Deck 13: Managing Time and Stress

Question 1

A(n) ________ can be defined as a record of what activities a person is doing hour by hour throughout the day.

A) activities log
B) progress report
C) activities record
D) time log

Answer 1

D

Question 2

Bob is a newly-appointed manager who has difficulty maintaining time wisely during group meetings. Which of the following will help him do a better job?

A) Ensuring the meeting starts only after everyone has arrived
B) Making sure there is no ending time for the meeting
C) Reminding participants politely about the subject at hand if the discussion veers off course
D) Scheduling the meeting for a later date when everyone is relatively free

Answer 2

C

Question 3

Matilda records her activities, hour by hour, throughout the school day. This practice best describes a person who

A) is going to have burnout.
B) has a Type A personality.
C) maintains a time log.
D) keeps an activities log.

Answer 3

C

Question 4

In order to be an efficient supervisor, it is essential to tackle the ________ jobs first.

A) easiest
B) challenging
C) important
D) moderate

Question 5

During a meeting, when a problem cannot be solved in the allotted time, which of the following is the best practice to be undertaken by a supervisor?

A) Updating the time log
B) Scheduling a follow-up meeting
C) Creating a to-do list
D) Setting a reminder

Question 6

A supervisor answers a call while he is in a meeting. He explains to the caller that he cannot give the call the attention it deserves at that time and schedules a convenient time to call back. However, the telephone call will become the supervisor's top priority if the person calling is a(n)

A) HR personnel.
B) subordinate.
C) colleague.
D) customer.

Question 7

Identify a common time waster that plagues supervisors.

A) Learning how to say no
B) Working with fuzzy goals or too many goals
C) Updating time logs every half-hour
D) Recording all the activities that must occur at a set time

Question 8

Time management is the practice of

A) focusing on only those activities that get the best results.
B) controlling the way you use time.
C) ensuring that only the most essential things are done.
D) recording all of one's activities.

Question 9

Schedule time for thinking, not solely for doing, as creative processes require time for

A) recognition.
B) reflection.
C) listing.
D) recalling.

Question 10

Which of the following is a way in which a supervisor can manage time during a meeting?

A) By bringing along some reading material if meetings tend to start late
B) By engaging in other discussions when the formal meeting gets under way
C) By slowly drifting into the room so as not to disturb others
D) By devoting time to chatting with colleagues while waiting for latecomers

Question 11

In prioritizing activities for a to-do list, the ________ activities are those that are important but can be postponed if necessary.

A) A-level
B) B-level
C) C-level
D) D-level

Question 12

Which of the following statements accurately brings out the difference between a time log and a to-do list?

A) A time log is used for recording all levels of jobs, whereas a to-do list is used for recording only important or top-priority jobs.
B) A time log is used exclusively by employees, whereas a to-do list is used by supervisors.
C) A time log is a record that can be filled up only once a week, whereas a to-do list can be filled up at any time of the day.
D) A time log is a record of the activities one actually did, whereas a to-do list records activities that one has to do in the future.

Question 13

Identify a correct statement about time management.

A) Getting an average amount of work done is a good way to impress higher-level management.
B) Almost all the people who know how to manage time get organized in quite the same way.
C) A time log should be reviewed after it has been kept for at least one typical day.
D) A time log should be updated each half-hour during the day.

Question 14

Naina has the following activities to be done. Identify the activity that falls under the category of a C-level activity.

A) Finishing up a report before the weekend
B) Writing an agenda for the next day's team meeting
C) Planning a surprise party for her cousin's birthday the following month
D) Filling out paperwork by the end of the following week

Question 15

Which of the following activities is likely to follow immediately after you record all the activities that must occur at a set time?

A) Scheduling the most challenging and most important activities for the times of day when you are at your best
B) Finding time for your remaining A-level activities
C) Learning to use the calendar or scheduling tools built into your computer operating system
D) Scheduling time solely for doing, not for thinking alone

Question 16

Who among the following is most likely to be an efficient supervisor?

A) Diana, a supervisor at Yellow Umbrella LLC, who uses an appointment calendar to keep track of her schedule
B) Matthew, a supervisor at RMC Co., who gets all the information he needs after he starts on a project
C) Sarah, a supervisor at NeonShine Corp., who works very hard but would be hard-pressed to say what she accomplished
D) Stefan, a supervisor at Delta Works Inc., who is learning the importance of time logs

Question 17

Which of the following is considered to be the most common time waster?

A) Scheduled visitors
B) Utilizing biofeedback
C) Procrastination
D) The ability to say no

Question 18

Which of the following falls under the category of B-level activity?

