Deck 3: Strategic Human Resource Management and the Hr Scorecard

Question 1

Vision statements focus on the .

A)future
B)past
C)present
D)all of the above
E)none of the above

Answer 1

A

Question 2

A answers the question, "how do we get from here to there?"

A)vision
B)tactic
C)goal
D)strategy
E)mission

Answer 2

D

Question 3

The primary tool used in step two of strategic planning, external and internal audits, is the .

A)BCG matrix
B)QSPM matrix
C)EPS/EBIT analysis
D)SWOT analysis
E)all are tools used in step two

Answer 3

D

Question 4

Last year, General Motors began a company-wide strategy to improve product quality and customer satisfaction. Recent reports show that GM's product recalls for the first half of the year are higher than for the entire previous year. GM explains that the figures support the corporate commitment to quality and satisfaction. Which step of the strategic management process is GM currently dealing with?

A)formulate a strategy
B)translate the mission into strategic goals
C)evaluate performance
D)perform external and internal audits
E)define the business and its mission

Question 5

The purpose of a strategic plan it to identify ways to create or maintain a(n).

A)success factor
B)instrumental advantage
C)competitive advantage
D)differential advantage
E)all of the above

Question 6

Translating strategy into action is the essence of the step in the strategic management process.

A)perform external and internal audits
B)translate the mission into strategic goals
C)formulate a strategy to achieve strategic goals
D)implement the strategy
E)define the business and its mission

Question 7

A serves to communicate who a company is and what it does.

A)strategic plan
B)vision
C)code of ethics
D)mission
E)none of the above

Question 8

A strategy can also be called a .

A)tactic
B)plan
C)goal
D)course of action
E)mission

Question 9

A lays out what a business strives to be while the lays out what it should be now.

A)mission; vision
B)goal; accomplishment
C)dream; vision
D)CEO; CFO
E)vision; mission

Question 10

The of the California Energy Commission is for Californians to have energy choices that are affordable, reliable, diverse, safe, and environmentally acceptable.

A)mission
B)vision
C)strategic plan
D)code of ethics
E)none of the above

Question 11

The of the California Energy Commission is to assess and act through public and private partnerships to improve energy systems that promote a strong economy and a healthy environment.

A)code of ethics
B)strategic plan
C)mission
D)vision
E)none of the above

Question 12

The third step in the strategic management process is .

A)formulate a strategy
B)formulate new business and mission statements
C)implement the strategy
D)define the business and its mission
E)perform external and internal audits

Question 13

Defining the business is the step in the strategic management process.

A)first
B)second
C)third
D)fourth
E)fifth

Question 14

SWOT is an acronym for .

A)strengths, weaknesses, opportunities, and threats
B)system-wide organizational tactics
C)success will overcome threats
D)strategic worldwide opportunities terms
E)none of the above

Question 15

A is a general statement of intended direction that evokes emotional feelings in organization members.

A)strategic plan
B)vision
C)code of ethics
D)mission
E)none of the above

Question 16

What is the first step in the strategic management process?

A)perform external and internal audits
B)formulate a strategy
C)define the business and its mission
D)translate the mission into strategic goals
E)implement the strategy

Question 17

A is the company's plan for how it will match its internal strengths and weaknesses with external opportunities and threats to maintain a competitive advantage.

A)tactical plan
B)strategic plan
C)situation analysis
D)environmental scan
E)SWOT analysis

Question 18

Performing external and internal audits is the step in the strategic management process.

A)first
B)second
C)third
D)fourth
E)fifth

Question 19

The sales director at WebMD is developing goals regarding sales revenue targets and the number of new medical-related content providers like hospitals and HMOs it must sign up per year. Which step of the strategic management process is WebMD working on?

A)define the business and its mission
B)formulate a strategy
C)translate the mission into strategic goals
D)perform external and internal audits
E)implement the strategy

Question 20

Which of the following is not part of strategic planning?

A)crafting a course of action
B)implementing strategies
C)defining the business and developing a mission
D)translating the mission into strategic goals
E)evaluating the firm's internal and external situation

Question 21

Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Martʹs .

A)corporate strategy
B)distinctive competence
C)competitive advantage
D)functional strategy
E)all of the above

Question 22

Oracle recently purchased Hyperion Solutions. Both companies offered software sales and support to organizations. The purchase can be classified as execution of a strategy.

