Deck 8: Managing Change and Innovation

Question 1

People change starts with training everyone in the organization.

Answer 1

False

Question 2

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration.

Answer 2

False

Question 3

An approach to innovation that emphasizes shared development of innovations among several departments is referred to as the horizontal linkage model.

Answer 3

True

Question 4

Skunkworks are a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.

Question 5

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.

Question 6

An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.

Question 7

Organizational change refers to the adoption of a new idea or behavior by an organization.

Question 8

The acceptance of mistakes, the freedom to discuss ideas, and the assignment of nonspecialists to problems are characteristics of creative organizations or departments.

Question 9

The horizontal linkage model is increasingly important in high pressure business environments that require rapidly developing and commercializing products and services.

Question 10

Research shows that managers in creative companies avoid risk and experimentation.

Question 11

Productive innovation refers to innovations in products, services, or processes that radically change an industry's
rules of the game for producers and consumers.

Question 12

Technology change involves the hierarchy of authority, goals, administrative procedures, and managerial systems.

Question 13

Confrontation, authoritarianism, and disciplined exploration are characteristics of the creative individuals.

Question 14

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Question 15

A product change is a change in the organization's product or service outputs.

Question 16

A person who sees the need for and champions productive change within the organization is called an idea champion.

Question 17

A unit that is separate from the mainstream of the organization and is responsible for developing and initiating innovations is called a new-venture team.

Question 18

Centralization and short time horizon are primarily used by creative organizations.

Question 19

If organizations don't successfully change and innovate, they die.

Question 20

Creativity is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

Question 21

Culture change refers to a major shift in the norms, values, attitudes, and mindset of the entire organization.

Question 22

Training is one of the most frequently used approaches to changing people's mindsets.

Question 23

Culture change pertains to the whole organization.

Question 24

For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?

A) Disruptive innovation
B) Service innovation
C) Productive innovation
D) Restructuring innovation
E) Reverse innovation

Question 25

The three distinct steps for achieving behavioral and attitudinal change with organizational development are planning, changing,and stabilizing.

Question 26

A change agent is an OD specialist who contracts with an organization to facilitate change.

Question 27

Mergers/acquisitions, organizational decline, and conflict management are the three types of current problems that organizational development managers face.

Question 28

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.

Question 29

Two possible tactics for overcoming resistance to change are coercion and negotiation.

Question 30

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be .

A) cordial
B) rightsized
C) ambidextrous
D) compliant
E) intra-focused

Question 31

The adoption of a new idea or behavior by an organization is known as organizational .

A) change.
B) development.
C) structure.
D) intervention.
E) responsibility.

Question 32

The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.

Question 33

The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called .

A) a search initiative
B) creativity
C) an ideal champion
D) a great idea
E) strategic analysis

Question 34

In the unfreezing step, participants must be made aware of problems and be willing to change.

Question 35

_____ refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers.

A) Restructuring innovation
B) Trickle up innovation
C) Productive innovation
D) Disruptive innovation
E) Reverse innovation

Question 36

Three of the most popular and effective OD activities are team building, survey feedback, and large-group interventions.

Question 37

Survey feedback enhances the cohesiveness and success of organizational groups and teams.

Question 38

The disparity between existing and desired performance levels is the need for change.

Question 39

Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.

Question 40

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

Question 41

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

A) An idea champion
B) A sponsor
C) A new-venture team
D) An idea incubator
E) An inventor

Question 42

Creative organizations:

A) are characterized by an unusually high number of routine jobs.
B) are loosely structured.
C) have little ambiguity.
D) have too many layers of management.
E) use a centralized decision making approach.

Question 43

Cooltown University recently invited members of its social network group to enter a contest on YouTune o design the best video promoting the university. This is an example of what innovative approach?

A) Social group innovation
B) Network innovation
C) Techsourcing
D) Crowdsourcing
E) Insourcing

Question 44

All of the following are critical innovation strategies for changing products and technologies EXCEPT .

A) exploration
B) cooperation
C) innovation roles
D) risk propensity
E) all of these are critical innovation strategies

Question 45

Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

A) An idea champion
B) A sponsor
C) A new-venture team
D) A skunkwork
E) An investor

Question 46

Which of the following means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry?

A) An idea champion
B) Open innovation
C) A new-venture team
D) An idea incubator
E) An inventor

Question 47

Shared development of innovations among several departments is emphasized by the approach to innovation

A) vertical
B) horizontal linkage model
C) top down
D) bottom-up
E) diagonal

Question 48

Which of the following is a change in the manner in which an organization does its work?

A) Technology
B) Product
C) Entrepreneurship
D) Creativity
E) Incremental

Question 49

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of an________ .

A) critic.
B) sponsor.
C) idea champion.
D) inventor.
E) bureaucrat.

Question 50

Which of the following is NOT a characteristic of a creative individual?