A) John has a report to be finished in the next three hours.
B) Maria has a report to be done in the next five hours.
C) Sheila has to fill her personal diary.
D) Max has to fill his blog for his alumni association.

Question 19

Donald, a supervisor in a manufacturing company, has the following activities that he intends to finish by the end of the week. Which of the following activities should be categorized as an A-level activity?

A) Organizing a team outing
B) Conceptualizing ideas for the organization's newsletter
C) Writing a blog post about his recent adventure
D) Conducting a performance review of senior employees

Question 20

Gina has a meeting scheduled for an hour during which she needs to find a solution for the problem at hand. If the problem cannot be solved in the time allotted, which of the following should Gina follow to achieve her goal?

A) Schedule a follow-up meeting
B) Set a starting time but no ending time for the meeting
C) Start later than the expected starting time
D) Discourage any sort of diversion or interruption even if it requires being rude

Question 21

The body's response to coping with environmental demands such as change, frustration, uncertainty, danger, or discomfort is known as

A) natural selection.
B) stress.
C) biofeedback.
D) metabolism.

Question 22

Which is the job factor involving an organization's work design that is linked to stress?

A) Lack of control
B) Inflexibility regarding personal needs
C) Violence
D) Poor communication

Question 23

To control your use of time, you must be able to say no when appropriate to people who approach you with new tasks. Which of the following tips is most appropriate for situations where one is unable to say no?

A) Ask the person not to bother you as you are busy
B) Go according to your supervisor or colleague's timetable
C) Remind the person that he or she must learn to manage time properly
D) Put a time limit on your participation

Question 24

Perfectionism often underlies the

A) failure to delegate work.
B) job being done more efficiently in terms of a person's cost and availability.
C) inability to say no.
D) need for an effective stress-management technique.

Question 25

In the context of the most common time wasters, the attempt to do things thoroughly and precisely is termed

A) delegation.
B) procrastination.
C) perfectionism.
D) time management.

Question 26

Which of the following tips will help an individual conquer procrastination?

A) Individuals should turn off distractions such as instant-messaging programs when they need to concentrate.
B) Individuals should refrain from making specific decisions the next time they are tempted to procrastinate.
C) One thumb rule to deal with procrastination is to refrain from dividing up projects into short segments.
D) When procrastination is very tempting, individuals should focus on the long term.

Question 27

Identify a true statement about controlling time wasters.

A) A supervisor cannot ask to be taken off the distribution list when he or she receives an internal company report even if it provides little useful information.
B) Although high standards can inspire high performance, perfectionism can make people afraid to try at all.
C) The inability to say no and perfectionism are time savers that allow supervisors to fully use their time.
D) If your own supervisor asks you to take on an urgent new task, the best way out is to politely refuse since it would clash with your other priorities.

Question 28

Which of the following is a cause of stress due to management issues in a job?

A) Vague directions
B) Shift work
C) Poor social environment
D) Noise

Question 29

Which of the following is the attitude that stands in the way of appropriate delegating?

A) Employees believing they can do a job more efficiently in terms of cost and availability
B) Supervisors believing that they have taken on too much work
C) Supervisors believing only they can really do the job right
D) Employees identifying activities that they have been trained to handle

Question 30

Identify the factor involving an organization's work design that can contribute to work-related stress.

A) Poor social environment
B) Poor communication
C) Lack of support from supervisor
D) Hectic pace

Question 31

Which of the following is a cause of stress linked to the workplace involving the organization's work design?

A) Poor social environment
B) Discrimination
C) Lack of support from supervisor
D) Long work hours

Question 32

If a supervisor is interrupted by an employee with a problem and the supervisor views the employee's problem as not urgent, then he or she should

A) call a departmental meeting to find out what the problem is.
B) schedule a meeting with the employee at a later time.
C) listen attentively to the employee anyway.
D) avoid that employee.

Question 33

Which of the following can be best described as a time waster because it leads people to spend their time on low-priority activities while they avoid the higher priorities?

A) Procrastination
B) Burnout
C) Perfectionism
D) Biofeedback

Question 34

Which of the following is a common reason why supervisors resist delegating work?

A) They cannot set aside some time to list and review all their tasks.
B) They believe only they can really do the job right.
C) They find that all the activities and associated paperwork are always necessary.
D) They cannot identify any activity that their employees can be trained to handle.

Question 35

The process of putting off what needs to be done is termed

A) procrastination.
B) laziness.
C) prejudice.
D) indifference.

Question 36

Which of the following is the best way to control time wasters?

A) The best cure for procrastination is to force yourself to jump in.
B) A to-do list should be filled up every hour of the day and week.
C) The best way to manage paperwork is to look into each item at least thrice.
D) Since employees are a part of organizations, their visits cannot be categorized as unscheduled.

