Deck 2: Business Processes, Information, and Information Systems

Question 1

Managerial decisions concern

A)the allocation and utilization of resources.
B)an understood and accepted method for making decisions.
C)the control of resources and activities.
D)day -to -day activities.
E)broader -scope,organizational issues.

Answer 1

A

Question 2

Relevant information refers to information that is

A)useful to both the context and the subject at hand.
B)good for the purpose for which it is generated.
C)produced in time for its intended use.
D)worth the value paid to generate it.
E)correct and complete.

Answer 2

A

Question 3

In an information system,the software and _________components are both sets of instructions.

A)software
B)procedure
C)people
D)data
E)hardware

Answer 3

procedure

Question 4

In an automated activity the computer hardware receives its instructions from (the)

A)software.
B)version control program.
C)people.
D)Web services.
E)network protocols.

Question 5

For General Motors,the quantity of tire rims received would be an example of

A)data.
B)information.
C)resource.
D)communication.
E)knowledge.

Question 6

A Transaction Processing System supports

A)managerial decisions.
B)transactional decisions.
C)operational decisions.
D)executive decisions.
E)strategic decisions.

Question 7

The review step

A)is when the organization reviews the intelligence gathering.
B)never leads to another decision.
C)is when the organization reviews the information to find the relevant information.
D)is when the organization makes a decision
E)is when the organization reviews the decision steps.

Question 8

Which systems are typically used during the alternatives formulation step?

A)Collaborative systems
B)Statistics packages
C)Digital imaging systems
D)Word processors
E)Presentation software

Question 9

The stage in a decision making process where decision makers lay out various alternatives is called

A)intelligence gathering.
B)the review step.
C)decision analysis.
D)alternatives formulation.
E)the choice step.

Question 10

A business process is a network of information,resources,facilities and

A)activities.
B)knowledge.
C)data.
D)hardware.
E)systems.

Question 11

The truck that delivers the orders to the receiving and stocking activity would be viewed in the inventory management process as a(n)

A)facility.
B)information output.
C)activity.
D)resource.
E)data input

Question 12

The HELM system improves efficiency by eliminating

A)multiple data entries for each job.
B)multiple dispatcher log sheets.
C)computers aboard tugboats.
D)the large number of people involved in completing a job.
E)accurate paper work.

Question 13

The average wage for a factory worker is an example of (a)

A)information.
B)decision.
C)strategy.
D)data.
E)knowledge.

Question 14

Which is the following is most useful to a company?

A)Knowledge
B)Data
C)Observations
D)Information
E)Decisions

Question 15

An activity can be defined as

A)the carrying out of a business procedure.
B)an action that supports a business strategy.
C)transforming resources and information of one type into resources and information of another type.
D)action performed by an actor.
E)a series of steps in a business process.

Question 16

Operational decisions concern

A)the allocation and utilization of resources.
B)broader -scope,organizational issues.
C)the control of resources and activities over a time period of less than one month.
D)an understood and accepted method for making decisions.
E)day -to -day activities.

Question 17

Which systems are typically used to analysis data and information during the choice step?

A)Financial modeling tools
B)Presentation software
C)Databases
D)Digital imagining packages
E)Word processing packages

Question 18

Which of the following is a strategic decision?

A)Determining next year's IT budget
B)Should we extend credit to a customer
C)Which invoices should be paid today
D)Should our firm acquire a competing firm
E)What wage should we pay a particular employee

Question 19

Just barely sufficient information refers to information that is

A)good for the purpose for which it is generated.
B)correct and complete.
C)not useful to the decision being made.
D)produced in time for its intended use.
E)useful to both the context and the subject at hand.

Question 20

In the acronym SMART refers to the characteristics of good information.In SMART the "M" refers to

A)information that is worth its cost.
B)accurate information.
C)timely information.
D)information that is just barely sufficient.
E)relevant information.

Question 21

Items of value are referred to as

A)facilities.
B)equipment.
C)money.
D)valuables.
E)resources.

