Deck 1: Managers and Managing

Question 1

According to Mintzberg, managers play all of the following when assuming interpersonal roles:

A)Disturbance handler
B)Negotiator
C)Entrepreneur
D)Resource allocator
E)None of these choices are correct.

Answer 1

E

Question 2

The ability to understand and manage one's own moods and emotions and the moods and emotions of other people is known as:

A)Instrumental values
B)Leadership
C)Emotional
D)Emotional intelligence
E)Moody

Answer 2

D

Question 3

In order to increase sales of a particular product, the president of Brick Brewing Co.made a number of decisions concerning what organizational goals to pursue, what actions to take, and how to use the company's resources to achieve its goals.This is an example of:

A)strategizing
B)motivating
C)structuring
D)organizing
E)empowering

Answer 3

A

Question 4

Company A produces a low quality product, which customers did not purchase.This is an example of:

A)low efficiency | low effectiveness
B)low efficiency | high effectiveness
C)high efficiency | low effectiveness
D)high efficiency | high effectiveness
E)all of these choices are incorrect

Question 5

When the top manager empathizes with his employees, he is demonstrating that he possesses skills.

A)conceptual
B)organizing
C)negotiating
D)human
E)technical

Question 6

Which level of manager would decide how employees should be organized to allow for the best use of resources?

A)first-line managers
B)top managers
C)middle managers
D)CEO
E)all of these choices are correct

Question 7

A manager who cuts the ribbon at the opening of a new corporate headquarters in Toronto is performing which role in the organization?

A)figurehead
B)spokesperson
C)liaison
D)disseminator
E)leader

Question 8

Middle managers spend the least amount of time on:

A)Directing
B)Leading
C)Controlling
D)Planning
E)Organizing

Question 9

Henry Mintzberg grouped ________ roles into broad categories.

A)^{10, 3}
B)^{12, 4}
C)^{12, 3}
D)^{7, 3}
E)^{None of these choices are correct}

Question 10

When the president of McDonald's informs the local community about the organization's future investments in the economy, in which role is he primarily acting?

A)liaison
B)entrepreneur
C)spokesperson
D)disseminator
E)leader

Question 11

Which of the following contribute to organizational culture?

A)Stories and language
B)Socialization
C)Values of the founder
D)Ceremonies and rites
E)All of the choices are correct

Question 12

The process used to establish a structure of workplace relationships that allows organizational members to work together in order to achieve organizational goals is known as:

A)planning
B)strategizing
C)controlling
D)leading
E)organizing

Question 13

A manager who considers being to be of paramount importance may be a driving force for taking steps to ensure that all members of a unit or organization behave ethically.

A)self-controlled, restrained, and self-disciplined
B)broad-minded and open-minded
C)ambitious, hardworking, and aspiring
D)imaginative, daring, and creative
E)honest, sincere, and truthful

Question 14

Which level of manager focuses on the specific activities involved in the day-to-day production of goods and services?

A)middle managers
B)CEO
C)first-line managers
D)top managers
E)all of these choices are correct

Question 15

A top manager in a conservative organizational culture is likely to emphasize which of the following?

A)Formal top-down planning
B)Organic, flat structure
C)Encourage risk taking
D)Empowerment of lower level managers
E)Decentralized control

Question 16

Which type of managers would require the least technical skills?

A)supervisors
B)middle managers
C)top managers
D)first-line managers
E)hourly workers

Question 17

Which level of manager is responsible for the effective management of organizational resources?

A)first-line managers
B)top managers
C)CEO
D)middle managers
E)all of these choices are correct

Question 18

The process of evaluating how well an organization is achieving its goals and taking action to maintain or improve its performance when standards are not met is known as:

A)organizing
B)controlling
C)planning
D)leading
E)empowering

Question 19

Which managers utilize conceptual skills the most?

A)supervisors
B)hourly workers
C)top managers
D)middle managers
E)first-line managers

Question 20

When managers articulate a clear vision in order to energize and enable members to understand the part they play in achieving organizational goals, it is known as:

A)planning
B)controlling
C)empowering
D)organizing
E)leading

Question 21

The outcome of organizing is:

A)the creation of an organizational structure
B)controlling
C)empowerment
D)strategy
E)demonstrating

Question 22

The outcome of planning is:

A)empowerment
B)the creation of an organizational structure
C)controlling
D)demonstrating
E)strategy

Question 23

An analyst who prepares the cash forecast for the department using Microsoft Excel is exemplifying:

A)negotiating skills
B)interpersonal skills
C)human skills
D)technical skills
E)abstract skills

Question 24

Collections of people who work together and coordinate their actions to achieve goals are known as:

A)management
B)roles
C)empowerment
D)organizations
E)managers

Question 25

are the job-specific knowledge and techniques that are required to perform an organizational role.

