Deck 11: Information Systems Management

Question 1

In order to install software upgrades, IS departments prefer to:

A) deliver and install them personally.
B) do it during the work day.
C) let users do it themselves.
D) automate the process.

Answer 1

D

Question 2

When a company outsources the_________ system, they only need to provide the employees and the information; the outsourcing company does the rest.

A) entire
B) data entry
C) database
D) hardware
E) software

Answer 2

entire

Question 3

The purpose of the_________ group is to protect data and information assets by establishing data standards and management practices and policies.

A) data administration
B) development
C) operations
D) technology
E) outsourcing relations

Answer 3

data administration

Question 4

Some data standards include the data_________ , which is the department with the organization most concerned with the data and controls any changes to the data definition of that item.

A) viewer
B) owner
C) creator
D) designer
E) miner

Question 5

Because of the movement towards outsourcing, some companies have started a separate group in the IS department for:

A) e- commerce.
B) development.
C) training.
D) outsourcing relations.
E) network administration.

Question 6

In order for IS personnel to remain up- to- date and perform well, it is crucial that they have the opportunity to get __________ as the industry keeps changing.

A) evaluated
B) updated
C) software upgrades
D) outsourced
E) trained

Question 7

The CIO reports to the _________.

A) CAO
B) CEO
C) CTO
D) COG

Question 8

The purpose of the _________ group within the IS department is to manage the computing infrastructure.

A) operations
B) development
C) outsourcing relations
D) technology

Question 9

The IS department cannot afford to allow every employee to have their own personal computer:

A) games.
B) mouse.
C) spreadsheet applications.
D) Word files.
E) configuration.

Question 10

A risk of outsourcing is that a problem may occur that is critical to the company, but which would be a(n) _________to the outsource vendor.

A) headache
B) essential issue
C) low priority
D) management risk
E) high priority

Question 11

Data _________vary in scope.

A) administration
B) items
C) policies
D) definitions

Question 12

Because the IS department essentially functions as a _________organization, it must have a way of monitoring user problems and how they are resolved.

A) low- budget
B) for profit
C) matrix
D) service
E) volunteer

Question 13

The CIO will work with a group of senior managers called the_________ to evaluate and prioritize major IS projects.

A) project management group
B) steering committee
C) outsourcing relations group
D) system administration committee
E) enterprise application group

Question 14

Implementing a call center in order to improve customer service may be a good idea, but may not be:

A) technically possible.
B) a candidate for outsourcing.
C) aligned with the organizational strategy.
D) feasible.

Question 15

_________is a function that pertains to a particular database.

A) Database administration
B) Data administration
C) Data standards
D) ERP administration

Question 16

_________is another, more common title given to the VP of information systems.

A) CIO
B) CTO
C) VPIS
D) CEO
E) CFO

Question 17

The structure of the IS_________ must match the structure of the organization.

A) data dictionary
B) infrastructure
C) department
D) programs
E) planning group

Question 18

Outsourcing may appear to be cheaper at the outset, but could end costing more and the company may _________control of important technology decisions.

A) gain
B) accept
C) lose
D) demand

Question 19

_________work on existing applications.

A) PQA engineers
B) Sustaining- application engineers
C) DBAs
D) Data administrators

Question 20

A file which contains the data definitions is called a_________ .

A) data dictionary
B) SKU
C) data standards
D) metadata

Question 21

Outsourcing allows a company to gain:

A) a reduction of risk.
B) needed expertise.
C) economies of scale.
D) all of the above.

Question 22

_________is not a risk associated with outsourcing.

A) Obtaining needed expertise
B) Long term cost
C) No easy exit
D) Loss of control
E) None of the above

Question 23

Defining data standards and maintaining the data dictionary are functions for the_________ administration group.

A) database
B) data
C) data quality
D) metadata
E) application

Question 24

CTO stands for:

A) Chief Transformation Officer.
B) Chief Technology Officer.
C) Corporate Technology Officer.
D) Company Technology Officer.

Question 25

Planning for disaster recovery is a function of the __________ group within the IS department.

A) system administration
B) project management
C) enterprise application
D) outsourcing relations
E) data administration

Question 26

When considering a merger, the _________should evaluate and communicate any issues associated with integrating the systems of the two companies.

A) CIO
B) CTO
C) VPOS
D) CFO
E) CEO

Question 27

Managing _________is the function that most users think of when they think of what the IS department does.

A) networks
B) database system
C) computing infrastructure
D) the company portal
E) new project development

Question 28

The CTO often heads the_________ group.

A) development
B) enterprise
C) technology
D) operations

Question 29

Though it may seem obvious, one of the hardest things to do when planning how your organization will use IT is to:

A) export applications to a Web platform.
B) get quotes from vendors.
C) align IS with organizational strategy.
D) outsource some of the functions.

Question 30

The operations group usually reports to the:

A) CTO.
B) CFO.
C) CMO.
D) CEO.
E) CIO.

Question 31

If you are a senior manager in finance, it is possible that you may be asked to be a member of the_________ in order to help evaluate and prioritize new IS projects from a finance perspective.

A) outsourcing relations group
B) enterprise application group
C) system administration committee
D) project management group
E) steering committee

Question 32

Because enterprise application _________requires knowledge of many different systems including legacy systems, companies usually conduct this work in- house rather than outsource it.

A) development
B) support
C) maintenance
D) integration
E) roll- out

Question 33

Developers who work on maintaining existing applications typically have __________ years of experience than those who work on new applications.

A) the same
B) more
C) fewer
D) meaningful
E) many

Question 34

A major concern with outsourcing is that the company may lose_________ by being forced to reveal proprietary trade secrets.

