Deck 10: Information Systems Development

Question 1

Which of the following is a responsibility of an IT user?

A)Use only licensed software
B)Use your work computer in a manner that is consistent with your employer's policy
C)Following backup procedures
D)Install patches
E)All of the above

Answer 1

E

Question 2

The delivery of service,maintenance,protection,and management of IT infrastructure is often accomplished as part of __________.

A)information technology
B)IT operations
C)IT purchasing
D)information systems
E)IT development

Answer 2

IT operations

Question 3

The_________ is a well recognized collection of books providing a framework of best practice approaches to IT operations.

A)information technology infrastructure library
B)technical library
C)DVD ROM library
D)documentation library
E)CD ROM library

Answer 3

information technology infrastructure library

Question 4

The developer in a web project is responsible for

A)interacting with the client and moving the project successfully toward completion.
B)making decisions about technical issues related to the site including server/browser support.
C)understanding client needs and developing the overall look and feel of the site and all of the design elements.
D)educating customers about the product.
E)taking the design and creating the functioning site.

Question 5

A company's computers and related equipment are usually paid for through

A)the overall corporate capital budget.
B)special projects budgets.
C)the department's budget in which the equipment is used.
D)the IT department's budget.
E)the project management office's budget.

Question 6

The operations group in the IT department

A)heads the technology group.
B)manages the computing infrastructure.
C)protects data and information assets.
D)works with users and vendors to acquire and install licensed software and setup the system components around that software.
E)manages outsourcing relationships.

Question 7

Your employers have the right to

A)read your IM messages.
B)monitor your e -mail.
C)block social networking sites.
D)track your Web surfing.
E)all of the above.

Question 8

The delivery of service,maintenance,protection,and management of IT infrastructure are often accomplished as part of

A)IT operations.
B)IT development.
C)IT projects.
D)IT production.
E)IT engineering.

Question 9

The development group in the IT department

A)manages the computing infrastructure.
B)manages outsourcing relationships.
C)works with users and vendors to acquire and install licensed software.
D)heads the technology group.
E)protects data and information assets.

Question 10

The lead designer/analyst in a web project is responsible for

A)interacting with the client and moving the project successfully toward completion.
B)taking the design and creating the functioning site.
C)understanding client needs and developing the overall look and feel of the site and all of the design elements.
D)educating customers about the product.
E)making decisions about technical issues related to the site including server/browser support.

Question 11

If Amazon's latest project can not be justified on tangible benefits then a_________decision must be made.

A)subjective
B)high level
C)judgmental
D)insightful
E)objective

Question 12

_________are those for which it is impossible to compute a dollar value.

A)Visual benefits
B)Intangible benefits
C)Monetary benefits
D)Concrete benefits
E)Tangible benefits

Question 13

Which of the following are responsibilities of the IT department?

A)Managing the information technology infrastructure to provide IT services.
B)Saving money.
C)Creating efficiencies in the organization.
D)Managing the IT infrastructure and developing the data resources.
E)Developing and protecting the data resource.

Question 14

The technical architect in a web project is responsible for

A)educating customers about the product. decision must be
B)interacting with the client and moving the project successfully toward completion.
C)taking the design and creating the functioning site.
D)making decisions about technical issues related to the site including server/browser support.
E)understanding client needs and developing the overall look and feel of the site and all of the design elements.

Question 15

Understanding the responsibilities and the duties of the IT department allow you to be a(n) _________employee.

A)team focused
B)durable
C)more effective
D)upwardly mobile
E)more efficient

Question 16

If your company's latest innovation requires wireless technology and your company does not have wireless technology the innovation would be considered

A)compatible.
B)incompatible.
C)too complex.
D)to have a large relative advantage.
E)undesirable.

Question 17

The purpose of the _________group is to protect data and information assets by establishing data standards and management practices and policies.

A)technology
B)outsourcing relations
C)operations
D)data administration
E)development

Question 18

The operations group usually reports to the

A)CFO.
B)CTO.
C)CMO.
D)CEO.
E)CIO.

Question 19

The officer that heads the department which is responsible for investigating new information systems technologies is called the

A)CIO.
B)CITO.
C)CTO.
D)CKO.
E)CISO.