A)Conceptual skills
B)Human skills
C)Technical skills
D)Negotiating skills
E)Organizing skills

Question 26

A manager who chooses inappropriate goals, but makes good use of resources to pursue these goals is said to have:

A)high efficiency | high effectiveness
B)high efficiency | low effectiveness
C)low efficiency | low effectiveness
D)low efficiency | high effectiveness
E)all of these choices are incorrect

Question 27

The four essential managerial functions are:

A)planning, leading, controlling, and empowering
B)planning, organizing, leading, and controlling
C)planning, organizing, demonstrating, and controlling
D)planning, empowering, organizing, and controlling
E)planning, strategizing, demonstrating, and controlling

Question 28

The five step process used to identify and select appropriate goals and courses of action is known as:

A)leading
B)organizing
C)empowering
D)planning
E)controlling

Question 29

When founders hire employees for their new ventures, they tend to be attracted to and choose employees whose personalities are similar to their own, it is known as:

A)Leadership
B)Attraction-selection-attrition (ASA)framework
C)Organizational commitment
D)Emotional intelligence
E)Organizational citizenship behaviours

Question 30

^{Management is the ________, __________, __________, and of resources} to achieve goals effectively and efficiently.

A)planning, controlling, directing, organizing
B)planning, directing, controlling, leading
C)planning, organizing, leading, controlling
D)planning, controlling, leading, directing
E)planning, directing, organizing, leading

Question 31

When the vice-president of finance compares the current financial statement to the budget, in which function is he or she engaged?

A)motivating
B)controlling
C)planning
D)organizing
E)leading

Question 32

The ability to understand, alter, lead, and control the behaviour of other individuals is known as:

A)organizing skills
B)technical skills
C)human skills
D)negotiating skills
E)conceptual skills

Question 33

Which role is the president of the company performing when she communicates the organization's vision to employees?

A)spokesperson
B)disseminator
C)liaison
D)entrepreneur
E)leader

Question 34

When the president of Walmart decided to expand into Canada, the president was acting in which type of role?

A)entrepreneur
B)negotiator
C)disturbance handler
D)spokesperson
E)liaison

Question 35

are responsible for supervising the use of resources in an organization to ensure that goals are achieved.

A)Employees
B)Managers
C)Controllers
D)Self-managed teams
E)Strategists

Question 36

Following his decision to expand into Canada, the president of Walmart delivered a speech to the Canadian Chamber of Commerce to inform Canadian business people about the organization's future intentions.The president was acting in which type of role?

A)disturbance handler
B)spokesperson
C)negotiator
D)liaison
E)entrepreneur

Question 37

The ability to analyze and diagnose a situation and to distinguish between cause and effect is known as:

A)conceptual skills
B)human skills
C)organizing skills
D)technical skills
E)negotiating skills

Question 38

First-line managers spend most of their time performing which of the managerial functions?

A)Directing
B)Controlling
C)Organizing
D)Planning
E)Leading

Question 39

In order to attract new customers, McDonald's decided to add breakfast to its menu.This was an attempt to improve the organization's:

A)objectives
B)effectiveness
C)strategy
D)efficiency
E)planning

Question 40

When the vice-president of sales establishes a formal system of task and reporting relationships within their department, in which function is he or she engaged?

A)motivating
B)controlling
C)leading
D)organizing
E)planning

Question 41

Which type of organization generates not-for-profit revenue?

A)Social enterprises
B)Traditional business
C)Non-profit or charities
D)Social purpose business and social ventures
E)All of these choices are correct

Question 42

Which of the following is not a responsibility of top managers?

A)Establish organizational goals
B)Monitor how well middle managers are using resources to achieve goals
C)Train new employees
D)Carry out the organizational vision
E)Decide how different departments should interact

Question 43

An example of a resource is:

A)skills
B)machinery
C)raw material
D)people
E)all of these choices are correct

Question 44

Discuss how organizational culture affects managerial behavior in planning, organizing, leading and controlling.

Question 45

Mintzberg described ten managerial roles that managers play within the organization.Identify these ten specific roles and give an example of each.

