Deck 12: Collaborating With People for Change

Question 1

As a case manager,give a few examples of how you would help your clients talk about change.

Answer 1

​Answers will vary

Question 2

Name 3 things a cased manager can do/be in order to encourage clients.

Answer 2

​Answers will vary

Question 3

Which of the following is not an appropriate example of "change-talk"?

A) ​"How might we,together,achieve your goal of managing your anger?"
B) ​"How might your life be different if you were able to defuse your anger more effectively?"
C) ​"What do you think is preventing you from managing your anger?"
D) ​"What have you tried in the past to reduce your anger that you've found to be beneficial?"

Answer 3

C

Question 4

Reflective listening is best used:​

A) ​After each individual probing question
B) ​At the end of a series of probing questions
C) ​When the client cues that he or she has something constructive to add
D) ​Only when you sense it is vital for the client to "re-hear" what he or she has said

Question 5

Coming Alongside is another way of saying what?

Question 6

When a client speaks openly about his or her ambivalence,it should be obvious that:

A) ​You have hit a roadblock.
B) ​Your path,until now,has been counterproductive.
C) ​It is time for you as the counselor to take control and lead more effectively.
D) ​Something positive and therapeutic has happened.

Question 7

It is suggested that when people see or perceive discrepancies between their expectations and reality,the response is one of:

A) ​Dissonance
B) ​Ambivalence
C) ​Anger
D) ​Ostracism

Question 8

Miller and Rollnick suggest that an effective precursor to the ability to "summarize" is a counselor's ability to engage in:

A) ​Collaboration
B) ​Reflective listening
C) ​Open-ended questioning
D) ​The fostering of self-determination

Question 9

A client presents a series of arguments as to why he or she cannot change.The counselor admits that the situation is helpless.This approach is:

A) ​A good example of reverse psychology
B) ​Shown to be effective in a number of studies
C) ​Beneficial in reframing the client's situation-that only with change can a positive outcome be achieved
D) ​Effective only in backing a client into an inescapable corner

Question 10

Name 2 symptoms of a discouraged client.

Question 11

A person may find that he cannot sustain the new behavior or way of being over a long period of time.This is known as:

A) ​Shame
B) ​Doubt
C) ​Relapse
D) ​Motivation

Question 12

In ch 12,the author states who is responsible for change?

Question 13

Because change does not happen quickly,it is better viewed as:

A) ​A stage
B) ​A process
C) ​The responsibility of the client
D) ​An undertaking for higher functioning clients

Question 14

Taking the client's side in reflective listening can be particularly effective when the client is expressing:

A) ​Anger
B) ​Being stuck in a quagmire
C) ​Reluctance
D) ​Rebelliousness

Question 15

Discuss what is meant by the following statement: Recovery should address the client in an holistic manner.

Question 16

A key concept in Human Services and case manager is the client's right to self determination.Discuss your understanding of that concept in a few brief sentences.

Question 17

Discuss 2 common mistakes case managers make when they see ambivalence in their clients

Question 18

Name 2 of the 5 stages of change.

Question 19

Resistance is always deemed a sign that the counselor must take which first step?

A) ​Pushing ahead as a breakthrough is most likely on the verge of occurring
B) ​Engaging in reflective listening
C) ​Backing up
D) ​Displaying unconditional positive acceptance