Deck 4: Reflective Management: Personal and Professional Self-Awareness

Question 1

Emotional intelligence includes these four areas of competence:

Answer 1

Four areas of competence in Emotional Intelligence:
-self-awareness
-self-management
-social awareness
-relationship management

Question 2

Under what circumstances does an ethical dilemma arise?

Answer 2

values or principles come into conflict

Question 3

List four categories that should be used to determine priorities:

Answer 3

Four categories for determining priorities:
-Activities that are both important and urgent
-Activities that are important but not urgent
-Activities that are urgent but not important
-Activities that are neither urgent or important

Question 4

The Myers-Briggs Type Indicator is useful for determining what?

Question 5

A manager who is a consultative leader will make decisions based on a majority vote of the group.

Question 6

What are the three types of reflection?

Question 7

What is the essential difference between programmed decisions and nonprogrammed decisions?

A)Programmed decisions involve a facility's program, while nonprogrammed decisions do not.
B)Programmed decisions, after making them a few times, do not require new procedures, while nonprogrammed decisions require thinking out a new situation.
C)Programmed decisions should be left to experts, while anybody can make a nonprogrammed decision
D)Programmed decisions need input from the staff, while nonprogrammed decisions do not.

Question 8

A child-care center's manager decides to expand the playground.After doing research on the costs of material fencing, concrete and so forth) and labor, she decides that the center can afford the project, and so she does it.She is engaged in:

A)rational decision making.
B)extrarational decision making.
C)social decision making.
D)none of the above

Question 9

At the end of a long day, the manager of a child-care facility has a visitor, a young woman.The woman says that she and her family are strict vegetarians and wants the center to serve a vegetarian alternative to each day's lunch.The manager, annoyed because her own brother is always telling her about the evils of eating meat, explains that it is too much trouble to prepare a special meal for only one child and angrily tells the woman that if she wants her child to have vegetarian meals, she should find another center. This manager is lacking in which kind of emotional intelligence?

A)Self-management
B)Social awareness
C)Relationship management
D)All of the above

Question 10

A manager who believes that efficiency is the most important aspect of an organization has which management style?

A)Classical
B)Behavioral
C)Systems theory
D)All of the above

Question 11

For screening potential employees, the Myers-Briggs Type Indicator can be useful in:

A)checking for criminal backgrounds.
B)measuring levels of maturity.
C)judging mental health.
D)none of the above

Question 12

Julie is the manager of a child-care facility operated by a university.The mother of one child tells Julie that she wants her child to get a good religious upbringing and so demands that the center include reciting the Lord's Prayer and having group time for Bible stories.Julie, though, knows that the parents of some of the children are Muslim, Jewish and Hindu, and so she feels that it would be wrong to give priority to one religion.Julie is now faced with an ethical dilemma.

Question 13

The manager of a child-care facility finds that he has four things to do, but not enough time that day to do them all.Using Stephen Covey's system for arranging priorities, he decides that 1) editing the month's newsletter is important but not urgent, 2) replacing the defective smoke detector is both important and urgent 3) responding to the applications for future openings is urgent but not important and 4) reorganizing the filing cabinet of applications is neither urgent nor important.Which one should he do first?

A)Edit the newsletter.
B)Replace the smoke detector.
C)Respond to the applications.
D)Reorganize the filing cabinets.

Question 14

A manager who sees that the organization has many interrelated parts has which management style?

A)Classical
B)Behavioral
C)Systems theory
D)Romantic

Question 15

Self-reflective knowledge means that managers have:

A)a strong sense of purpose.
B)an awareness of their weak points.
C)an awareness of their core beliefs.
D)all of the above

Question 16

Feeling tired, having an upset stomach, and having trouble getting to sleep can be symptoms of stress.

Question 17

As a manager begins construction on the expanded playground, she is approached by the parents of three children from the nearby elementary school.They tell her that her new fence will block a long-used pathway to the school.The only other option for the children to reach the school is to cross a busy street with no traffic signals.The manager works out a compromise with the parents.She is now engaged in:

A)rational decision making.
B)technical decision making.
C)social decision making.
D)none of the above

Question 18

A manager who is a consultative leader will ask for a group's views on an issue, but will not always follow the group's advice.

Question 19

In developing alternatives during the decision process, it is best to accept the first good idea that comes to mind.

Question 20

A manager who believes that the attitudes of her employees have a major impact on how they do their jobs has which management style?

A)Classical
B)Behavioral
C)Systems theory
D)Postmodern