Deck 15: Restaurant Manager 2010

Question 1

What is NOT forecasted to be a key factor in the retention of hourly employees?

A) Communications
B) Safety precautions
C) Training

Answer 1

B

Question 2

The federal standard for BAC was lowered in 2002 to:

A) 0.8.
B) 0.7.
C) 0.9.

Answer 2

A

Question 3

Give one example of how the concern over food sustainability has affected food providers.

Answer 3

One of these: A recent boycott of swordfish by environmental groups targeted all swordfish despite the fact that, although North American beds were overfished, Pacific beds were fine. In the past mangroves were destroyed to build shrimp farms despite the fact that the water around them was too acidic for shrimp farms. Chilean sea bass is also on the boycott list while farm- raised salmon has come under increased attack. Recent fears bout mad cow disease in the United States have spurred sales of "natural" beef - raised without antibiotics and fed a vegetarian diet. Increasing numbers of customers are willing to pay higher prices for such items.

Question 4

Give an example of how restaurants are cooperating with People for the Ethical Treatment of Animals to improve animals' lives.

Question 5

What will the trend be when it comes to the education of those who work as managers and employees in the foodservice industry?

Question 6

Managers of the future will likely be more:

A) supervisory.
B) generalists.
C) specialists.

Question 7

People for the Ethical Treatment of Animals (PETA) finds that passing out literature near restaurants and organizing boycotts is more effective than _.

Question 8

Which occupation, according to a recent survey, has the least prestige?

A) Travel agent
B) Owner of a fast food restaurant
C) Social worker

Question 9

Emphasis on what type of financing will continue?

A) Future investment
B) Sale/leaseback
C) Conditional

Question 10

What skill will the manager of 2010 NOT be accountable for?

A) Employing and developing crew members
B) Facilitating communications between upper management
C) Communicating with outside sources

Question 11

What are the views held by Mothers Against Drunk Driving (MADD) and what is MADD trying to accomplish by working with restaurants?

Question 12

In states where smoking has been banned, have been hit the hardest.

Question 13

What is likely to continue as a prominent décor scheme?

A) Old- fashioned and friendly
B) Cosmopolitan and hi tech
C) Casual and comfortable

Question 14

Success in comes from the manager's ability to understand and satisfy local tastes.

Question 15

In the future, managers with what quality will likely interact well with their employees?

A) Bilingualism
B) Experience in casual dining
C) Good financial skills

Question 16

Because of increasingly high liability costs, managers, with _ made up of employees, will be more aware of security issues both within and immediately outside their units.

Question 17

In an effort to prevent obesity in New York State, a bill was passed that would require many restaurant chains across New York to post nutritional information on:

A) flyers and posters.
B) napkins.
C) menus and signboards.

Question 18

Increasingly, restaurant managers will have to have a certificate.

Question 19

In the area of administration, managers will have to become more proficient in what?

A) Coordinating communications between various customers
B) Overseeing equipment maintenance
C) Working with computers

Question 20

Increased labor costs will lead operators to acquire more equipment.

Question 21

It is likely that by 2010 more women and minorities will be in upper management positions.

Question 22

Managers who are able to perform analysis will be more effective in understanding and reporting on a unit's financial condition in the Internet- driven world of the future.

Question 23

Explain the expected changes in the finance area and their effects on managers.

Question 24

A manager has nine functional areas of their job. List and explain seven of those areas.

Question 25

It is expected that more natural cleaning agents will be developed as a consequence of restrictions on the use of pesticides and cleaners.

Question 26

By some estimates there are almost 300,000 food- consumption deaths linked to
every year.

Question 27

More managers will be needed in casual dining table services, nursing care, and fast food, whereas fewer positions will be available in military foodservice and fine dining.

Question 28

Explain the expected changes in facility management and how those changes will affect managers.

Question 29

The National Restaurant Association is opposed to what 90 percent of Americans are in
favor of - labeling .

Question 30

"Chemicals Known To The State of California To Cause Cancer, Or Birth Defects Or Other Reproductive Harm, May be Present In Foods Or Beverages Sold Or Served Here." Why is this statement found posted in The Sardine Factory restaurant in Monterey?

Question 31

Changing demographics will lead to more marketing to older customers.

Question 32

One national survey ranks restaurants fifth behind grocery stores and consumers
themselves for actively ensuring _.

Question 33

Although the number of hours worked per week is not expected to decline, managers will have a better quality of life. Salaries and benefits will become more competitive, and managers will have more formal education.

Question 34

Management positions will likely become less stressful, although courses in time management tools will help managers remain as efficient.

Question 35

There will be less emphasis on the implementation of preventive maintenance programs as a way of reducing maintenance and repair costs, and more emphasis on high- tech equipment that fails less often.

Question 36

Most people believe that in the future, restaurants will all have small, outdoor smoking sections.

Question 37

Among other things, managers are responsible for monitoring and maintaining the facility and equipment, as well as organizing and planning each shift.

Question 38

In the future, managers will be required to program computers/