Question 1

When referring to an agency,it is essential to ensure that it does not:&#10;A) &#8203;Screen referred clients too strictly&#10;B) &#8203;Screen referred clients unfairly&#10;C) &#8203;Accept anybody and everybody&#10;D) &#8203;Engage in fraudulent use of funds

Accepted Answer

C

Question 2

Describe how a case manager can monitor a client outside of the office environment.Be sure include the advantages of doing so.

Accepted Answer

Answers will vary&#8203;

Question 3

Therapeutically speaking,a crisis:&#10;A) &#8203;Usually causes setback&#10;B) &#8203;Almost always results in relapse when the client is in recovery&#10;C) &#8203;Drains the limited resources of a case manager&#10;D) &#8203;Can be the catalyst for growth

Accepted Answer

A crisis can be a catalyst for growth in therapy as it allows the client to confront their issues and can lead to positive change. While it may be draining for the case manager, it does not necessarily result in setbacks or relapse.

Question 4

When your client Alisha is riding the bus to work for the first time and expresses profound anxiety:&#10;A) &#8203;Speak to her about her concerns beforehand&#10;B) &#8203;Ride the bus with her for the first time&#10;C) &#8203;Meet her at the point-of-departure bus stop&#10;D) &#8203;Meet her at her destination and debrief her

Accepted Answer

Riding the bus with the client for the first time can provide reassurance and support, and also allow the counselor to observe the client's level of anxiety in the situation. It can also provide an opportunity for the counselor to model coping behaviors and strategies that the client can use in the future. Meeting at the point-of-departure or destination bus stop may not provide the same level of support and observation. Speaking to the client beforehand can be helpful, but may not address all of the client's concerns, and debriefing after the fact may not provide the same immediate support and intervention.

Question 5

A client phones you.He states that he is undergoing a crisis.&#10;A) &#8203;Assess whether or not it is truly a crisis before responding fully&#10;B) &#8203;Assess whether it is a case of overdependence&#10;C) &#8203;Respond immediately&#10;D) &#8203;Respond immediately but only with open-ended questions

Accepted Answer

Responding immediately is crucial in a crisis situation to provide immediate support and assess the client's needs. Assessing the nature of the crisis or overdependence can occur after initial contact.

Question 6

In terms of monitoring,and against the backdrop of increasingly limited funds for social services,in many ways,the case manager assumes the role of:&#10;A) &#8203;Auditor&#10;B) &#8203;Manager&#10;C) &#8203;Accountant&#10;D) &#8203;Cashier

Accepted Answer

The answer of In terms of monitoring,and against the backdrop...

Question 7

When assessing a client's ability to adapt to a sheltered-living apartment,you find that the client is not on track to achieve goals despite revisions in the service plan.As a professional,you would be remiss if you did not consider:

A) The endless chances you have already given and the fact that your patience is running thin
B) The fact that other,perhaps more suitable candidates might be waiting for a vacancy
C) The repercussions you will bear if this does not succeed
D) The fact that you might be "spinning wheels" and wasting time and money

Accepted Answer

The answer of When assessing a client's ability to adapt...

Question 8

The most crucial aspect of follow up,as opposed to other forms of monitoring,is:&#10;A) &#8203;Rapport building&#10;B) &#8203;Stabilization&#10;C) &#8203;Ensuring physical well-being&#10;D) &#8203;Averting harm to self or others

Accepted Answer

The answer of The most crucial aspect of follow up,as...

Question 9

Once the treatment plan is established and the counselee becomes part of a caseload:&#10;A) &#8203;The counselor has carte blanche to interview any relevant person.&#10;B) &#8203;The counselor has carte blanche to interview any relevant person as long as sensitive aspects of the case are not divulged.&#10;C) &#8203;Monitoring is subject to rules of confidentiality.&#10;D) &#8203;All aspects of the case can be discussed except for diagnoses and information pertaining to HIV-AIDS.

Accepted Answer

Once a treatment plan is established and the counselee becomes part of a caseload, monitoring is subject to rules of confidentiality. This means that any information shared by the counselee or other relevant individuals cannot be divulged to anyone else without proper consent or legal requirement. Therefore, the counselor cannot have carte blanche to interview any relevant person or discuss all aspects of the case. However, they can gather information within the boundaries of confidentiality to assist in the treatment process.

Question 10

Briefly describe the financial purpose of monitoring services and following a client.

Accepted Answer

The answer of Briefly describe the financial purpose of monitoring...

Question 11

List and describe the 4 steps involved in responding to a crisis.

Accepted Answer

The answer of List and describe the 4 steps involved...

Question 12

When goals are not being attained and progress is not going as expected,it is recommended that the case manager send a message to the referral-agency contact utilizing which specific pronoun?&#10;A) &#8203;You&#10;B) &#8203;He/she&#10;C) &#8203;They&#10;D) &#8203;I

Accepted Answer

The answer of When goals are not being attained and...

Question 13

Monitoring of treatment and/or services is a fundamental aspect in the demand for:&#10;A) &#8203;Progress&#10;B) &#8203;Goal achievement&#10;C) &#8203;An agency's seal of quality&#10;D) &#8203;Reimbursement

Accepted Answer

The answer of Monitoring of treatment and/or services is a...

Deck 24: Monitoring the Services or Treatment