Deck 9: Managing Human Resources and Diversity

Question 1

A systematic process of gathering and interpreting information about the essential duties refers to job design.

Answer 1

False

Question 2

The first three steps involved in attracting an effective work force are HR planning, choosing recruiting sources, and selecting the candidate.

Answer 2

True

Question 3

Recruiting activities can be divided into 1) internal recruiting including "promote from within" policies, and 2) external recruiting including the use of headhunters.

Answer 3

True

Question 4

Affirmative action requires that an employer take positive steps to guarantee promotion from within.

Question 5

Fortunately, today, part-time and temporary workers are not often used by most companies.

Question 6

Sexual harassment is a violation of Title VII of the Civil Rights Act.

Question 7

The set of activities that are undertaken to attract, develop, and maintain an effective work force refers to human resource management.

Question 8

Human resource specialists, with the matching model, exploit the newly hired employees.

Question 9

Finding the right people to apply new information technology for e-business is a current strategic issue of particular concern for HR managers.

Question 10

A key element of the strategic approach to human resource management argues that human resource management is NOT a matching process and managers should avoid attempts to match or integrate employees to organization's strategy and goals.

Question 11

The economic value of the knowledge, experience, skills, and capabilities of employees refers to personal capital.

Question 12

One of the questions that human resource planning should consider includes "what is the profit margin and inventory turnover rate?"

Question 13

The three primary goals of HRM are to attract the right people, manage talent so people achieve their potential, and maintain the workforce over a long term.

Question 14

Job description is the process of determining the skills, abilities, and other attributes a person needs to perform a particular job.

Question 15

Hiring and keeping quality employees is one of the most urgent concerns for today's organizations.

Question 16

The Civil Rights Act of 1964 created the Equal Employment Opportunity Commission.

Question 17

The percentage of contingent workers in the United States has shrunk as a result of the recession of the late 2010s.

Question 18

Research shows that realistic job previews lower employee satisfaction and increase turnover.

Question 19

People who work for an organization, but not on a permanent or full-time basis are called "employees of choice."

Question 20

Human resource planning refers to the forecasting of human resource needs and the projected matching of individuals with expected job vacancies.

Question 21

A type of training in which an experienced employee "adopts" a new employee to teach him or her how to perform job duties is known as on-the-job training.

Question 22

An in-house training and education facility that offers broad-based learning opportunities for employees refers to on-the-job training.

Question 23

All of the following are goals of human resource management EXCEPT :

A) finding the right people for the job.
B) managing talent so people achieve their potential.
C) maintaining an effective work force.
D) turning over an effective workforce.
E) both attracting an effective work force and maintaining an effective work force.

Question 24

Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees?

A) Human capital
B) Economic capital
C) Contingency assets
D) Capital assets
E) Economic assets

Question 25

Recruiters are now viewing the profiles and pictures of candidates on social networking sites such as Facebook.

Question 26

The process of determining the value of jobs within an organization through an examination of job content refers to job evaluation.

Question 27

All managers are involved in human resource management.

Question 28

BARS stand for Behaviorally Administered Rating Scale and is used to measure performance evaluation errors.

Question 29

Competency-based pay systems are also called skill-based pay systems.

Question 30

Job evaluation comprises the steps of observing and assessing employee performance, recording the assessment, and providing feedback to the employee.

Question 31

Skill-based pay means linking compensation to the specific tasks an employee performs.

Question 32

Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.

Question 33

Recruiting and selecting employees involves which human resource management goal?

A) Implementing strategies
B) Managing talent
C) Maintaining an effective workforce
D) Finding the right people
E) Controlling strategies

Question 34

An exit interview is an interview conducted with departing employees to determine the reasons for their termination.

Question 35

refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.

A) Human resource management
B) Recruitment
C) Talent search
D) Strategic management
E) Operations management

Question 36

A process that uses multiple raters, including self-rating, to appraise employee performance and guide development refers to 180-degree feedback.

Question 37

All of the following are current strategic issues of particular concern to managers EXCEPT:

A) hiring the right people to become more competitive on a global basis.
B) hiring the right people for improving quality, innovation, and customer service.
C) hiring the right people to become more competitive on a local basis.
D) knowing the right people to retain during mergers and acquisitions.
E) hiring the right people to apply new information technology for e-business.

Question 38

Exit interviews are valuable HR tools only if the departing employee leaves voluntarily.

