Deck 4: Consumer Responsibilities, Redress, and Law

Question 1

A small claims court is the same as a magistrate court.

Answer 1

True

Question 2

The process of negotiating to resolve differences is an attempt to bring about a peaceful settlement or compromise.

A)meditation.
B)mediation.
C)conciliation.
D)arbitration.

Answer 2

B

Question 3

Laws to protect consumers through agencies of the federal and state government are

A)regulatory laws.
B)common laws.
C)constitutional laws.
D)statutory laws.

Answer 3

A

Question 4

The term warranty and guarantee can be used interchangeably.

Question 5

Which of the following is false?

A)Expressed warranties are better than implied warranties.
B)Warranties only serve to protect manufacturers.
C)Warranties protect consumers.
D)Consumers have to do things such as mail in the registration card or the warranty may be invalid.

Question 6

There are state, county, and city government consumer protection offices.

Question 7

It is a good idea to throw away the contract and sales receipt after purchasing a product.

Question 8

Poor quality products are considered fraud.

Question 9

The BBB rates individual products and brands.

Question 10

The fastest growing type of fraud is identity theft.

Question 11

The top consumer fraud complaint is

A)identity theft.
B)work-at-home plans.
C)internet auctions.
D)sweepstakes.

Question 12

The process by which the parties in a dispute submit their differences to the judgment of an impartial person or group appointed mutually is called

A)mediation
B)arbitration.
C)meditation.
D)conciliation.

Question 13

The first step in consumer redress is

A)go to the headquarters.
B)go to the manufacturer.
C)get a lawyer.
D)go to the business that sold the good or service.

Question 14

Whose main purpose is to set a standard by which merchants operating in more than one state can comply more easily with that stateʹs laws?

A)FTC
B)UCC
C)FCC
D)SEC

Question 15

Laws enacted by the legislative branch of government are called

A)regulatory laws.
B)common laws.
C)statutory laws.
D)constitutional laws.

Question 16

Who funds the Better Business Bureau?

A)the government
B)businesses
C)taxes
D)advertising

Question 17

The consumerʹs buying experience and a companyʹs reputation play into consumer satisfaction and expectations.

Question 18

Warranties that are not written but that are inherently understood are

A)implied warranties.
B)written warranties.
C)common warranties.
D)merchantability warranties.

Question 19

Most products have a consumer complaint toll-free line or mailing/emailing address on the box or product label.

Question 20

What percentage of consumers, who have experienced a fraud, actually complain to their stateʹs attorney general?

A)2%
B)22%
C)75%
D)45%

Question 21

Name at least ten ways to be a responsible consumer.

Question 22

What are at least five steps to follow before buying a good or service?

Question 23

Self-regulatory organizations are also known as .

Question 24

A(n)is a civil wrong that causes either (or both)emotional or physical injury.

Question 25

A(n)is an intentional deception perpetrated to deprive another person of his or her assets.

Question 26

How does a Small Claims Court function?

Question 27

What is SOCAP?

Question 28

The Magnuson-Moss Warranty Act requires manufacturers to give warranties.

Question 29

What qualities does a legally binding contract have?

Question 30

Consumers have the , which is the right to seek and obtain satisfaction for damages incurred through the use of a product or service.

Question 31

The offices of the mediates disputes, offers counseling and mediation services, and other out-of-court means to resolve conflict.