Deck 3: Managing Project Teams

Question 1

According to ERG theory, growth focuses on:

A)higher- level needs.
B)job enrichment.
C)personal development.
D)increasing motivation.

Answer 1

C

Question 2

Which technique is NOT among the widely used conflict resolution techniques?

A)Avoidance
B)Appointing a devil's advocate
C)Compromise
D)Problem solving

Answer 2

B

Question 3

What is NOT one of the five stages of project team development?

A)Storming
B)Adjourning
C)Forming
D)Informing

Answer 3

D

Question 4

During_____________ , teams develop a sense of common purpose and specify normal operating procedures.

A)performing
B)storming
C)forming
D)norming

Question 5

According to the two- factor theory, all of the following are considered hygiene factors EXCEPT:

A)relationships with colleagues.
B)work conditions.
C)salary.
D)responsibility.

Question 6

Theories that believe that a person's actions determine his or her potential to be a successful leader are called:

A)contingency theories.
B)behavioral theories.
C)leadership theories.
D)trait theories.

Question 7

Equity theory is:

A)very powerful in predicting overall motivation.
B)most powerful in predicting absenteeism and turnover, not levels of work productivity.
C)not supported by research.
D)most powerful in predicting work productivity, not levels of absenteeism and turnover.

Question 8

Another term for two- factor theory is:

A)satisfactor- dissatisfactor theory.
B)motivation- hygiene theory.
C)intrinsic- extrinsic theory.
D)Herzberg Job satisfaction theory.

Question 9

The lowest level of Maslow's hierarchy of needs is called:

A)self- actualization
B)physiological needs.
C)informational needs.
D)safety needs.

Question 10

The four broad categories of challenges for managing global information systems project teams are:

A)education, skill, time zone, and labor challenges.
B)language, ecological, cultural, and time zone challenges.
C)technology- related, time zone, skill, and ecological challenges.
D)technology- related, cultural, human- resource, and environmental challenges.

Question 11

According to goal- setting theory, to enhance a person's work productivity:

A)goals should be specific but not difficult.
B)telling people to do their best is usually superior to specifying goals.
C)goals should always be higher than what can be achieved.
D)goals should be specific and difficult with clear feedback.

Question 12

According to ERG theory, all of the following are considered core needs EXCEPT:

A)existence.
B)growth.
C)relatedness.
D)esteem.

Question 13

Which of the following theories of motivation is NOT considered a need theory?

A)Theory X
B)Two- factor theory
C)Hierarchy of needs
D)ERG Theory

Question 14

According to McClelland's theory of needs, good mangers have:

A)a low need for power and a high need for affiliation.
B)a high need for power and a high need for affiliation.
C)a low need for power and a low need for affiliation.
D)a high need for power and a low need for affiliation.

Question 15

The highest level of Maslow's hierarchy of needs is called:

A)self- actualization
B)safety needs.
C)informational needs.
D)physiological needs.

Question 16

According to ERG theory, relatedness focuses on:

A)personal development.
B)the relationship between higher- and lower- level needs.
C)maintaining interpersonal relationships.
D)relating existence to growth needs.

Question 17

Theory X assumes that:

A)dislike responsibility.
B)people dislike work.
C)are lazy.
D)all of the above.

Question 18

_____________ refers to how hard someone tries to attain a goal.

A)Drive
B)Persistence
C)Intensity
D)Determination

Question 19

The three factors of McClelland's theory of needs are:

A)safety, esteem, and self- actualization.
B)achievement, power, and affiliation.
C)existence, relatedness, and growth.
D)none of the above.

Question 20

Motivation can be used to explain everything EXCEPT:

A)absenteeism.
B)turnover.
C)downsizing.
D)job satisfaction.

Question 21

All of the following are types of positional power EXCEPT:

A)reward power.
B)legitimate power.
C)referent power.
D)coercive power.

Question 22

Conflict that supports the goals of a team and improves its performance is called _____________ conflict.