Question 39

Training is typically used to refer to teaching people how to perform tasks related to their present jobs, while development means teaching people broader skills that are not only useful in their present jobs but also prepare them for greater responsibilities in future jobs.

Question 40

A type of rating error that occurs when an employee receives the same rating on all dimensions regardless of his or her performance on individual ones refers to the halo effect.

Question 41

An________ is a company that is highly attractive to potential employees because of human resources practices that focus on tangible and intangible benefits, and that embraces a long-term view to solving immediate problems.

A) Fortune 500 company
B) employer of choice
C) socially responsible firm
D) rural firm
E) family-owned corporation

Question 42

Which of the following means using computers and telecommunications equipment to do work without going to an office?

A) Telecommuting
B) Social Loafing
C) New social contract
D) Outsourcing
E) Realistic Job Preview

Question 43

Which of the following created the Equal Employment Opportunity Commission?

A) Americans with Disabilities Act
B) Civil Rights Act
C) Equal Pay Act
D) Vocational Rehabilitation Act
E) Immigration Reform and Control Act

Question 44

The forecasting of human resource needs and the projected matching of individuals with expected job vacancies is referred to as human resource .

A) development
B) organizing
C) planning
D) selection
E) downsizing

Question 45

Family and Medical Leave Act require employers to provide up to weeks unpaid leave for childbirth, adoption, or family emergencies.

A) 8
B) 12
C) 16
D) 24
E) 52

Question 46

Conolly Company uses internal recruiting whenever possible. This practice:

A) costs more than external recruiting.
B) decreases employee satisfaction.
C) generates increased employee commitment.
D) demotivates existing employee given limited socializing opportunities.
E) gives employees an upper hand in negotiations.

Question 47

Which of the following is tied to the goal of managing talent in organizations?

A) Labor relations
B) Job analysis
C) Wages and salary
D) HRM planning
E) Training and development

Question 48

is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.

A) Equal employment opportunity
B) Discrimination
C) Reverse discrimination
D) Affirmative action
E) Employment-at-will

Question 49

An example of is when current employees are given preference when a position opens in their organization.

A) discrimination
B) internal recruiting
C) nepotism
D) external recruiting
E) cannibalizing

Question 50

Lainie was denied a promotion to partner in her accounting firm because of her gender. Lainie is a victim of _____.

A) discrimination
B) affirmative action
C) equal employment opportunity
D) employment-at-will
E) termination-at-will

Question 51

generates higher employee commitment, development, and satisfaction than does .

A) External recruiting, internal recruiting
B) External selection, internal selection
C) Internal recruiting, external recruiting
D) Internal recruiting, internal selection
E) Downsizing, monetary rewards

Question 52

All of the following are questions relevant to human resource planning EXCEPT:

A) "What is the current turnover rate?"
B) "What is the volume of business expected to be over the next five years?"
C) "What was the volume of business over the past five years?"
D) "How will new technology affect the organization?"
E) All of these are relevant questions for human resource planning.

Question 53

is part of the new social contract for employees.

A) Job security
B) A cog in the machine
C) Knowing
D) Employability, personal responsibility
E) Routine jobs

Question 54

The hiring of applicants based on criteria that are not job-related is called:

A) affirmative action.
B) equal employment opportunity.
C) discrimination.
D) reverse discrimination.
E) employment-at-will.

Question 55

From the employer's viewpoint, which of these is part of new social contract?

A) Standard training programs
B) Limited information
C) Incentive compensation
D) Routine jobs

Question 56

Greene, Inc. requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of:

A) equal employment opportunity.
B) affirmative action.
C) cultural bias.
D) employment-at-will.
E) sexual harassment.

Question 57

is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.

A) Selection
B) Recruiting
C) Training
D) Developing
E) Planning

Question 58

Bryan, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next ten years. He is most likely to perform which of the following activities?

A) Choosing a recruiting source
B) Selecting an employment candidate
C) Human resource planning
D) Welcoming new employees
E) Downsizing

Question 59

In the new workplace, are people who work for an organization, but not on a permanent or full-time basis.

A) upper-level employees
B) direct-related workers
C) temporary employees
D) contingent workers
E) low-level employees

Question 60

Artie's Pretzels is a small but well­known company that receives thousands of job applications every year, though it only fills about 50 positions annually. Company managers have learned that Artie's human resource practices are one of the driving factors that attract potential employees. Artie's Pretzels is an example of an _____.