Question 46

Top managers spend most of their time on:

A)Planning and Leading
B)Planning and Organizing
C)Organizing and Controlling
D)Leading and Controlling
E)Leading and Organizing

Question 47

A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves is known as:

A)efficiency
B)effectiveness
C)strategy
D)organizational performance
E)planning

Question 48

Identify and describe the four essential managerial functions.

Question 49

Which level of manager has cross-departmental responsibilities?

A)department heads
B)first-line managers
C)top managers
D)middle managers
E)all of these choices are correct

Question 50

The manager decided to produce a high quality product, which ultimately made good use of the organization's resources; however, the product did not sell well.This is an example of:

A)high efficiency | high effectiveness
B)low efficiency | low effectiveness
C)high efficiency | low effectiveness
D)low efficiency | high effectiveness
E)all of these choices are incorrect

Question 51

Discuss the impact of values and attitudes on managerial behaviour.

Question 52

Identify and discuss the primary responsibilities of the three levels of management.

Question 53

A manager who chooses the right goals to pursue but does a poor job of using resources to achieve these goals is said to have:

A)high efficiency | high effectiveness
B)low efficiency | low effectiveness
C)low efficiency | high effectiveness
D)high efficiency | low effectiveness
E)all of these choices are incorrect

Question 54

A middle manager that has to stop everything to deal with a plumbing problem is acting as a(n):

A)Resource allocator
B)Liaison
C)Entrepreneur
D)Negotiator
E)Disturbance handler SHORT ANSWER.Write the word or phrase that best completes each statement or answers the question.

Question 55

A top management team is composed of all but which of the following managers?

A)CEO
B)Heads of departments
C)President
D)Supervisors
E)Vice-president(s)

Question 56

Which of the following roles does NOT fit into the broad category of "decisional"?

A)disturbance handler
B)resource allocator
C)negotiator
D)liaison
E)entrepreneur

Question 57

Discuss how managers affect organizational performance.

Question 58

According to the text, the utilization of conceptual, interpersonal, and technical skills depends on the manager's position in the hierarchy.Discuss.

Question 59

Behaviours that are not required of organizational members but that contribute to and are necessary for organizational efficiency, effectiveness, and competitive advantage are known as:

A)Norms
B)Instrumental values
C)Attitudes
D)Organizational citizenship behaviours (OCBs)
E)Job satisfaction

Question 60

Which of the following help new employees learn the values, norms, and culture of the organization?

A)Material symbols
B)Rites of passage and integration
C)Rites of enhancement
D)Stories and language
E)All of these choices are correct

Question 61

Emotions are a feeling or state of mind.

Question 62

Evaluating how well an organization is achieving its goals is known as strategizing.

Question 63

Creating an alliance with a firm that supplies the company with raw materials is an example of the liaison managerial role.

Question 64

One of the most important goals of organizations is to provide goods and services that customers value.

Question 65

Middle managers spend most of their time planning, organizing, and leading.

Question 66

The chief mechanic overseeing a crew of mechanics in the service department of a new car dealership would be classified as a middle manager.

Question 67

What sets managers apart from other people in organizations? Using examples, show how managers can utilize the resources of the organization to efficiently and effectively achieve organizational goals.

Question 68

Top managers are responsible for their own individual departments.

Question 69

Controlling involves evaluating how well the organization is achieving its goals and taking action to maintain or improve performance if standards are not being met.

Question 70

The CEO of KLR Communications Inc.holds a staff meeting to share information about a new business strategy.The CEO is acting in the role of resource allocator.

Question 71

Top managers devote most of their time to planning and organizing.

Question 72

Large organizations depend on four levels of management.

Question 73

Identify and discuss three of the "interpersonal skills" that a good manager needs to possess.For each, give a realistic business example of how a manager could use each of these three skills.

Question 74

The social economy is made up of social enterprises, social ventures, and social purpose businesses.

Question 75

Mintzberg grouped ten major roles that managers play into three broad categories-interpersonal, informational, and decisional.Discuss one of these categories in detail including the specific roles found in this category.

Question 76

The outcome of organizing is the creation of a strategy.

Question 77

The attraction-selection-attrition (ASA)framework posits that when founders hire employees for their new ventures, they tend to be attracted to and choose employees whose personalities are dissimilar to their own.

Question 78

When the vice-president approves the budget of a middle manager's department, the VP is acting as a disseminator.

Question 79

Organizational performance decreases in direct proportion to increases in effectiveness and efficiency.

Question 80

An example of high efficiency and high effectiveness is when a manager produces a high quality product that customers do not want to buy.