagram.

Question 55

A project scope statement defines the sequence of how the activities will get done.

Question 56

An activity does not necessarily require the expenditure of effort by people.

Question 57

An activity, also referred to as a task, is a defined piece of work that consumes effort by people and not necessarily time.

Question 58

Expected benefits, which will result from implementation of the project and define success, establish

A) the reason the contractor proposes the solution.
B) how much money the customer is willing to pay.
C) how quickly the project must be completed.
D) why the project is being done.

Question 59

Some activities in a network diagram may be done concurrently.

Question 60

A responsibility assignment matrix is used to designate the individuals responsible for accomplishing the work items in the work breakdown structure.

Question 61

It is easier to define the details for __________, but as the project progresses or moves from phase to phase, the project team or contractor can progressively elaborate the details as more information is known or becomes clear.

A) tasks that require a small effort
B) only tasks that take a day to complete
C) tasks near the end of the project
D) the near-term efforts

Question 62

Although major or key deliverables may be stated in the project charter or request for proposal, they need to be _____________ in the project scope document.

A) repeated
B) expanded on in greater detail
C) stated at higher levels
D) listed in sequence with the responsible person or organization

Question 63

A change control system needs to be established to define how

A) changes will be documented, approved, and communicated.
B) changes will be made.
C) the acceptance criteria are evaluated.
D) the quality plan is applied.

Question 64

The major work elements defined in the statement of work section along with the detailed list of deliverables provide the basis for creating a

A) statement of work
B) project scope document
C) network diagram
D) work breakdown structure

Question 65

____________ are the products or outputs that the project team or contractor will produce and provide to the customer during and at the completion of the performance of the project.

A) Contracts
B) Acceptance criteria
C) Deliverables
D) Responsibilities

Question 66

For each deliverable, the quantitative measures or references to __________________ that will be used should be stated, as the criteria will be the basis for the customer agreeing that a deliverable is acceptable.

A) specifications, standards, and codes
B) quantitative and qualitative levels
C) audits and surveys
D) published articles

Question 67

The __________ defines the major tasks or work elements that will need to be performed to accomplish the work that needs to be done and produce all the project deliverables.

A) statement of work
B) project scope document
C) network diagram
D) work breakdown structure

Question 68

If the project scope seems much greater than originally anticipated by the customer, it may affect the ____________ for performing the work and _________ accomplishing the project objective.

A) resources assigned, help with
B) technical requirements, shorten the time for
C) commitment, accelerate
D) budget and schedule, jeopardize

Question 69

Acceptance criteria for all project deliverables must be ________________ than what is stated in the project charter or request for proposal.

A) repeated
B) described in greater detail
C) stated at higher levels
D) listed in sequence with the responsible person or organization

Question 70

It is important to document the detailed requirements in the___________ in order to establish a clear understanding with the sponsor or customer.

A) statement of work
B) project scope document
C) network diagram
D) work breakdown structure

Question 71

The customer requirements section should also include or reference ______________ that must be used and met regarding quality and performance of the project work and deliverables.

A) applicable technical specifications, standards, and codes
B) quantitative and qualitative levels
C) audits and surveys
D) published articles

Question 72

The __________ may need to describe certain inspection techniques, testing procedures, or specific testing equipment or facilities that must be used.

A) statement of work
B) customer requirement
C) deliverables
D) acceptance criteria

Question 73

The ____________ may include a high-level WBS in a graphic chart format or as an indentured list of the work elements and associated deliverables.

A) statement of work
B) project scope document
C) network diagram
D) work breakdown structure

Question 74

The WBS establishes the framework for

A) developing the acceptance criteria.
B) further planning to create a baseline plan for performing the project work.
C) listing the deliverables.
D) defining the major tasks or work elements.

Question 75

A _______________ is a hierarchical decomposition of the project work scope into work packages that produce the project deliverables.

A) statement of work
B) project scope document
C) network diagram
D) work breakdown structure

Question 76

The _________ defines what the project team or contractor will do.

A) statement of work
B) project scope document
C) network diagram
D) work breakdown structure

Question 77

If something is __________ the statement of work, then it should be assumed that ___________.

A) included, it will not change during the course of the project.
B) not included in, it will not be done or provided.
C) missing from, if the RFP stated the requirement is will be completed.
D) left out of, will be completed during the project.

Question 78

The______________ section of the project scope document is where the contractor or project team can state and clarify exactly what is included in the work scope and provide an opportunity to reconsider items that are not stated but that the customer may have forgotten to include in her requirements or RFP.

A) statement of work
B) customer requirement
C) deliverables
D) acceptance criteria

Question 79

The contractor or project team needs to gain agreement from _____________ on the project scope document.

A) the sponsor or customer
B) all the stakeholders
C) only the contractor's chief financial officer
D) only the subcontractors

Question 80

A detailed description of each deliverable should be stated to provide a basis for agreement between the project team or contractor and the customer of

A) exactly what will be provided.
B) general terms of the contract.
C) who is responsible.
D) technical requirements.