A)consolidation
B)diversification
C)integration
D)geographic expansion
E)competitive

Question 23

Strayer University offers courses in a variety of cities and states across the country and continues to open new facilities. It is pursuing a strategy.

A)integration
B)diversification
C)geographic expansion
D)competitive
E)consolidation

Question 24

Marriott may acquire a furniture-making business. What type of strategy is Marriott pursuing?

A)consolidation
B)diversification
C)geographic expansion
D)integration
E)competitive

Question 25

What does a company's functional-level strategy identify?

A)the sources of uniqueness in the industry
B)the portfolio of businesses that comprise the company
C)the basic courses of action that each department will pursue in order to help the business attain its competitive goals
D)the possibility of becoming a low-cost leader
E)how to build and strengthen the business's long-term competitive position in the marketplace

Question 26

A strategy implies that the firm will expand by adding new product lines.

A)consolidation
B)diversification
C)geographic expansion
D)integration
E)competitive

Question 27

A company's strategy identifies the portfolio of businesses that comprise the company and ways in which these businesses relate to each other.

A)corporate-level
B)functional
C)vertical integration
D)business-level
E)competitive

Question 28

is the process of assessing progress toward strategic goals and taking corrective action as needed.

A)Strategic management
B)Strategic control
C)Consolidation
D)Strategic planning
E)Diversification

Question 29

K-Mart competes on price, while Target competes on style. K-Mart follows a competitive strategy based on while Target's strategy is based on .

A)cost leadership, differentiation
B)geographic location, cost leadership
C)differentiation, niche leadership
D)differentiation, cost leadership
E)vertical integration, differentiation

Question 30

A(n)is anything that allows an organization to differentiate its products or service from those of its competitors to increase market share.

A)competitive advantage
B)distinctive competence
C)corporate strategy
D)functional strategy
E)all of the above

Question 31

What does a company's business-level strategy identify?

A)the basic courses of action that each department will pursue in order to help the business attain its competitive goals
B)the portfolio of businesses that comprise the company
C)the sources of uniqueness in the industry
D)how to build and strengthen the business's long-term competitive position in the marketplace
E)the possibility of becoming a low-cost leader

Question 32

Winchester Rugs operates a website called ? HYPERLINK "http://www.buyrugsdirect.com/" ?www.buyrugsdirect.com. ?Winchester is following a strategy.

A)consolidation
B)diversification
C)geographic expansion
D)vertical integration
E)competitive

Question 33

Harley-Davidson also owns a line of recreational vehicles. What type of strategy is Harley-Davidson pursuing?

A)consolidation
B)diversification
C)geographic expansion
D)integration
E)competitive

Question 34

FedEx recently acquired Kinko's. FedEx stations have long existed in Kinko's stores to provide customers a convenient location. The acquisition illustrates that FedEx is following a strategy.

A)vertical integration
B)competitive
C)geographic expansion
D)horizontal integration
E)diversification

Question 35

means the firm is expanding by producing its own materials or acquiring a retail outlet to sell its own products.

A)Consolidation
B)Diversification
C)Geographic expansion
D)Vertical integration
E)Competitive

Question 36

What does a company's corporate-level strategy identify?

A)how to build and strengthen the business's long-term competitive position in the marketplace
B)the sources of uniqueness in the industry
C)the possibility of becoming a low-cost leader
D)the portfolio of businesses that comprise the company
E)the basic courses of action that each department will pursue in order to help the business attain its competitive goals

Question 37

Gateway is closing its retail stores nationwide to reduce its company size. This is an example of a strategy.

A)consolidation
B)diversification
C)geographic expansion
D)integration
E)competitive

Question 38

A company's strategy identifies the basic courses of action that each department will pursue in order to help the business attain its competitive goals.

A)functional
B)competitive
C)vertical integration
D)business-level
E)corporate-level

Question 39

A company's strategy identifies the how to build and strengthen the business's long-term competitive position in the marketplace.

A)business-level
B)vertical integration
C)functional
D)corporate-level
E)competitive

Question 40

Krispy Kreme Doughnuts plans to open stores in Europe in the coming months. This is an example of .

A)consolidation
B)diversification
C)geographic expansion
D)integration
E)competitive

Question 41

The aim of high-performance work organizations is to .