A)supporting
B)healing
C)useful
D)functional

Question 23

Which of the following is (are)a type of personal power?

A)Charismatic power
B)Expert power
C)Referent power
D)All of the above

Question 24

To be ultimately successful, a person needs:

A)intensity.
B)persistence.
C)direction.
D)all of the above.

Question 25

During_____________ , team members wrap up the project's final activities.

A)norming
B)forming
C)adjourning
D)performing

Question 26

All of the following are process theories of motivation EXCEPT:

A)Theory X.
B)expectancy theory.
C)equity theory.
D)ERG theory.

Question 27

A _____________ orientation reflects a more competitive culture that values achievement and the acquisition of material goods.

A)quantity of life
B)quality of life
C)short- term
D)long- term

Question 28

Which of the following is a technique for stimulating conflict?

A)Restructuring the team
B)Communication
C)Bringing in outsiders
D)All of the above

Question 29

What is NOT among the contextual factors important for achieving high team performance?

A)Leadership
B)Rewards
C)Performance evaluations
D)Management

Question 30

To achieve a desired level of team conflict, project managers use a set of_____________ techniques.

A)conflict resolution
B)conflict stimulation
C)conflict management
D)conflict avoidance

Question 31

According to expectancy theory, a person will be motivated to exert a high level of effort when he or she believes that:

A)rewards will satisfy his or her needs.
B)effort will lead to a good performance appraisal.
C)a good performance appraisal will lead to rewards.
D)all of the above.

Question 32

During_____________ , actual project work is rapidly undertaken by the team.

A)norming
B)storming
C)performing
D)forming

Question 33

The growing use of global project team can be attributed to:

A)increased globalization.
B)increased outsourcing.
C)advances in telecommunications.
D)all of the above.

Question 34

According to the two- factor theory, all of the following are considered motivational factors EXCEPT:

A)achievement.
B)recognition.
C)relatedness.
D)responsibility.

Question 35

Which factor(s)of work design has(have)been found to be highly motivating for project team member performance?

A)Autonomy
B)Task identity
C)Skill variety
D)All of the above

Question 36

The rate at which people voluntarily or involuntarily leave an organization is called:

A)turnover.
B)quitting.
C)attrition.
D)resignation.

Question 37

Of all need theories, _____________ has been found to best predict work productivity.

A)Maslow's hierarchy of needs
B)ERG theory
C)two- factor theory
D)McClellan's theory of needs

Question 38

Trait theory of leadership is:

A)not useful for identifying characteristics of leaders.
B)useful for identifying how people can become better leaders.
C)not useful for identifying how people can become better leaders.
D)not supported by research.

Question 39

Which is NOT among the four types of factors leading to effective teams?

A)Composition
B)Context
C)Work design
D)Conformity

Question 40

Maslow's hierarchy of needs has the following order (from lowest to highest level needs):

A)physiological, social, safety, self- actualization, and esteem.
B)physiological, social, safety, esteem, and self- actualization.
C)physiological, social, esteem, safety, and self- actualization.
D)physiological, safety, social, esteem, and self- actualization.

Question 41

_____________ refers to the effort expended toward attaining a goal.

Question 42

A person good at getting a lot of work accomplished, but who often ignores rules or conventions is called_____________ .

Question 43

According to ERG theory, existence focuses on:

A)maintaining interpersonal relationships.
B)personal development.
C)satisfying our basic material needs.
D)none of the above.

Question 44

_____________ is defined as the ability to influence people toward the achievement of goals.

Question 45

Relationship conflicts:

A)are sometimes good.
B)are overrated.
C)will always hinder team performance.
D)are better than functional conflict.

Question 46

A_____________ of life orientation values relationships, interdependence, and concern for others.

A)quantity of life
B)short- term
C)quality of life
D)long- term

Question 47

A person good at getting things done quickly and is good in emergency situations such as repairing a system failure is called_____________ .

