Deck 1: Innovative Management for a Changing World

Question 1

Despite the need for companies to control costs in today's economy, innovation has become the new imperative.

Answer 1

True

Question 2

In today's turbulent and hypercompetitive global environment, managers must help their companies innovate more
than ever.

Answer 2

True

Question 3

Controlling involves monitoring employee's activities and taking corrective action as necessary.

Answer 3

True

Question 4

Only the top managers in organizations need conceptual skills since it involves planning.

Question 5

Leading is the use of influence to motivate employees to achieve organizational goals.

Question 6

Efficiency can be calculated as the amount of resources used to produce a product or service.

Question 7

Efficiency refers to the degree to which the organization achieves a stated objective.

Question 8

To perform effectively, all managers must possess conceptual, human, and technical skills, though the degree of each skill necessary at different levels of an organization may vary.

Question 9

The use of influence to motivate employees to achieve the organization's goals refers to controlling.

Question 10

The late famed management theorist Peter Drucker is often credited with creating the modern study of management.

Question 11

One of the biggest mistakes during turbulent times is managers' failure to comprehend and adapt to the rapid pace of change in the world around them.

Question 12

All managers have to pay attention to costs and according to research, the best way to improve organizational effectiveness is by severe cost cutting.

Question 13

Organizing means defining goals for future organizational performance and deciding on the tasks and resources needed to attain them.

Question 14

When an organization is goal-directed, it is designed to achieve some outcome, such as making a profit.

Question 15

The ultimate responsibility of managers is to achieve high performance by balancing efficiency and effectiveness.

Question 16

Companies can survive over the long run without innovation.

Question 17

Technical skills are most important at lower organizational levels while conceptual skills become more important as managers move up the organizational hierarchy.

Question 18

The nature of management is to control and dictate others in an organization.

Question 19

A manager's ability to work with and through other people and to work effectively as a group member is called human skills.

Question 20

An organization is a social entity that is goal directed and deliberately structured.

Question 21

The disturbance handler role involves the initiation of change, thinking about the future and how to get there.

Question 22

Today's managers rely on "management by keeping tabs" and play the role of a controller instead of an enabler.

Question 23

Most top executives routinely work at least 12 hours a day and spend 50 percent or more of their time traveling.

Question 24

The early study of management as we know it today began with what is now called the technology-driven workplace.

Question 25

According to research, managers most enjoy activities such as leading others, networking, and leading innovation.

Question 26

Manager least enjoy activities such as controlling subordinates and managing time pressures.

Question 27

The ability to motivate others is considered a technical management skill.

Question 28

The rise of virtual work has led to a decline in organizational hierarchies.

Question 29

A manager forwards information to other organization members in the disseminator role.

Question 30

The individual performer is a generalist and coordinates a broad range of activities.

Question 31

Managers use conceptual, human, and technical skills to perform the four management functions of planning, organizing, leading, and controlling in all organizations.

Question 32

Becoming a successful manager means thinking in terms of building teams and networks, becoming a motivator and organizer within a highly interdependent system of people and work.

Question 33

In the spokesperson role, a manager forwards information to other organization members.

Question 34

In the figurehead role, the manager performs ceremonial and symbolic duties.

Question 35

We might expect managers in nonprofit organizations to place more emphasis on the roles of spokesperson, leader, and resource allocator.

Question 36

Managers in small businesses tend to emphasize roles different from those of managers in large corporations.

Question 37

Not-for-profit organizations, such as The Red Cross and the Girl Scouts, represent a major application of management talent.

Question 38

The informational roles that managers perform include monitor, disseminator, and spokesperson.

Question 39

Technological advances have resulted in employees becoming more empowered.

Question 40

In a monitor role, the manager trasmits current information to others, both outside and inside the organization.

Question 41

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of .

A) bribery
B) organizing
C) technical skills
D) leading
E) controlling

Question 42

When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of .

A) controlling
B) human relations skills
C) leading
D) organizing
E) resourcing

Question 43

Without , no company can survive over the long run.

A) cost-cutting
B) outsourcing
C) command-and-control approach
D) total quality teamwork
E) innovation

Question 44

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do?

A) Organizing
B) Motivating and communicating
C) Measuring
D) Developing people
E) Setting objectives

Question 45

How an organization goes about accomplishing a plan is a key part of the management function of .

A) planning
B) organizing
C) leading
D) controlling
E) motivating

Question 46

One of the important ideas in the text's definition of management is:

A) the management functions of planning, organizing, leading, and controlling.
B) the attainment of societal goals.
C) effectiveness is more important than efficiency.
D) management is unique to for-profit organizations.
E) efficiency is more important than effectiveness.

Question 47

With its "community of interest" in a pre­Facebook era, the Grateful Dead band's ability to is a principle factor for its success over several decades.

A) innovate
B) communicate
C) generate revenue
D) compete
E) monitor

Question 48

Selecting goals and ways to attain them refers to .

A) controlling
B) planning
C) organizing
D) staffing
E) leading

Question 49

Monitoring activities and making corrections are part of:

A) organizing.
B) planning.
C) leading.
D) staffing.
E) controlling.