Question 22

The stage in a decision making process which a decision maker analyze the alternatives and selected one is called

A)decision step.
B)intelligence gathering.
C)the choice step.
D)alternatives formulation.
E)the review step.

Question 23

Which of the following are characteristics of good information?

A)Timely
B)Just barely sufficient
C)Worth its cost
D)Relevant
E)All of the above

Question 24

Recorded facts or figures is (are)

A)context.
B)knowledge.
C)processed information.
D)information.
E)data.

Question 25

"Worth its cost" refers to

A)information that is useful to both the context and the subject at hand.
B)information has an appropriate relationship between its cost and its value.
C)information that is produced in time for its intended use.
D)information that is collected in a low cost manner.
E)information that is good for the purpose for which it is generated.

Question 26

Business Process Modeling deals with

A)inventory ordering strategies.
B)the by product information about how the process can be improved.
C)the cheapest or fastest suppliers.
D)pilferage and theft loses.
E)strategy decisions.

Question 27

An Executive Information System supports

A)strategic decisions.
B)executive decisions.
C)structured decisions.
D)managerial decisions.
E)operational decisions.

Question 28

Strategic decision concern

A)the allocation and utilization of resources.
B)transactions details.
C)day -to -day activities.
D)broader -scope,organizational issues.
E)an understood and accepted method for making decisions.

Question 29

An activity can be_________ or_________ depending on how the procedures are executed.

A)manual,automated
B)digitized,automated
C)digitized,manual
D)automated,integrated
E)integrated,manual

Question 30

The on -time performance of all your vendors for a specific item would be an example of

A)resource.
B)knowledge.
C)data.
D)communication.
E)information.

Question 31

_________is (are)instructions for hardware and_________ Is (are)instructions for people.

A)Machine instructions,user manuals
B)Software,procedures
C)Data,processes
D)Procedures,software
E)Software,processes

Question 32

Because they have input into the inventory management process,both suppliers and customers are viewed as

A)facilities.
B)data inputs
C)resources.
D)information outputs.
E)activities.

Question 33

The step in a decision making process where decision markers determine what is to be decided,what the criteria for the decision will be,and what data are available is called

A)alternatives formulation.
B)the choice step.
C)decision analysis.
D)the review step.
E)intelligence gathering.

Question 34

Which of the following is an operational decision?

A)Determining next year's IT budget
B)What are our production goals for the next three months
C)Should we extend credit to a customer
D)Which invoices should be paid today
E)Should our firm acquire a competing firm

Question 35

_________ would be one of the factors that lead to designing fully automated systems.

A)High skill employee positions
B)Tasks that require significant employee data inputs
C)High turnover employee positions
D)Low turnover employee positions
E)Tasks that require significant human judgement

Question 36

In the inventory management process,quality inspection would be viewed as a(n)

A)resource.
B)activity.
C)data input.
D)facility.
E)information output.

Question 37

Data presented in a meaning context is

A)knowledge.
B)processed data.
C)processed information.
D)processed knowledge.
E)information.

Question 38

The review step

A)is when the organization reviews the results of the decision and may lead to another decision.
B)is when the organization reviews the results of the decision.
C)is when the organization makes a decision.
D)may lead to another decision.
E)is when the organization makes a decision and may lead to another decision.

Question 39

A Management Information System supports

A)strategic decisions.
B)unstructured decisions.
C)executive decisions.
D)managerial decisions.
E)operational decisions.

Question 40

Business processes generate information by combining key data in a specific

A)context.
B)relevance.
C)procedure.
D)process.
E)activity.

Question 41

_________ decisions concern the allocation and utilization of resources.

Question 42

An understood and accepted method for making decisions is used to make

A)managerial decisions.
B)operational decisions.
C)strategic decisions.
D)executive decisions.
E)structured decisions.

Question 43

For information to be _________ , there must be an appropriate relationship between the cost of information and its value.

