Question 1

During a meeting to resolve staffing issues and tardiness on a unit, the manager invites the staff to each take a turn speaking and asks that everyone listen respectfully and avoid making personal or professional disparaging remarks about one another.Which step in the negotiation process does this best describe?

A)Set ground rules.
B)Clarify the problem.
C)Perform an opening move.
D)Continue the negotiation.

Set ground rules.

Accepted Answer

The manager is setting ground rules for the meeting by asking everyone to listen respectfully and avoid making personal or professional disparaging remarks. This is an important step in creating a productive and respectful negotiation environment.

Question 2

Which of the following is a practice issue addressed in the contract during collective bargaining?&#10;A)Promotions&#10;B)Holidays&#10;C)Overtime&#10;D)Adequate staffing

Accepted Answer

Adequate staffing

Question 3

In order to best understand the scope of the situation, which of the following questions should be asked?&#10;A)What caused the problem?&#10;B)Who is involved in the problem?&#10;C)What solutions have been recommended?&#10;D)What problems am I likely to encounter?

Accepted Answer

What problems am I likely to encounter?

Question 4

Which of the following is an example of a relationship conflict?&#10;A)A registered nurse (RN) who reports to the nurse manager that another staff member has refused an assignment&#10;B)A discussion of how current policies restrict implementing evidence-based practice&#10;C)A disagreement about continuity of care for high acuity patients&#10;D)An issue with tardiness that is being handled through the creation of new policies

Accepted Answer

Relationship conflict arises from interpersonal tensions among individuals that are not necessarily related to the task at hand. In choice A, the conflict stems from personal disagreement or tension between staff members, which is a hallmark of relationship conflict.

Question 5

Which of the following is a cause of work intensification?&#10;A)Inequities in care delivery&#10;B)Physicians disregarding input from other team members&#10;C)Behaviors intended to exert power over others&#10;D)Emphasis on cost reduction

Accepted Answer

Emphasis on cost reduction often leads to work intensification as employers try to squeeze more productivity out of employees while minimizing labor costs. This can result in longer work hours, increased workload, and decreased job security, all of which contribute to work intensification.

Question 6

Which of the following correctly describes a step in the problem-solving process?&#10;A)Assessment requires patience to determine if a solution may be workable.&#10;B)Evaluation requires reviewing the issue after implementation of the selected recommendation to determine if the problem has been fully resolved.&#10;C)Implementation requires taking the time to fully define the problem.&#10;D)Evaluation requires the team to discuss each recommendation and arrive at the best option.

Accepted Answer

Evaluation is the step after implementation where the team reviews the issue to determine if it has been fully resolved. Option A describes the process of Assessment, not a specific step. Option C describes the process of Problem Definition, which is a separate step in the problem-solving process. Option D is not accurate as Evaluation does not involve discussing recommendations, it involves reviewing the effectiveness of the solution implemented.

Question 7

Which of the following is a reason why it can be difficult to get to the bottom of an issue?&#10;A)Issues are emotionally charged.&#10;B)Listening carefully will make what other people are saying clear.&#10;C)Sometimes the parties involved are uncertain about what the problem really is.&#10;D)A clearly defined scope of practice may be missing.

Accepted Answer

The answer of Which of the following is a reason...

Question 8

Which of the following is true regarding conflict resolution?&#10;A)The purpose of conflict resolution is to improve team efficiency.&#10;B)Compromise is the intent of conflict resolution.&#10;C)If one side wins, the other side loses.&#10;D)When a full-blown conflict occurs, problem-solving is necessary.

Accepted Answer

Conflict resolution aims to improve team efficiency by resolving conflicts between team members. Compromise is one of the methods used in conflict resolution, but it's not the primary intent. Conflict resolution should aim for win-win solutions, where both sides achieve a satisfactory outcome. Problem-solving is necessary when there is a conflict, but it's not only necessary during full-blown conflicts.

Question 9

Which of the following is a positive side to conflict?&#10;A)Identifying roadblocks to progress&#10;B)Alleviation of stress symptoms&#10;C)Recognition of the differences in individuals&#10;D)Development of constructive methods of communication

Accepted Answer

Conflict can lead to the development of constructive methods of communication, such as active listening and compromise, as a means of resolving differences and improving relationships. This helps in effectively managing future conflicts and promotes better understanding and productivity among individuals. Option A and C are also positive sides but not as constructive and long-term as D. Option B is incorrect as conflict typically increases stress symptoms rather than alleviate them.

Question 10

Which of the following is the best description of formal negotiation?&#10;A)An RN explains to the unit manager why a raise is deserved.&#10;B)A unit manager justifies a request for more equipment to the chief nursing officer.&#10;C)A charge RN makes assignments for the staff.&#10;D)A group of RNs work together for collective bargaining.

Accepted Answer

Formal negotiation typically involves a group working together to bargain for something, such as improved working conditions or higher salaries. Collective bargaining is a formal negotiation process often used by unions to negotiate with management on behalf of the employees. The other choices describe informal communication or decision-making processes within a unit or between individuals.

Question 11

An RN is caring for a 93-year-old patient who has a living will, but whose children have decided their parent should be a full code.The patient has coded twice.The other staff members do not seem to have any issues with the situation, but the RN feels distressed.Which of the following best describes this source of conflict?

A)Scarcity, safety, and security
B)Competition between groups
C)Ethical conflict
D)Cultural differences

Accepted Answer

The answer of An RN is caring for a 93-year-old...

Question 12

Which of the following is a good recommendation to assist a team to generate possible solutions?&#10;A)Discuss solutions that have worked in the past.&#10;B)Brainstorm individually and then discuss possible solutions.&#10;C)Generate new ideas and then define the problem.&#10;D)Ensure individual solutions take priority.

Accepted Answer

The answer of Which of the following is a good...

Question 13

Which of the following most accurately describes bullying?&#10;A)Bullying involves an individual becoming overly demanding over another.&#10;B)Bullying involves an individual trying to exert power over another.&#10;C)Bullying only occurs laterally.&#10;D)Bullies often have multiple targets.

Accepted Answer

The answer of Which of the following most accurately describes...

Question 14

The unit manager is negotiating a conflict between the staff RNs and nursing assistants.The manager talked to everyone involved and created a list of the main issues.Which step in the negotiation process does this best describe?

A)Manage the emotions.
B)Set ground rules.
C)Clarify the problem.
D)Perform an opening move.

Accepted Answer

The answer of The unit manager is negotiating a conflict...

Question 15

Which of the following is a management issue usually covered by the contract with collective bargaining?&#10;A)Grievance processes&#10;B)Sick leave&#10;C)Length of the workday&#10;D)Standards of care

Accepted Answer

The answer of Which of the following is a management...

Deck 8: Resolving Problems and Conflicts