Question 50

Which of these can best describe organizing?

A) Assigning responsibility for task accomplishment
B) Using influence to motivate employees
C) Monitoring activities and making corrections
D) Selecting goals and ways to attain them
E) None of these

Question 51

Which of the following is a function of management?

A) Human resources
B) Raw materials
C) Efficiency
D) Planning
E) Effectiveness

Question 52

Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of:

A) planning.
B) technical skills.
C) organizing.
D) controlling.
E) conceptual skills.

Question 53

A social entity that is goal directed and deliberately structured is referred to as an:

A) organization.
B) management.
C) employee.
D) student.
E) task.

Question 54

has become the new imperative, despite the need for companies to control costs in today's economy.

A) Technology
B) Outsourcing
C) Innovation
D) Communication
E) Delegation

Question 55

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of .

A) planning
B) organizing
C) leading
D) controlling
E) dreaming

Question 56

is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

A) Planning
B) Resource allocation
C) Controlling
D) Organizing
E) Efficiency

Question 57

Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?

A) Controlling
B) Leading
C) Organizing
D) Planning
E) Delegating

Question 58

Which of the following is not a function of management?

A) Plan
B) Control
C) Organize
D) Lead
E) Performance

Question 59

Which of these is the use of influence to motivate employees to achieve organizational goals?

A) Leading
B) Controlling
C) Organizing
D) Planning
E) Staffing

Question 60

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?

A) Staffing
B) Leading
C) Organizing
D) Controlling
E) Planning

Question 61

The individual performer is a_______ ; whereas, the manager has to be an .

A) specialist; generalist
B) "leader"; doer
C) generalist; specialist
D) producer; expert
E) communicator; operator

Question 62

Shyloh is a research analyst who gets things done mostly through her own efforts, relying on herself rather than others. Shyloh can best be described as an:

A) first-line manager.
B) middle manager.
C) individual performer.
D) top manager.
E) functional manager.

Question 63

Being a successful manager means thinking in terms of all of the following, except:

A) building teams.
B) generating the most profit.
C) becoming a motivator.
D) becoming an organizer.
E) establishing networks.

Question 64

Which of the following is an informational role, according to Mintzberg?

A) Entrepreneur role
B) Leader role
C) Monitor role
D) Disturbance handler role
E) Figurehead role

Question 65

One of the things managers enjoy doing the most is:

A) financial planning.
B) controlling activities.
C) planning for future decisions.
D) leading others.
E) hiring new employees.

Question 66

Managers shift gears quickly and therefore, the average time spent on any one activity is less than .

A) nine minutes
B) an hour
C) one workday
D) a half hour
E) a half day

Question 67

Conceptual, human, and technical skills are important to which managerial level?

A) Top managers
B) Middle managers
C) First-line managers
D) Non managers
E) All of these

Question 68

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

A) performance.
B) efficiency.
C) effectiveness.
D) structure.
E) goal-setting.

Question 69

Which of the following is not one of the conceptual categories of managerial roles Mintzberg defined?

A) Informational
B) Interpersonal
C) Decisional
D) Intrapersonal
E) All of these are managerial roles defined by Mintzberg

Question 70

Of all management duties, one of the things managers like the least is:

A) financial planning.
B) controlling activities.
C) planning for future decisions.
D) handling paperwork.
E) networking.

Question 71

Which of the following refers to the amount of resources used to achieve an organization's goal?

A) Effectiveness
B) Synergy
C) Performance
D) Efficiency
E) Management

Question 72

By definition, an organization is considered because it is made up of two or more people.

A) efficient
B) a social entity
C) effective
D) goal-directed
E) deliberately structured

Question 73

Critical management missteps include:

A) poor communication skills.
B) reactionary behavior.
C) inability to build a team.
D) failure to adapt.
E) all of these.

Question 74

Which of the following includes the manager identity?

A) Specialist, performs specific tasks
B) Gets things done through own efforts
C) An individual actor
D) A network builder
E) Works relatively independently

Question 75

The degree to which an organization achieves a stated goal refers to:

A) effectiveness.
B) synergy.
C) conceptual skill.
D) efficiency.
E) human skill.

Question 76

Research shows that managers enjoy all of the following except:

A) networking.
B) innovation.
C) leading others.
D) managing time.
E) all of these.

Question 77

For a widget manufacturing company, worker-hours per widget is a measure of:

A) organizational effectiveness.
B) organizational performance.
C) organizational efficiency.
D) organizational structure.
E) none of these.

Question 78

Which of the following is most important at lower organizational levels?

A) Planning skills
B) Human skills
C) Conceptual skills
D) Technical skills
E) None of these

Question 79

The individual identity includes which of the following?

A) Generalist, coordinates diverse tasks
B) Gets things done through others
C) Works relatively independently
D) A network builder
E) Works in highly interdependent manner

Question 80

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

A) information processing.
B) efficiency.
C) effectiveness.
D) structure.
E) goal-setting.