Question 37

Which of the following is a cause of stress due to management issues in a job?

A) Poor communication
B) Infrequent rest breaks
C) Poor ergonomics
D) Meaningless tasks

Question 38

An efficient way to respond to a memo is to

A) handle each item in the memo only once.
B) take it home since interruptions will not occur there.
C) ignore it until it actually needs to be answered.
D) write a brief response across the top and return it to the sender.

Question 39

Stuart had an open door policy for his employees and their problems. However, he was also aware of how this policy could be abused to waste time. Therefore, when one of his employees came to him to discuss her recent European vacation, Stuart should have responded by

A) listening attentively.
B) calling a departmental meeting to hear about the topic.
C) saying that they could have lunch together so that they could talk about it.
D) asking her to write about it and submit it to the company's weekly newsletter.

Question 40

Pick from the following the factor involving an organization's management that can contribute to work-related stress.

A) Noise
B) Rapid, unexpected changes
C) Verbal abuse
D) Infrequent rest breaks

Question 41

Which of the following is a cause of stress linked to the workplace involving the organization's management?

A) Crowding
B) Heavy workload
C) Meaningless tasks
D) Job insecurity

Question 42

Feeling unable to relax or stop working is a behavior pattern typically associated with Type ________ personality.

A) X
B) Y
C) A
D) B

Question 43

Which of the following is a cause of stress due to work environment issues in a job?

A) Lack of employee empowerment
B) Shift work
C) Crowding
D) Discrimination

Question 44

________ stressors can be best defined as stressors that are viewed by individuals as opportunities to grow and develop.

A) Adrenaline
B) Hindrance
C) Adventure
D) Challenge

Question 45

Femi, a 20-year-old, has the habit of moving, walking, and eating rapidly. Her parents admire her because they see her as thriving on her approach to life. With which type of personality is Femi's behavior patterns most closely associated?

A) Type X personality
B) Type Y personality
C) Type A personality
D) Type B personality

Question 46

Which of the following statements is true about hindrance stressors?

A) They place employees in new environments where they are stretched and challenged to succeed.
B) They are stressors that are viewed by individuals as opportunities to grow and develop.
C) They drain personal resources from employees that hinder their productivity.
D) They rarely arise from nonwork sources.

Question 47

Employees tend to perform best when they are experiencing a ________ degree of stress.

A) negligible
B) low
C) moderate
D) high

Question 48

Identify the fact about consequence of stress.

A) Jobs billed as exciting are those that are likely to be least stressful.
B) A critical manager is a source of positive stress.
C) Sources of stress may make employees prone to accidents.
D) Job performance is best when the amount of stress is low.

Question 49

Identify the factor involving an organization's management that can contribute to work-related stress.

A) Noise
B) Discrimination
C) Verbal abuse
D) Infrequent rest breaks

Question 50

Taking a relaxed but active approach to life is a behavior pattern typically associated with Type ________ personality.

A) X
B) Y
C) A
D) B

Question 51

Trying to get more and more done in less and less time is a behavioral pattern associated with ________ personalities.

A) Type A
B) Type B
C) Type C
D) Type D

Question 52

Which personality type tries to get more and more done in less and less time?

A) Type B personality
B) Type A personality
C) Type Y personality
D) Type X personality

Question 53

Which of the following is a characteristic of stress?

A) Stress always has a negative influence on an employee's productivity.
B) Hindrance stressors may arise from nonwork sources.
C) Excessive workload and organizational politics are challenge stressors.
D) Weight-training and running act like hindrance stressors.

Question 54

Personality traits that describe someone who has varied interests are known as a

A) Type X personality.
B) Type Y personality.
C) Type B personality.
D) Type A personality.

Question 55

Which of the following stress-causing factors is related to an organization's work environment?

A) Meaningless tasks
B) Noise
C) Long work hours
D) Vague or conflicting expectations

Question 56

People with Type ________ personality feel impatient with people who move slower than them.

A) A
B) B
C) X
D) Y

Question 57

In the context of the consequences of stress, which of the following is a possible sign of excess stress?

A) Increasing use of sick days
B) Taking decisions easily
C) Showing indifference toward criticism
D) Assertive behavior

Question 58

Feeling impatient when others talk about something that is not of interest to you is a behavior pattern typically associated with Type ________ personality.

A) X
B) Y
C) A
D) B

Question 59

Which is the job factor involving an organization's work environment that is linked to stress?

A) Vague or conflicting expectations
B) Heavy workload
C) Verbal abuse
D) Infrequent rest breaks

Question 60

Which of the following is a cause of stress linked to the workplace involving the organization's work environment?