A)minimize turnover
B)improve market share
C)maximize employee compensation
D)decrease competitive advantage
E)maximize employee competencies, commitment, and abilities

Question 42

refers to the process by which human resource managers design strategies, policies, and practices that make sense in terms of the company's corporate and competitive strategies.

A)Strategy development
B)Strategy execution
C)Planning
D)Management
E)Strategy formulation

Question 43

Michael Porter emphasizes that all a firm's activities should be tailored to its strategy by ensuring that a firm's functional strategies support its corporate and competitive strategies. This is called .

A)match
B)leverage
C)fit
D)stretch
E)height

Question 44

A company's is made up of HR professionals, the HR system, and the resulting employee behaviors.

A)corporate strategy
B)strategic human resource management system
C)high performance work system
D)structure
E)functional strategy

Question 45

Volvo stresses the safety of its cars. Volvo is following a competitive strategy.

A)functional
B)differentiation
C)integration
D)focus
E)cost leadership

Question 46

Human resource policies and practices are part of the .

A)HR function
B)employee culture
C)company norms
D)HR system
E)HR architecture

Question 47

Which of the following illustrates a focus strategy?

A)Mercedes Benz emphasizes status and quality
B)Target sells upscale brands
C)K-Mart seeks to offer prices as low as Wal-Mart
D)Enterprise Rent-a-Car targets referrals through car dealerships and insurance agents
E)Charmin toilet paper claims to be the softest on the market

Question 48

Which of the following practices is likely to be used by companies using high -performance systems?

A)utilize self-managing work teams
B)fill jobs from internal candidates
C)hire using validated selection tests
D)train employees extensively
E)all of the above

Question 49

Leveraging resources by supplementing what a company has and doing more with what it has to take advantage of an opportunity means that the company has a point of view.

A)match
B)leverage
C)fit
D)stretch
E)height

Question 50

The employee behaviors aspect of a company's strategic human resource system includes .

A)HR architecture
B)employee competencies
C)HR practices
D)HR policies
E)all of the above

Question 51

Which of the following is a type of competitive strategy?

A)consolidation
B)vertical integration
C)horizontal integration
D)expansion
E)cost leadership

Question 52

refers to the process by which human resource managers identify, analyze, and balance the company's external opportunities and threats with its internal strengths and weaknesses.

A)Planning
B)Strategy development
C)Management
D)Strategy execution
E)Strategy formulation

Question 53

Factors related to employee behavior which affect a company's ability to pursue its strategic plan include all but .

A)values
B)HR practices
C)competencies
D)motivation
E)all of the above are employee behavior components

Question 54

High-performance work organizations are associated with all of the following except .

A)extensive training
B)multi-skilled work teams
C)labor management cooperation
D)empowered front-line workers
E)commitment to high production rates

Question 55

Companies like Ferrari can be called because they carve out a market niche and compete by providing a product that customers can get in no other way.

A)complementary competitors
B)unique offerings
C)market leaders
D)carvers
E)focusers

Question 56

Which of the following basic strategic planning roles is fulfilled by HR managers?

A)perform external and internal audits
B)execute strategy
C)translate the mission into strategic goals
D)formulate strategy
E)both B and D

Question 57

Southwest Airlines pursues a low-cost leader strategy and then tailors its activities to that strategy. For instance, it has 15-minute turnarounds at the gate which results in more flying time for each plane and more departures with fewer planes. Southwest is an example of the point of view.

A)match
B)leverage
C)fit
D)stretch
E)height

Question 58

Which of the following illustrates a cost leadership strategy?

A)Mercedes Benz emphasizes status and quality
B)Enterprise Rent-a-Car targets referrals through car dealerships and insurance agents
C)Charmin toilet paper claims to be the softest on the market
D)K-Mart seeks to offer prices as low as Wal-Mart
E)Target sells upscale brands

Question 59

Which of the following illustrates a differentiation strategy?

A)Food Lion promises to cut shoppers' grocery bills
B)K-Mart seeks to offer prices as low as Wal-Mart
C)Enterprise Rent-a-Car targets referrals through car dealerships and insurance agents
D)Big Lots promotes itself as a way to save
E)Mercedes Benz emphasizes status and quality

Question 60

High-performance work organizations have become necessary due to .

