Deck 6: Managing Communication and Information Technology It

Question 1

A written record that a message was sent and was received is known as:

A)Encoding
B)A paper trail
C)Noise
D)Decoding
E)Information richness

Answer 1

B

Question 2

In the feedback phase of the communication process, the becomes the __________ and the message.

A)receiver; receiver; decodes
B)receiver; sender; encodes
C)sender; receiver; encodes
D)sender; sender; encodes
E)all of these choices are incorrect

Answer 2

B

Question 3

Which of the following is an important element of a social media strategy?

A)Pushing membership
B)Offering awesome promotions
C)Getting onto Facebook
D)Infrequent updates
E)Identifying the target audience

Answer 3

E

Question 4

Which of the following is an important element of a social media strategy?

A)Pushing membership
B)Getting onto Facebook
C)Infrequent updates
D)Crafting a well thought-out message
E)Offering awesome promotions

Question 5

Which communication style has a high level of emotional intelligence?

A)Functional communicator
B)Intuitive communicator
C)Directive communicator
D)Personal communicator
E)Analytical communicator

Question 6

When a manager places a formal letter of reprimand into a subordinate's personnel file commenting on the subordinate's unexcused absences from work in case the subordinate decides to sue the organization for defamation of character, the manager is acting according to this management principle:

A)The need for groupthink
B)The need for noise
C)The need for a paper trail
D)The need for high information richness
E)The need for jargon

Question 7

Which of the following computer-based management information systems can be particularly helpful in providing managers with the information they need to make decisions and to coordinate and control organizational resources?

A)Decision support systems
B)Expert systems
C)Operations information systems
D)Transaction-processing systems
E)All of the choices are correct

Question 8

The encoding of messages into words either written or spoken is known as:

A)Noise
B)Information richness
C)Nonverbal communication
D)Jargon
E)Verbal communication

Question 9

In choosing a communication medium, managers should consider:

A)The mood of the sender
B)The need for a paper trail
C)The skills and abilities of the sender
D)The perception of the receiver
E)The personality of the receiver

Question 10

Communication skills for receivers include all of the following except:

A)Selecting an appropriate medium for the message
B)Being a good listener
C)Being empathetic
D)Paying attention
E)None of the choices are correct

Question 11

Which of the following is not a function of a social media strategy?

A)It allows rapid and real-time engagement with peers, suppliers, employees, customers, communities, and anyone else in an easy, accessible, and direct way.
B)It communicates the brand or identity of the organization.
C)It provides the opportunity to learn from instant feedback and gather statistics and data on the users.
D)It necessarily generates more customers or generates more revenue.
E)All of the choices are correct.

Question 12

When a sales manager follows up a complaint from a key customer with a letter to that customer describing the nature of the complaint and what the organization plans to do to resolve the situation and to prevent its future occurrence, this sales manager is acting according to this principle of management:

A)The need for a paper trail
B)The need for noise
C)The need for groupthink
D)The need for high information richness
E)The need for jargon

Question 13

tells the computer hardware how to run.

A)Transaction-processing system
B)Applications system
C)Decision support system
D)Operating system
E)Operations information system

Question 14

The sharing of information through facial expressions, styles of dress, and body language is known as:

A)Verbal communication
B)Nonverbal communication
C)Noise
D)Information richness
E)All of these choices are incorrect

Question 15

At the hub of a three-tier system is a:

A)Network
B)Mainframe
C)Cloud
D)Client
E)Server

Question 16

In the transmission phase of the communication process, anything that hampers any stage of the communication process is known as the:

A)Receiver
B)Encoder
C)Sender
D)Noise
E)All of these choices are incorrect

Question 17

Perception is a process that involves all of the following except:

A)Stereotyping sensory input
B)Interpreting sensory input
C)Selecting sensory input
D)Giving meaning to the world
E)Organizing sensory input

Question 18

Email overload has the following characteristics, except:

A)Being unable to keep up with all the emails and texts that arrive
B)As a result of e-overload, important information may be overlooked
C)Mailboxes clogged with junk mail
D)Listening to other people's voice mail or reading their email may occur
E)All of the choices apply to email overload

Question 19

Communication skills for receivers include:

A)Ensure misleading rumours are not spread
B)Send messages that are clear and complete
C)Paying attention
D)Selecting an appropriate medium for the message
E)Selecting a medium that the receiver monitors

Question 20

A manager who is a member of a self-managed team calls his office in Vancouver when he is at a conference in Halifax to retrieve his phone messages by himself without going through his secretary so that he can respond to messages from the other members of his team while he is out of the office.What communication medium is this manager using?