Question 20

CTO stands for

A)Company Technology Officer.
B)Chief Technology Officer.
C)Company Transformation Officer.
D)Corporate Technology Officer.
E)Chief Transformation Officer.

Question 21

Which of the following are rights of an IT user?

A)To have a right to the computer hardware and programs that you need
B)To have the computing resources you need to perform your work as proficiently as you want
C)To have reliable network and Internet services
D)To have a secure computing environment
E)All of the above

Question 22

If you are and MIS professional and you have worked for several years with an EDI -based purchasing system,it is best for your future career to think of yourself as being an expert with

A)purchasing systems.
B)XML.
C)CGI.
D)EDI.
E)system development.

Question 23

As a user you do not have a right to

A)full control of your business computer.
B)good training.
C)access to help.
D)the right hardware and software.
E)secure systems.

Question 24

The Project Management Professional certification has about __________members.

A)260 000
B)200 000
C)250 000
D)225 000
E)270 000

Question 25

The purpose of the__________ group within the IS department is to investigate new IS technologies and determine how the organization can benefit from them.

A)technology
B)development
C)outsourcing relations
D)data adminstration
E)operations

Question 26

The outsourcing relations group in the IT department

A)manages the computing infrastructure.
B)works with users and vendors to acquire and install licensed software.
C)heads the technology group.
D)protects data and information assets.
E)manages outsourcing relationships.

Question 27

The renewal and adaptation of IT infrastructure is normally accomplished through

A)upgrades.
B)audits.
C)license renewal.
D)security checks.
E)IT projects.

Question 28

The outsourcing department's focus is with __________outsourcing vendors.

A)monitoring service levels and developing good relations
B)developing good relations
C)monitoring service levels
D)writing contracts and monitoring service levels
E)writing contracts

Question 29

The purpose of the__________ group within the IS department is to manage the process of creating new information systems as well as maintaining existing ones.

A)operations
B)data administration
C)technology
D)outsourcing relations
E)development

Question 30

Your company's development group does not develop in -house applications therefore it should be staffed primarily with

A)programmers.
B)technical writers.
C)business analysts.
D)developers.
E)facilitators.

Question 31

Like other senior executives the CIO will report to the

A)CMO.
B)CAO.
C)CFO.
D)CEO.
E)CTO.

Question 32

If a consultant disrupts your company's computer network,who is responsible for the disruption?

A)The consultant
B)The CIO
C)The network
D)The IT department
E)The person in your company who allowed the consultant access to your network

Question 33

The purpose of the __________ group within the IS department is to manage the computing infrastructure.

A)development
B)outsourcing relations
C)technology
D)operations
E)data adminstration

Question 34

The IT department at Star Gas would primarily be charged with

A)managing information infrastructure.
B)developing business strategy.
C)creating budgets.
D)managing upstream production.
E)monitoring customer activities.

Question 35

The Chief Technology Officer

A)protects data and information assets.
B)works with users and vendors to acquire and install licensed software.
C)heads the technology group.
D)manages the computing infrastructure.
E)manages outsourcing relationships.

Question 36

The data administration staff

A)manages the computing infrastructure.
B)Work with users and vendors to acquire and install licensed software.
C)heads the technology group.
D)protects data and information assets.
E)manages outsourcing relationships.

Question 37

Because of__________worker productivity continues to increase.

A)better software
B)information technology
C)illegal immigration
D)better healthcare
E)better workspace design

Question 38

_________is another,more common title given to the VP of information systems.

A)CISO
B)CTO
C)CITO
D)VPIS
E)CIO

Question 39

Information systems exist to

A)further the organization's competitive strategy.
B)complicate the business system user's life.
C)make it more expensive to start up a business.
D)make task easier.
E)frustrate the users.

Question 40

At your school the IT department is responsible for protecting data from

A)loss.
B)unscrupulous outsiders.
C)integrity issues.
D)threats.
E)all of the above.

Question 41

Many business people think that putting things on the web is relatively____________ .

Question 42

Managing and protecting the data resource is the responsibility of the ____________.

Question 43

In many companies the IT department will create a(n) ____________for internal FAQs.

A)intranet web site
B)help desk email
C)help desk phone number
D)internet web site
E)FAQ book

Question 44

____________are those for which a dollar value can be computed.

A)Concrete benefits
B)Monetary benefits
C)Visual benefits
D)Intangible benefits
E)Tangible benefits

Question 45

The____________ provides various people involved with projects with an array of accepted project management techniques and practices.