A) contingency employer
B) employer of options
C) employer of choice
D) Employer of necessity
E) telecommuter-friendly employer

Question 61

While interviews are , they are generally predictors of subsequent job performance.

A) rarely used, not valid
B) widely used, not valid
C) rarely used, excellent
D) widely used, valid
E) painful, excellent

Question 62

provide more challenging assignments, prescribe new responsibilities, and help employees grow by expanding and developing their abilities.

A) Promotions
B) Appraisals
C) Evaluations
D) Endorsements
E) Coaching

Question 63

According to Spotlight on Skills in chapter 9, which of the following would improve your chances of getting the job?

A) Talking too much
B) Turning questions into conversations
C) Failing to effectively close
D) Stretching the truth
E) Making a fashion statement

Question 64

Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?

A) An employment test
B) An assessment center
C) An application form
D) An affirmative action form
E) A privacy form

Question 65

Which of the following is a recruiting approach that gives applicants all pertinent and realistic information about the job and the organization?

A) Reality check
B) Affirmative action
C) Realistic job preview
D) Employment-at-will
E) Chart selection approach

Question 66

Rock Bottom, Inc. RBI) has a relatively high turnover rate among its new employees. Recently, the human resource department conducted a series of interviews with employees who were choosing to leave RBI after a short period of time. It was concluded that unmet expectations were the primary reason these people were leaving so soon. RBI can begin to solve this problem by emphasizing:

A) external recruiting.
B) affirmative action.
C) better training and development.
D) the use of realistic job previews.
E) employment-at-will.

Question 67

Which of the following refers to the process of determining the skills, abilities, and other attributes a person needs to perform a particular job?

A) Recruiting
B) Training
C) Selection
D) Development
E) Orientation

Question 68

All of the following are selection devices used for assessing applicant qualifications EXCEPT an .

A) application form
B) interview
C) employment test
D) assessment center
E) drug usage test

Question 69

Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered an________ .

A) assessment center
B) on-the-job training center
C) orientation center
D) corporate university
E) learning community

Question 70

One of the newest ways of gauging whether a candidate is right for the company is by checking:

A) previous places of employment.
B) with references.
C) trial employment period.
D) aptitude tests.
E) social networking sites.

Question 71

Which of the following is inappropriate to ask on an employment application?

A) If the applicant is over 18
B) Where the applicant went to school
C) If the applicant has ever been convicted of a crime
D) Whether the applicant has any disabilities that might inhibit job performance
E) Applicant's ancestry/ethnicity

Question 72

Recruiting methods that are used to promote the hiring, development, and retention of "protected groups" are examples of:

A) equal employment opportunity.
B) affirmative action.
C) illegal discrimination.
D) unfair labor practices.
E) nepotism.

Question 73

is a clear and concise summary of the specific tasks, duties and responsibilities for a particular job.

A) A job analysis
B) A job listing
C) A job requirement
D) A job description
E) A realistic job previews

Question 74

is a systematic process of gathering and interpreting information about the essential duties.

A) A job analysis
B) A job listing
C) A job requirement
D) A job description
E) A realistic job preview

Question 75

On employee applications and during interviews, it is appropriate to ask all of the following EXCEPT:

A) race or color of skin.
B) if the applicant is over 18.
C) if the applicant has ever been convicted of a crime.
D) prior work experience.
E) if the applicant has a legal right to work in the United States.

Question 76

Which of the following is NOT a method used in external recruiting?

A) Private employment agencies
B) Employee referrals
C) Newspaper advertising
D) Employee resource chart
E) State employment services

Question 77

The process of observing and evaluating an employee's performance, recording the assessment, and providing feedback to the employee is referred to as:

A) orientation training.
B) classroom training.
C) a paper-and-pencil test.
D) performance appraisal.
E) none of these.

Question 78

The most common form of formal corporate training is:

A) on-the-job training.
B) classroom training.
C) orientation training.
D) developmental training.
E) external training.

Question 79

In , an experienced manager shows a new employee how to perform job duties.

A) on-the-job training
B) classroom training
C) orientation training
D) computer-assisted instruction
E) realistic job previews

Question 80

An________ typically outlines the knowledge, skills, education, and physical abilities needed to perform the job adequately.

A) job specification
B) application form
C) assessment test
D) paper-and-pencil test
E) OJT