Question 44

Inventories,databases,factories,and equipment are all examples of

A)information.
B)resources.
C)transactions.
D)activities.
E)facilities.

Question 45

Business Processing Notation provides_________ graphical elements that can be used to document a process.

Question 46

From a business process viewpoint,a warehouse that stores inventory would be a(n)_________ .

Question 47

Which of the following is a managerial decision?

A)Should our firm acquire a competing firm
B)Determining next year's IT budget
C)Determining how many daily transactions have occurred in a specified period
D)Which invoices should be paid today
E)Should we extend credit to a customer

Question 48

An unstructured decision making process

A)is one for which there is no agreed -on decision -making method.
B)is one for which there are no structured steps.
C)is one for which there is no documentation required.
D)is one for which there are no formal procedures.
E)is one for which there is an agreed upon decision -making method.

Question 49

The way in which you start up a program such as a spreadsheet program is called a(n)_________

Question 50

Which of the following is a structured decision?

A)Predicting the Super Bowl winner
B)Weather forecasting
C)Fortune telling
D)Stock marketing forecasting
E)Performance appraisals

Question 51

Knowledge derived from data is (are)

A)context.
B)wisdom.
C)data.
D)information.
E)knowledge.

Question 52

A business process is

A)a set of activities in a supply chain.
B)a set of required steps in a production process.
C)a network of activities used to accomplish business goals.
D)a network of activities,resources,facilities,and information that interact to achieve some business function.
E)a set of actives in a value chain.

Question 53

The statement that Jeff Parks earns less than half the average hourly wage of the Garden Department is

A)information.
B)knowledge.
C)data.
D)decision.
E)strategy.

Question 54

Customer numbers and their names would be an example of the_________ component of an order management information system.

A)software
B)procedure
C)hardware
D)data
E)people

Question 55

In an information system the people and_________ components are considered to be actors since they can take specific actions.

A)software
B)procedure
C)data
D)people
E)hardware

Question 56

Business systems are sometimes referred to as business

A)processes.
B)models.
C)channels.
D)networks.
E)webs.

Question 57

Which of the following is arguably the most important component of an Information System?

A)Software
B)Information
C)People
D)Processes
E)Hardware

Question 58

Information should be_______to both the context and the subject.

Question 59

_________ lists the items ordered and the quantity requested of each item.

Question 60

Which of the following is an unstructured decision?

A)Airline pricing
B)Allocating furniture and equipment to employees
C)Determining the future book value of assets
D)Weather forecasting
E)Stock marketing forecasting

Question 61

Data becomes information when it has a(n)________.

Question 62

Invoice information is transformed into payment information during the payment________ .

Question 63

The most common definition of information is that it is derived from data,where data is defined as ________ .

Question 64

The________ process works to balance the demands from customers with the inventory purchased from suppliers.

Question 65

Human resources personnel say that_________ is one of the most effective ways of finding a job.

Question 66

An employee's name and number would be an example of _________ .

Question 67

When stock in inventory hits a critical point,it is called the________ point.

Question 68

A network of activities,resources,facilities,and information that interact to achieve some business function is a(n)_________ .

Question 69

From a business process view,order placement in a inventory management process would be a(n)_________ .

Question 70

_________ information is produced in time for its intended use.

Question 71

Instructions for how a computer should perform specific tasks are called________ .

Question 72

_________ are raw,unprocessed facts such as inventory levels.

Question 73

The average compensation for sales agents in a company would be an example of________ .

Question 74

An example of a(n)________ payment activity is seen when an accounts payable clerk receives and checks the accuracy of invoices against the purchase orders before issuing a payment.

Question 75

_________ is the process of moving human work to the computer side of the information system.

Question 76

The fact that oil costs $74.25 a barrel is an example of _________ .

Question 77

________ is the bridge between the human and computer components of an information system._

Question 78

Software and procedure components are both sets of _________ .

Question 79

A customer acts as a(n)_____in the inventory management process.

Question 80

Good information is based on______and correct data.