Question 46

As a user,the IS department expects you to

A)use e -mail for personal reasons.
B)use social media for personal reasons.
C)be provided training.
D)install any software you want.
E)not report trivial problems.

Question 47

Jobs in MIS consist of not only programmers and computer technicians because

A)the need to bridge the knowledge gap between computer technicians and business system users.
B)the need for a mix of interpersonal and technical skills.
C)of the people component of information systems.
D)the need for highly developed interpersonal skills.
E)all of the above

Question 48

Users in an organization have a responsibility to the IS department to learn the standard techniques and____________for the applications they use.

Question 49

The most effective MIS personnel are often people that are thoughtful____________and that have basic technology skills.

Question 50

Other names for the____________include VP of information services and director of information services.

Question 51

For firms involved in the financial or accounting industries,the IS department may report to the____________instead of the CEO.

Question 52

Why do you need to know about the IT department?

A)To be more technically literate.
B)To be an effective manger or executive.
C)To protect yourself from unreliable systems.
D)To help yourself to develop systems.
E)You need friends in the IT department.

Question 53

Which of the following is not a right of an IT user?

A)To have reliable network and Internet services
B)To have the computing resources you need to perform your work as proficiently as you want
C)To have a right to the computer hardware and programs that you need
D)A right to use any personal software on work computers
E)To have a secure computing environment

Question 54

It is the responsibility of the____________to install computer patches and fixes when the IS department asks them.

Question 55

Managing the individual computer,computing center,networks,and communications media is the function of the____________ group.

Question 56

To sell the adoption of a new technology to your organization that will have positive impacts on the the business as a whole it is best to sell the idea to the

A)CFO.
B)CMO.
C)CIO.
D)CEO.
E)CPO.

Question 57

Your firm could be sued or be legally liable if you

A)send harassing e -mails from your work computer to another employee.
B)play the latest Facebook game at work.
C)search the Web for a new car at work.
D)read the sports news on ESPN.com while at work.
E)pay bills online while at work.

Question 58

The culprit in the the headline,"Overseas outsourcing is destroying the North American labour market" is ____________ .

Question 59

The principal manager of the IT department is usually called the

A)CISO.
B)CTO.
C)CEO.
D)CIO.
E)CKO.

Question 60

The CTO often heads the ____________group.

A)enterprise
B)technology
C)operations
D)information management
E)development

Question 61

The delivery of services,maintenance,protection,and management of IT infrastructure are often accomplished by the____________group.

Question 62

A project manager is responsible for interacting with the client and moving the project successfully toward completion.

Question 63

The entire set of systems that support operations and referred to as ______________.

Question 64

It makes sense for the CIO to report to the CFO if the primary function of the IS department is to support accounting and finance activities.

Question 65

____________is the degree to which a person believes that using a particular system would be free from effort.

Question 66

Reducing warranty service costs by 12% is a(n)______________ benefit.

Question 67

Larger____________ are for those IT professionals with deep knowledge and experience.

Question 68

When you change your business the IT department is responsible for adapting______________ and systems to your new business goals.

Question 69

Systems analysts are IT professionals who understand both business and technology.

Question 70

E.Rogers was interested in the____________of innovation.

Question 71

Users have a right to expect that the IS department will provide a(n)____________ computing environment that protects their computers and files.

Question 72

Many employers have policies that will allow limited _____________use at work for family matters,but discourage long and frequent use.

Question 73

Technologies that are perceived to be easy to use and show the potential to positively impact your job performance are ____________to adopted that those that don't show both characteristics.

Question 74

It is the job of the system analyst to understand both the business and the____________ .

Question 75

Within a typical IS department,new information systems are created by the______________ group.

Question 76

It is the job of the _____________to sort through new ideas and products to identify those that have the most potential to benefit the organization.

Question 77

A project manager is responsible for making decisions about technical issues related to the site including server/browser support,database integration,administrator access,and any scripting issues.

Question 78

______________is concerned with the difficulty that an organization would have using an innovation with their existing technology.

Question 79

____________stops when your company's network fails.

Question 80

The CTO is usually in charge of the _______________group.