A)A memo
B)A face-to-face meeting
C)Voice mail
D)A fax
E)All these choices are incorrect

Question 21

In the transmission phase of the communication process, the information that a sender wants to send is known as the:

A)Noise
B)Receiver
C)Encoding
D)Sender
E)Message

Question 22

A "company newsletter" is an example of which type of communication?

A)Impersonal written communication
B)A memo
C)Fax
D)Voice mail
E)Face-to-face meeting

Question 23

Which communication style gets irritated with illogical thinking?

A)Functional communicator
B)Intuitive communicator
C)Directive communicator
D)Personal communicator
E)Analytical communicator

Question 24

In the transmission phase of the communication process, the translation of the message into understandable symbols or language is known as the:

A)Noise
B)Receiver
C)Sender
D)Encoding
E)All of these choices are incorrect

Question 25

Which communication style may jump to the end game quickly?

A)Functional communicator
B)Intuitive communicator
C)Directive communicator
D)Personal communicator
E)Analytical communicator

Question 26

Communication skills for senders include:

A)Being empathetic
B)Using jargon with people from outside the organization and industry
C)Being a good listener
D)Ensuring a feedback mechanism is built into messages
E)Paying attention

Question 27

In choosing a communication medium, managers should consider:

A)The personality of the receiver
B)The mood of the sender
C)The skills and abilities of the sender
D)The perception of the receiver
E)The time needed for communication

Question 28

Which of the following is an example of nonverbal communication?

A)Nods
B)Posture
C)Style of dress
D)Raising an eyebrow
E)All of these choices are examples

Question 29

In this stage of the communication process a common understanding is reached between the participants:

A)Encoding
B)Transmission
C)Filtering
D)Feedback
E)Sender

Question 30

In the communication process, when the receiver attempts to interpret the message, this is known as:

A)Noise
B)Encoding
C)Sending
D)Feedback
E)Decoding

Question 31

In choosing a communication medium, managers should consider:

A)The skills and abilities of the sender
B)The level of information richness that is needed
C)The mood of the sender
D)The personality of the receiver
E)The perception of the receiver

Question 32

Which communication style is impatient and short tempered?

A)Functional communicator
B)Intuitive communicator
C)Directive communicator
D)Personal communicator
E)Analytical communicator

Question 33

The following form of communication is lowest in information richness:

A)Video conference
B)Face-to-face communication
C)Grapevine
D)Management by wandering around
E)Impersonal written communication

Question 34

Information technology has allowed managers to develop computer-based management information systems that provide all but which of the following types of information?

A)Accurate
B)Timely
C)High quality
D)Complete
E)Relevant

Question 35

Good communication can lead to all of the following, except:

A)Innovation
B)Responsiveness to customers
C)Increases in efficiency
D)Strained interpersonal relations
E)Improvements in quality

Question 36

All of the following are characteristics of giving effective feedback, except:

A)Send messages that are clear and complete
B)Keep feedback impersonal
C)Selecting an appropriate medium for the message
D)Paying attention
E)Focus on specific behaviours

Question 37

The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as:

A)Information richness
B)The medium
C)Decoding
D)Noise
E)Encoding

Question 38

Communication media vary along these dimensions:

A)Information richness, time, and perception
B)Information richness, perception, and the need for a paper trail
C)Information richness, time, and the need for a paper trail
D)All of the choices are correct
E)None of the choices are correct

Question 39

The medium, which is highest in information richness is:

A)E-mail
B)Video-conferencing
C)Blogging
D)Management by wandering around
E)Voice mail

Question 40

A good social media strategy can overcome mistakes managers often make.