Question 48

The power to influence people based on being in a position to punish is called _____________ power.

Question 49

According to the two- factor theory,

A)there are two specific factors that determine one's satisfaction.
B)if extrinsic factors are adequate, people will be satisfied.
C)hygiene factors contribute to job satisfaction.
D)the factors leading to job satisfaction are distinct from the factors leading to dissatisfaction.

Question 50

An individual's intensity, direction, and persistence of effort toward attaining a goal is called:

A)determination.
B)motivation.
C)leadership.
D)drive.

Question 51

During_____________ , team members struggle to establish goals, power, and leadership roles.

A)storming
B)norming
C)forming
D)performing

Question 52

What is NOT a factor contributing to increased outsourcing?

A)To reduce time to market
B)To free up internal resources
C)To support foreign economies
D)To reduce or control costs

Question 53

Conflict that hinders group performance and is destructive to team performance is called _____________ conflict.

A)deforming
B)useless
C)destructive
D)dysfunctional

Question 54

The general attitude a person has toward his or her job is called:

A)well- being.
B)happiness.
C)content.
D)job satisfaction.

Question 55

During_____________ , team members get to know each other and establish team foals and work assignments.

A)storming
B)norming
C)performing
D)forming

Question 56

Theory _____________ assumes that people dislike work and are lazy.

A)Z
B)W
C)Y
D)X

Question 57

_____________ conflict relates to the content and goals of the work itself.

Question 58

Maslow's hierarchy of needs includes all EXCEPT:

A)physiological needs.
B)informational needs.
C)self- actualization
D)safety needs.

Question 59

The motivation theory that argues that both positive and negative feedback conditions behavior is called:

A)conditioning theory.
B)reinforcement theory.
C)expectancy theory.
D)equity theory.

Question 60

Research on trait theories of leadership has found the following as attributes of successful leaders:

A)goal- oriented focus.
B)maturity and a broad range of interests,
C)intelligence and competency in task and organizational activities.
D)all of the above.

Question 61

Within ERG theory, _____________ focuses on satisfying our basic material needs.

Question 62

The power to influence people based on having expertise, special skills, or knowledge, is called _____________ power.

Question 63

Theory_____________ assumes that people like work, are creative, like autonomy, and seek responsibility.

Question 64

As the size of the team increases, it becomes increasingly more difficult to effectively communicate and_____________ project activities.

Question 65

Within ERG theory, _____________ focuses on maintaining interpersonal relationships.

Question 66

To more effectively match team members and to help team members learn more about each other, many organizations use personality tests such as the _____________ _.

Question 67

Motivation refers to an individual's intensity, direction, and _____________ of effort toward attaining a goal.

Question 68

A cultural characteristic that helps in understanding the risk- taking nature of a culture is called _____________ .

Question 69

_____________ theories of leadership consider the situation as being the most critical element for identifying leadership success.

Question 70

The power to influence people based on their strong affection, admiration, or loyalty, is called _____________ power.

Question 71

A _____________ is someone who has a formal position of authority and is responsible for planning, organizing, directing, monitoring, and controlling project activities.

Question 72

The power to influence people based on having a favorable personality and interpersonal style is called _____________ power.

Question 73

The five stages of project team development are forming, storming, norming, performing, and_____________ .

Question 74

Of the factors related to team composition, _____________ and team size have been found to play a significant role in many project teams.

Question 75

A cultural characteristic that contrasts the extent to which a culture focuses on the quantity versus quality of life is called_____________ .

Question 76

A _____________ is someone who, by virtue f his or her personal attributes, can exert influence on others.

Question 77

The power to influence people based on controlling physical resources is called _____________ power.

Question 78

The failure to report to work is called _____________ .

Question 79

A cultural characteristic that refers to the degree to which a society is characterized by masculine or feminine qualities is called_____________ .

Question 80

_____________ theories of leadership believe that a person's actions determine his or her potential to become a leader.