A) Job insecurity
B) Vague or conflicting expectations
C) Poor ergonomics
D) Hectic pace

Question 61

A basic approach that supervisors should take to reduce stress in the workplace is to

A) restrict frequent breaks.
B) give employees total control over decisions and work processes.
C) make fixed policies and procedures.
D) have zero tolerance of harassment and discrimination.

Question 62

Which of the following basic approaches will help supervisors minimize organizational stressors?

A) Using rapid, unexpected changes to drive new policies
B) Checking up on every detail of an employee's work
C) Providing information to employees on a need-to-know basis
D) Offering employees more opportunities to interact with co-workers

Question 63

Which of the following refers to an organizational activity designed to help employees adopt healthy practices?

A) Personal therapy
B) Time management
C) Biofeedback
D) Wellness programs

Question 64

Which of the following signifies that an employee has entered the first stage of burnout?

A) The employee feels emotionally exhausted.
B) The employee's perceptions of others become calloused.
C) The employee wants to unwind and feels like going for a vacation.
D) The employee loses motivation to work for the organization.

Question 65

In order to reduce stress in the workplace, which is a basic approach that supervisors should take?

A) Control over pace of work
B) Rigid work schedules
C) Unpredictable schedules
D) Minimal interaction with co-workers

Question 66

The inability to function effectively as a result of ongoing stress is called

A) alienation.
B) panic attack.
C) burnout.
D) boredom.

Question 67

How should supervisors minimize organizational stressors?

A) By letting employees participate in decision making
B) By showing too much concern for employees' well-being
C) By checking up on every detail of an employee's work
D) By intimating the fight-or-flight syndrome in employees

Question 68

Sharon is under a lot of work stress, which has started to affect her work performance. She also feels that she is incapable of getting her job done satisfactorily. Sharon is dealing with

A) procrastination.
B) biofeedback.
C) burnout.
D) perfectionism.

Question 69

Which of the following is the second stage of burnout?

A) The employee typically cannot make decisions.
B) The employee's perceptions of others become calloused.
C) The employee criticizes himself or herself excessively for mistakes made.
D) The employee views his or her effectiveness adequately.

Question 70

________ stressors are best defined as stressors that impede an individual's ability to perform.

A) Adrenaline
B) Inhibition
C) Hindrance
D) Challenge

Question 71

Identify the final stage of burnout.

A) The employee engages in tardiness at work.
B) The employee turns to alcohol or drug abuse.
C) The employee criticizes his or her supervisor and colleagues.
D) The employee views his or her effectiveness negatively.

Question 72

Cathy, a counsellor, is known to her friends as someone who is driven by objective values in life. She has sound reasoning abilities. She offers practical solutions to her patients using her analytical skills. In the context of the Myers-Briggs Type Indicator, Cathy is most likely a(n) ________.

A) introvert
B) thinker
C) perceiver
D) feeler

Question 73

Changing the statement "I'll never get the hang of this job" to "This job is difficult, but I'll learn how to do it better" is an example of

A) procrastination.
B) biofeedback.
C) a positive attitude.
D) perfectionism.

Question 74

Which of the following is a basic approach that supervisors should take to reduce stress in the workplace?

A) Praising employees for average performance
B) Using criticism and put-downs to improve productivity
C) Providing information on a need-to-know basis
D) Giving employees opportunities for advancement

Question 75

According to the Myers-Briggs Type Indicator, a person who is literal, practical, hands-on, and prefers facts and details is a

A) thinker.
B) sensor.
C) judger.
D) feeler.

Question 76

________ often involves discussing and processing current life stressors in a confidential manner.

A) Biofeedback
B) Meditation
C) Psychotherapy
D) Procrastination

Question 77

In its general form, ________ is a practice of focusing your thoughts on something other than day-to-day concerns.

A) biofeedback
B) meditation
C) procrastination
D) burnout

Question 78

Richa, a supervisor at Unicorn TechSolutions Corp., sets aside a few hours every day for focusing on a symbol. This daily routine helps her relax and unwind from work-related stress. Which of the following best refers to Richa's daily routine?

A) Biofeedback
B) Burnout
C) Procrastination
D) Meditation

Question 79

Developing an awareness of bodily functions in order to control them is called

A) biofeedback.
B) stress management.
C) time management.
D) burnout.

Question 80

Paul's friends consider him to be a very affectionate and easygoing person. He is frank and does not mind voicing his opinion. He likes the company of his friends and feels energized when he is around them. In the context of the Myers-Briggs Type Indicator, Paul is most likely a(n) ________.

A) perceiver
B) intuitive
C) extrovert
D) judger