A)inflation
B)decreased work force size
C)global competition
D)cost leadership
E)consumer confidence

Question 61

Which of the following questions addresses the "identify workforce requirements" step of the basic model for aligning HR strategy and actions with business strategy?

A)What employee competencies and behaviors must HR deliver to enable the business to reach its goals?
B)What are the strategic goals of the business?
C)How can HR measure whether it is executing well for the business?
D)Which HR strategies and practices will produce employee competencies and behaviors?
E)What goals exist for reducing turnover and increasing the size of the applicant pool?

Question 62

Strategy implementation draws more on the leading management function than on the functions of planning, organizing, staffing, and controlling.

Question 63

Which of the following questions addresses the "formulate business strategy" step of the basic model for aligning HR strategy and actions with business strategy?

A)What employee competencies and behaviors must HR deliver to enable the business to reach its goals?
B)What are the strategic goals of the business?
C)How can HR measure whether it is executing well for the business?
D)Which HR strategies and practices will produce employee competencies and behaviors?
E)What goals exist for reducing turnover and increasing the size of the applicant pool?

Question 64

HR managers need to support corporate productivity and performance improvement efforts.

Question 65

Reese Enterprises seeks to fill upper-level positions from within whenever possible and uses validated selection tests when considering external hires. This suggests the company is developing a .

A)benchmark
B)scorecard management system
C)high-performance work system
D)management by objectives strategy
E)selection metric

Question 66

The concise measurement system used by companies to show the quantitative standards the firm uses to measure HR activities, employee behaviors resulting from the activities, and the strategically relevant organizational outcomes of those employee behaviors is called a(n).

A)appraisal system
B)annual report
C)HR scorecard
D)evaluation benchmark
E)evaluation system

Question 67

A vision statement is broader and more future-oriented than a mission statement.

Question 68

Which of the following questions addresses the "develop detailed HR scorecard measures" step of the basic model for aligning HR strategy and actions with business strategy?

A)What employee competencies and behaviors must HR deliver to enable the business to reach its goals?
B)What are the strategic goals of the business?
C)How can HR measure whether it is executing well for the business?
D)Which HR strategies and practices will produce employee competencies and behaviors?
E)What goals exist for reducing turnover and increasing the size of the applicant pool?

Question 69

Which of the following questions addresses the "formulate HR strategic policies and activities" step of the basic model for aligning HR strategy and actions with business strategy?

A)What employee competencies and behaviors must HR deliver to enable the business to reach its goals?
B)What are the strategic goals of the business?
C)How can HR measure whether it is executing well for the business?
D)Which HR strategies and practices will produce employee competencies and behaviors?
E)What goals exist for reducing turnover and increasing the size of the applicant pool?

Question 70

Mission statements tend to focus on past successes.

Question 71

Employees play a minimal role in the performance improvement efforts of their employers.

Question 72

HR is only involved in the execution of a company's strategic plan.)

Question 73

Which of the following is true of companies with high-performance HR systems compared to low-performance companies?

A)market value to book value is lower
B)percentage of workers in union is higher
C)employee turnover is higher
D)sales per employee is higher
E)percentage of workers eligible for incentive pay is lower

Question 74

There are seven steps in the strategic management process.

Question 75

A mission statement is a general statement of a company's intended direction that evokes emotional feelings in the organization's members.

Question 76

A company's identifies the primary activities that create value for customers and the related support activities.

A)HR scorecard
B)strategy
C)value chain
D)tactical approach
E)none of the above

Question 77

Managers use a(n)to measure the HR function's effectiveness and efficiency in producing employee behaviors the company needs to achieve its strategic goals.

A)metric
B)HR Scorecard
C)MBO format
D)high performance work system
E)benchmark

Question 78

Which of the following questions is not associated with the basic model of how to align human resource strategy and actions with business strategy?

A)Which HR strategies and practices will produce employee competencies and behaviors?
B)What goals exist for reducing turnover and increasing the size of the applicant pool?
C)How can HR measure whether it is executing well for the business?
D)What are the strategic goals of the business?
E)What employee competencies and behaviors must HR deliver to enable the business to reach its goals?

Question 79

Managers engage in three levels of strategic planning.

Question 80

Consolidation keeps the company's strategy up to date by assessing progress toward strategic goals and taking corrective action as needed.