A)⁷ B)² C)⁵ D)³ E)⁶

Question 41

In the feedback phase of the communication process, the becomes the sender and __________ the message and then transmits it through a chosen _.

A)sender; decodes; noise
B)receiver; decodes; noise
C)sender; encodes; medium
D)receiver; encodes; medium
E)all of these choices are incorrect

Question 42

In the communication process, the pathway through which an encoded message is sent is known as the:

A)Medium
B)Encoding
C)Noise
D)Sender
E)Receiver

Question 43

Define and discuss the role of perception in communication.

Question 44

In the communication process, the person for whom the message is intended, is known as the:

A)Receiver
B)Medium
C)Sender
D)Encoder
E)Noise

Question 45

The sharing of information between two or more people within the organization in order to reach a common understanding is known as:

A)Decoding
B)Noise
C)Communication
D)Encoding
E)Jargon SHORT ANSWER.Write the word or phrase that best completes each statement or answers the question.

Question 46

The way you dress affects how others perceive you.

Question 47

Define and discuss verbal & nonverbal communication.Give examples of each.

Question 48

Information is shared between two or more people in the phase.

A)filtering
B)medium
C)encoding
D)sender
E)transmission

Question 49

When a marketing manager who is in Calgary for a meeting calls his office in Toronto and retrieves his phone messages by himself so that he can respond to them while he is out of the office, this is an example of using what type of medium?

A)A memo
B)Voice mail
C)A fax
D)E-mail
E)Video conferencing

Question 50

A social media strategy should include three elements.

Question 51

Applications software include all of the following, except:

A)word processing programs
B)spreadsheets
C)operating system software
D)database management
E)graphics

Question 52

Discuss the skills senders and receivers of messages can use to make communication effective.

Question 53

Define information richness and describe the information richness of communication media available to managers.

Question 54

Communication can have positive or negative effects on the organization.Discuss the dangers to the organization of ineffective communication.

Question 55

Information systems have no limitations.

Question 56

Stereotyping:

A)Is based on accurate information
B)Is treating an individual without bias
C)Can interfere with encoding and decoding messages
D)Is treating an individual without prejudice
E)None of the choices are correct

Question 57

Discuss the main mistakes that social media managers make and how a good strategy can overcome them.

Question 58

Discuss the advancements in information technology.How has this impacted the managers' job?

Question 59

Discuss how to communicate with each of the four communication styles.

Question 60

In the transmission phase of communication, the person or group who wishes to share information with someone else is known as the:

A)Encoder
B)Message
C)Receiver
D)Sender
E)Noise

Question 61

The sender is the person wishing to share information with some other person.

Question 62

Receivers can improve the communication process by learning to be good listeners.

Question 63

Information overload increases the likelihood that important information is ignored or overlooked.

Question 64

The intuitive thinker has "big picture" thinking.

Question 65

The person wishing to share information with some other person in the transmission phase of communication is known as the receiver.

Question 66

The effectiveness of a social media strategy comes from constantly pushing products or promotions.

Question 67

The functional communicator is impatient with step-by-step linear thinking.

Question 68

The personal communicator gets irritated with illogical thinking.

Question 69

Good interpersonal communication can make a workplace gain a competitive advantage.

Question 70

Electronic communication should replace face-to-face communication.

Question 71

In the transmission phase, a common understanding is reached.

Question 72

One function of a social media strategy is that it provides the opportunity to learn from instant feedback and gather statistics and data on the users.

Question 73

Receivers should pay attention.

Question 74

A social media strategy has four functions.

Question 75

The amount of information, which a communication medium can carry, is known as information richness.

Question 76

To improve the communication process, managers should avoid filtering and information distortion.

Question 77

When giving negative feedback, focus on things that the individual can change.

Question 78

Information richness is lost if electronic communication is not followed up with face-to-face communication.

Question 79

Management information systems (MIS)are electronic systems of interconnected components designed to collect, process, store, and disseminate information to facilitate management decision making, planning, and control.

Question 80

When information is shared between two or more people, it is known as the transmission phase of the communication process.