A) industry position
B) market position
C) intellectual capital
D) market value
E) employees

Question 35

The help desk function is usually part of the __________ group within the IS department.

A) data administration
B) operations
C) technology
D) development
E) outsourcing relations

Question 36

One key indicator of the user help desk performance might be the number of _________in the queue.

A) help desk staff
B) calls
C) unresolved problems
D) high priority items
E) computers supported

Question 37

Despite being old and out of date, it is often crucial for IS departments to maintain_________ systems because it is too expensive to replace them.

A) knowledge management
B) database
C) strategic
D) legacy
E) enterprise

Question 38

In a centralized IS infrastructure, it is likely that local managers will be _________ develop their own purchasing applications.

A) unable to
B) asked to
C) allowed to
D) required to
E) not allowed to

Question 39

The purpose of the _________group within the IS department is to investigate new IS technologies and determine how the organization can benefit from them.

A) development
B) operations
C) technology
D) outsourcing relations

Question 40

As a user you have a right to:

A) good training.
B) secure systems.
C) the right hardware and software.
D) all of the above.

Question 41

The purpose of the_________ group within the IS department is to manage the process of creating new information systems as well as maintaining existing ones.

A) technology
B) operations
C) outsourcing relations
D) development

Question 42

One of the management advantages of outsourcing is that the company can:

A) improve efficiency of software management.
B) have unattended installations.
C) get remote support.
D) gain expertise.

Question 43

_________means to either fix the system or adapt it to changed requirements.

Question 44

As a user, you are expected to __________ by your IS department

A) use email for personal reasons
B) provide training
C) install any software you want
D) not report trivial problems

Question 45

Within a typical IS department, new information systems are created by the __________ group.

Question 46

_________is the creation of a system for recovering data and networks in the event of a catastrophe.

Question 47

Sustaining- application developers usually have fewer years of experience than_________.

Question 48

Given the constraints of limited time and money, it is the job of the CIO to _________ideas for new IS projects.

Question 49

_________is a function that pertains to all of an organization's data assets.

A) Database administration
B) Data standards
C) ERP administration
D) Data administration

Question 50

_________is the process of hiring another organization to perform a service to save costs, gain expertise, and to free up management time.

Question 51

The CTO is usually in charge of the __________ group.

Question 52

When developing a new IS application, it is most unlikely that the _ _________phase will be outsourced.

A) maintenance
B) implementation
C) design
D) requirements
E) training

Question 53

_________specialize in software testing.

A) Sustaining- application engineers
B) DBAs
C) PQA engineers
D) Data administrators

Question 54

Outsourcing vendors have an advantage over in- house IS personnel in that it is easier for them to:

A) maintain the systems.
B) train new employees.
C) say "no" to management demands.
D) get approval for new projects.

Question 55

To accommodate the variations in users' needs, most IS departments will have a set of three or four different_________ computer configurations.

A) outsourced
B) free- lance
C) proprietary
D) priorities for
E) standard

Question 56

It is the responsibility of the_________ to install computer patches and fixes when the IS department asks them.

Question 57

When the IS department decides to centralize operations, autonomous units of the firm will be upset because it will be perceived as a loss of _________of their own special procedures for doing things.

Question 58

Because the outsourcing company and the vendor can become so tightly integrated, _________the agreement can be very costly and risky.

A) initiating
B) extending
C) enacting
D) ending
E) evaluating

Question 59

If the organization has negotiated any outsourcing agreements, the IS department may have another group for outsourcing_________ to oversee these vendors.

Question 60

An outsourcing alternative is:

A) hardware acquisition.
B) acquiring licensed software.
C) a Web storefront.
D) the entire business function.
E) all of the above.

Question 61

It may be difficult to end an outsourcing_________ .

Question 62

A Web like that provided by Amazon.com for product vendors and distributors is a form of __________ .

Question 63

Data standards are definitions, or _________.

Question 64

The_________ committee provides a forum for users to express their needs, frustrations, and other issues they may have with the IS department; in addition to helping the CIO evaluate IS projects.

Question 65

You could be fired from your job if it is found out that you are misusing the Internet at work as specified in the company's computer use __________ .

Question 66

Many employers have policies that will allow limited ___________ use at work for family matters, but discourage long and frequent use.

Question 67

The data administration group is responsible for managing the organization's _________, which contains data definitions.

Question 68

When a company signs a contract to outsource IS functions, they often _________your firm's former IS personnel.

Question 69

A user has a right to _________network services.

Question 70

Most_________ think that all the IS department does is help them set up and maintain their individual office computers.

Question 71

In order to cut their costs, your outsourcing vendor will be eager to quickly make your operations as similar as possible to their other_________ .

Question 72

A danger of outsourcing is that the firm may lose intellectual_________ to the outsourcing firm.

Question 73

As a user, you have a right to effective _________so that you can use the computer system to perform your job.

Question 74

The user has a responsibility to make no unauthorized hardware _________to the company computer.

Question 75

The company may need to reveal_________ trade secrets, methods, or procedures to the outsourcing firm. This is another risk of outsourcing.

Question 76

For years, many companies have outsourced employee travel arrangements to _________agencies.

Question 77

It should be kept in mind that it is quite possible that even when the decision process has been good, it may still lead to a bad result purely because of bad_________ .

Question 78

_________systems often must be maintained because it is too expensive to replace them even though they use outdated technologies and techniques.

Question 79

The size and structure of the development group will be greater if programs are created_________

Question 80

Other names for the_________include VP of information services and director of information services.