Deck 5: Developing Leadership Skills

Question 1

Administrative skills are the most important competencies a leader needs to run an organization.

Answer 1

True

Question 2

Leaders would say that managing resources occupies most of their time.

Answer 2

False

Question 3

Resources in an organization can include which of the following?

A)Money
B)People
C)Supplies
D)All of the above
E)A and C only

Answer 3

D

Question 4

A leader is required to have technical competence in every situation.

Question 5

Face saving messages help individuals:

A)Feel they have handled themselves appropriately during conflict
B)Maintain a healthy relationship with the person they are fighting with
C)Feel like they have won the argument
D)All of the above
E)A and B only

Question 6

Which of the following is considered a conceptual leadership skill?

A)Problem solving
B)Managing interpersonal conflict
C)Creating visions
D)All of the above
E)A and C only

Question 7

The concept of managerial wisdom refers to possessing a deep understanding of the people and the environment in which they work.

Question 8

Differentiation helps participants define the nature of the conflict and clarify their positions.

Question 9

Which of the following is not a communication approach to conflict resolution?

A)Diffusion
B)Fractionation
C)Face saving
D)Differentiation
E)All of the above are approaches

Question 10

Of the following choices, which is not an administrative skill?

A)Managing people
B)Strategic planning
C)Managing resources
D)Showing technical competence
E)All of the above are administrative skills

Question 11

"I think you have a good point, but I see things differently" is an example of face saving.

Question 12

A leader is less effective when he or she does not have technical competence about the subordinates' activities.

Question 13

The three core groups of leadership skills are administrative, interpersonal, and strategic.

Question 14

Conflict creates the need for change and occurs as the result of change.

Question 15

Managing people is considered an interpersonal skill.

Question 16

Which of the following administrative skills can be thought of as "management by walking around"?

A)Managing resources
B)Showing technical competence
C)Managing people
D)All of the above
E)A and C only

Question 17

The concept of emotional intelligence has been around for more than a century.

Question 18

Strategic planning is about designing a plan of action to achieve a desired goal.

Question 19

People typically welcome change because it is a departure from the usual routine.

Question 20

Selecting the best solution is the last necessary step in problem solving.

Question 21

Being socially perceptive includes:

A)Knowing what is important to others
B)Knowing what problems individuals face
C)Knowing how individuals react to change
D)All of the above
E)A and B only

Question 22

For a leader to create vision, he or she must:

A)Set forth a picture of the future that is better than the present
B)Move others toward a new set of ideals and values that will lead to the future
C)Be able to implement the vision and model the principles set forth in the vision
D)All of the above
E)B and C only

Question 23

If conflict is managed correctly, results can include:

A)Reduction of stress
B)Creative problem solving
C)Strengthening leader-follower and team member relationships
D)All of the above
E)A and C only

Question 24

Fractionating conflict is helpful because:

A)It reduces the conflict into smaller, less-complex conflicts
B)It gives focus to the conflict
C)It allows people to save face
D)All of the above
E)A and B only

Question 25

According to Boal and Hooijberg, strategic leaders need to have which of the following skills?

A)The ability to learn
B)The capacity to adapt
C)Managerial wisdom
D)All of the above
E)A and B only

Question 26

To enhance emotional intelligence, leaders should:

A)Become aware of their emotions
B)Become aware of the emotions of others
C)Express their extreme emotions
D)All of the above
E)A and B only