A) Conceptual fluency
B) Undisciplined exploration
C) Persistence and focused approach
D) Authorization and dependent
E) All of these are characteristic of a creative individual

Question 51

According to Fast Company, in 2012, was ranked as the World's Most Innovative Company.

A) Apple
B) Nintendo
C) Nokia
D) Sony
E) Procter & Gamble

Question 52

The horizontal linkage model is best applied to an:

A) low pressure environment.
B) stable environment.
C) environment that requires speed.
D) customer service environment.
E) manufacturing environment.

Question 53

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as .

A) exploration
B) cooperation
C) entrepreneurship
D) idea incubator
E) horizontal linkage

Question 54

Which of the following is a person who sees the need for and fights for productive change in an organization?

A) A creative individual
B) A catalyst
C) An idea champion
D) A sponsor
E) A critic

Question 55

_____ change is a change in the organization's product or service outputs.

A) Technology
B) Product
C) Entrepreneurship
D) Creative
E) Incremental

Question 56

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____.

A) exploration
B) cooperation
C) innovation roles
D) idea incubator
E) horizontal linkage

Question 57

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as .

A) exploration
B) cooperation
C) entrepreneurship
D) idea incubator
E) horizontal linkage

Question 58

Artful Innovations Inc. operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions. Artful Innovations can best be described as an ________type of organization.

A) experimental organization
B) cooperative organization
C) entrepreneurial organization
D) disruptive organization
E) creative organization

Question 59

Which of the following refers to the generation of novel solutions to perceived problems?

A) Problem solving
B) Organizational development
C) Creativity
D) Brainstorming
E) Perceived solution

Question 60

A _____ change is related to the organization production process.

A) new product
B) technological
C) structural
D) culture/people
E) competitive

Question 61

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities?

A) Conflict management
B) Organizational revitalization
C) Organizational development
D) Organizational linkage
E) Horizontal linkage

Question 62

_____ is an approach that brings together participants from all parts of the organization to discuss problems or opportunities and plan for major change.

A) Virtual-group intervention
B) Traditional organization development
C) Multi-unit intervention
D) Strategic planning committee
E) Large-group intervention

Question 63

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool?

A) Organizational development
B) Skunkwork
C) Telecommuting
D) Focus group
E) Large-group intervention

Question 64

Which of the following is a characteristic of the large-group intervention model?

A) Results in incremental change
B) Learning for the small group
C) Addresses the entire system
D) Gradual time frame
E) Limited distribution

Question 65

Which of the following is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization?

A) Refreezing
B) Restating
C) Unfreezing
D) Changing
E) Jumping

Question 66

Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting:

A) organization change
B) organization development
C) people change
D) culture change
E) artifact change

Question 67

There are many organizational development activities, which are effective in solving many different problems. _____ enhances the cohesiveness and success of organizational groups.

A) Team building
B) Survey feedback
C) Intergroup activities
D) Process-Consultation activities
E) Symbolic management

Question 68

The role of the is to prevent people in other roles from adopting a bad idea.

A) critic
B) inventor
C) sponsor
D) ombudsman
E) obstructionist

Question 69

Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization?

A) Organization change
B) Organization development
C) People change
D) Culture change
E) Artifact change

Question 70

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team?

A) Cross-functional team
B) Fast-cycle team
C) Brainstorming team
D) Skunkwork
E) New-venture team

Question 71

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and .

A) cultural changes
B) force field analysis
C) organizational productivity
D) organizational decline/revitalization
E) none of these

Question 72

A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a _____.

A) personal fund
B) development fund
C) new-venture fund
D) change fund
E) mutual fund

Question 73

John has tremendous technical skills and frequently comes up with valuable ideas. However, he has clueless about how to promote it within the organization. John is a good example of an________ .

A) inventor.
B) idea champion.
C) sponsor.
D) critic.
E) an in-transition employee.

Question 74

Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?

A) An idea champion
B) A sponsor
C) A new-venture team
D) A skunkwork
E) An inventor

Question 75

Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately, this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?

A) Organizational development
B) Skunkwork
C) Telecommuting
D) Downsizing
E) Small-group innovation

Question 76

_____ is NOT a type of current problem that organizational development can help address.

A) Mergers
B) Acquisitions
C) Diversification
D) Organizational decline
E) Conflict management

Question 77

The _____ is a unit separate from the rest of the organization responsible for the development of a major innovation.

A) new product group
B) matrix group
C) new-venture team
D) vertical group
E) change team

Question 78

Which of the following isare) important roles) to be played during the process of organizational change?

A) The idea champion
B) The critic
C) The sponsor
D) Inventor
E) All of these

Question 79

Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?

A) Team building activities
B) Survey feedback activities
C) Intergroup activities
D) Process-consolidation activities
E) Symbiotic leadership activities

Question 80

_____ refers to a change in the attitudes and behaviors of a few employees in the organization.

A) Organization change
B) Organization development
C) People change
D) Culture change
E) Artifact change