Deck 8: Listening to Out-Group Members

Question 1

Out-group members have a positive impact on group synergy.

Answer 1

False

Question 2

Why do out-groups form?

A)Because some individuals cannot identify with the beliefs of the larger group
B)Because people lack communication skills or social skills
C)Because people are in opposition with the majority
D)Because people feel excluded by the group
E)All of the above

Answer 2

E

Question 3

Empowering others to act allows out-group members to be more independent and responsible.

Answer 3

True

Question 4

The presence of out-groups is always a negative thing for groups.

Question 5

Empowerment requires the leader to relinquish some control.

Question 6

One of our strongest interpersonal needs is to know we belong.

Question 7

By their nature, out-group members are avoiding, or in conflict with, community.

Question 8

Restatement does not include adding any of your personal thoughts into reiterating the other person's point of view.

Question 9

Paraphrasing involves serving as a sounding board for another's concerns.

Question 10

Simply hearing out-group members' complaints is an effective way of responding to them.

Question 11

Leader-member exchange theory states leaders should avoid creating special relationships with group members.

Question 12

Listening requires paying attention to what people say and mean.

Question 13

All of the following are methods for demonstrating empathy except ______.

A)coercion
B)restatement
C)support
D)reflection
E)paraphrasing

Question 14

There are six major strategies for dealing with out-group members.

Question 15

According to expectancy theory, the first step in the motivation process is to let workers know they are competent in their work.

Question 16

Out-groups form when people disagree with the social, political, or ethical positions of the group.

Question 17

Listening to out-group members indicates that you agree with them.

Question 18

Out-group members are disconnected and not fully engaged with the group's goals.

Question 19

What is not an impact of out-groups?

A)Out-group members do not receive the respect they deserve from others.
B)Out-groups run counter to building community.
C)Out-groups create more cohesiveness among the in-group.
D)Out-groups have a negative impact on group synergy.
E)All of the above

Question 20

In group decision making, the minority is often seen as an out-group.

Question 21

Out-groups should be of concern to leaders because

A)Out-group members do not receive the respect they deserve.
B)Out-groups run counter to building community.
C)Out-groups have a negative impact on group synergy.
D)All of the above.
E)None of the above.

Question 22

The desire to know if we are "in" or "out" refers to our need for:

A)Inclusion
B)Recognition
C)Empathy
D)To be listened to
E)None of the above

Question 23

What researcher pointed out that in small groups our greatest need is to know whether we belong to the group?

A)Kouzes and Posner
B)Stogdill
C)House
D)Schulz
E)None of the above

Question 24

Placing out-group members on equal footing in the group describes:

A)Giving out-group members a voice
B)Showing empathy to out-group members
C)Listening to out-group members
D)Helping out-group members feel included
E)None of the above

Question 25

Listening to out-group members requires leaders to do everything except:

A)Setting aside their own biases
B)Paying attention to what people say
C)Accepting that intolerance may occur and not much can be done about it
D)Allowing all members to express their viewpoints
E)None of the above

Question 26

Why should leaders be concerned about the negative impact of out-groups?

A)Out-groups help to build community.
B)Out-groups have a negative impact on group synergy.
C)Out-groups are more productive than in-groups.
D)All of the above.
E)None of the above.

Question 27

Leader-member exchange (LMX)theory states that leaders:

A)Should strive to try to openly exchange detailed information with followers
B)Should create a high-quality relationship with each one of their followers
C)Should give followers all of the tools necessary for success
D)All of the above
E)None of the above

Question 28

What strategy involves the leader trying to place himself or herself in the shoes of out-group members?

A)Recognizing out-group members
B)Listening to out-group members
C)Showing empathy to out-group members
D)Helping out-group members feel included
E)None of the above

Question 29

Creating special relationships with each group member is an example of:

A)Expectancy violation theory
B)Mohandas Gandhi
C)Implicit personality theory
D)Leader-member exchange
E)None of the above