Deck 1: Management

Question 1

Upper-level managers may actually spend more time dealing with people than lower-level managers.

Answer 1

True

Question 2

The sales manager is in charge of monitoring the expense accounts of her sales force. In this decisional role, she acts as a(n):

A) resource allocator
B) entrepreneur
C) disturbance handler
D) monitor
E) disseminator

Answer 2

A

Question 3

The four classical functions of management are (1) making things happen, (2) meeting the competition, (3) organizing people, projects, and processes, and (4) leading.

Answer 3

False

Question 4

Which skills increase in their importance to success as managers rise through the managerial ranks?

A) human skills and decisional skills
B) informational skills and the motivation to manage
C) conceptual skills and the motivation to manage
D) conceptual skills, technical skills, and human skills
E) human skills and informational skills

Question 5

Managers are responsible for doing the basic work in the company.

Question 6

First-line managers are the only managers who do not supervise other managers.

Question 7

Which type of skills tends to be most important to the success of lower-level managers?

A) decisional skills
B) human skills
C) conceptual skills
D) motivation to manage
E) technical skills

Question 8

Which skills increase in their importance to success as managers rise through the managerial ranks?

A) human skills and decisional skills
B) informational skills and the motivation to manage
C) conceptual skills and the motivation to manage
D) conceptual skills, technical skills, and human skills
E) human skills and informational skills

Question 9

Companies look for a total of four sets of skills in individuals to identify potential managers. These desired skills are technical skills, human skills, conceptual skills, and motivation to manage.

Question 10

A manager who gets work done with a minimum of effort is increasing the of the organization

A) efficiency
B) effectiveness
C) functionality
D) synergy
E) productivity

Question 11

According to Mintzberg, which of the following lists the three major roles managers fulfill while performing their jobs?

A) interpersonal roles, informational roles, and decisional roles
B) informational roles, ethical roles, and action roles
C) corporate roles, coordination roles, and informational roles
D) decisional roles, informational roles, and organizational roles
E) interpersonal roles, intrapersonal roles, and departmental roles

Question 12

_{8. Typical responsibilities for include setting objectives consistent with organizational goals and then}
Planning and implementing the subunit strategies for achieving these goals.

A) top managers
B) shift supervisors
C) first-line managers
D) team leaders
E) middle managers

Question 13

Companies look for a total of four sets of skills in individuals to identify potential managers. These desired skills are technical skills, human skills, conceptual skills, and motivation to manage.

Question 14

A manager engaged in the management function of and taking corrective action when needed.

A) planning
B) organizing
C) leading
D) controlling _{e. motivating}
Is accomplishing tasks that help fulfill organizational
Is monitoring progress toward goal achievement

Question 15

A manager striving to improve organizational objectives.

A) efficiency
B) effectiveness
C) functionality
D) synergy
E) productivity

Question 16

A manager engaged in the management function of and taking corrective action when needed.

A) planning
B) organizing
C) leading
D) controlling
E) motivating

Question 17

Managers who train and supervise the performance of nonmanagerial employees, and who are directly responsible for producing the company's products or services, are categorized as:

A) general managers
B) middle managers
C) first-line managers
D) team leaders
E) top managers

Question 18

Managers who train and supervise the performance of nonmanagerial employees, and who are directly responsible for producing the company's products or services, are categorized as:

A) general managers
B) middle managers
C) first-line managers
D) team leaders
E) top managers

Question 19

Top managers are responsible for creating a context for change in the organization.

Question 20

The four classical functions of management are (1) making things happen, (2) meeting the competition, (3) organizing people, projects, and processes, and (4) leading.

Question 21

_{9. An accountant with has the ability to create a budget, compare the budget to the actual income}
Statement, and determine unnecessary expenses.

A) technical skill
B) human skill
C) conceptual skill
D) motivational skill
E) interpersonal skill

Question 22

In the entrepreneur role, managers adapt themselves, their subordinates, and their units to incremental change.

Question 23

Typical titles used for top managers are general manager, plant manager, regional manager, and divisional manager.

Question 24

While good management is basic to starting and growing a business, once some measures of success has been achieved, good management becomes less important.

Question 25

Companies that plan have larger profits and faster growth than companies that don't.

Question 26

Team leaders are responsible for managing both internal team relationships and external relationships with other teams, departments, and divisions in a company.

Question 27

There are four decisional roles. They are entrepreneur, disturbance handler, resource allocator, and spokesperson.

Question 28

The three interpersonal roles are monitor, disseminator, and spokesperson.

Question 29

Middle managers are typically responsible for coordinating and linking groups, departments, and divisions within a company.

Question 30

The job of team leader would NOT be considered a management position.

Question 31

Top managers are the managers responsible for facilitating team activities toward goal accomplishment.

Question 32

_{10. A(n) is a manager who was successful early in their careers, but were knocked off the fast track by}
The time they reached the middle to upper levels of management.

A) overachiever
B) derailer
C) first-line manager
D) arriver
E) motivator

Question 33

While strong interpersonal conflict management skills are important for first-line managers, it is not a very important skill for team leaders.

Question 34

Companies look for a total of four sets of skills in individuals to identify potential managers. These desired skills are technical skills, human skills, conceptual skills, and motivation to manage.

Question 35

After six months as a manager, new managers typically believe their job is:

A) to provide negative reinforcement
B) to exercise formal authority
C) to maintain control and avoid delegation
D) people development
E) to solve problems for subordinates

Question 36

Middle managers engage in plans and actions that typically produce results within a short time period.

Question 37

Top managers are responsible for creating a climate for change in an organization.

Question 38

First-line managers are the only managers who do not supervise other managers.

Question 39

Managers are responsible for doing the basic work in the company.

Question 40

First-line managers are responsible for setting objectives consistent with organizational goals and planning and implementing strategies for achieving these objectives.

Question 41

Technical skill refers to the ability to see the organization as a whole, how the different parts affect each other, and how the company fits into or is affected by its environment.

Question 42

After the makers of Wonder Bread declared bankruptcy, their objectives were to increase revenues by at least 5 percent and reduce net losses by at least 80 percent. Which management function is used to set these goals and help the company meet them?

A) planning
B) organizing
C) controlling
D) motivating
E) leading

Question 43

A U.S. Marine drill instructor motivating new recruits to challenge themselves is engaged in which management function?

A) planning
B) organizing
C) controlling
D) motivating
E) leading

Question 44

Conceptual skills are most important for lower-level managers to possess.

Question 45

A management study discovered that companies that invest in their people will create long-term competitive advantages difficult for other companies to duplicate.

Question 46

Nestlé was unsuccessful in early attempts to sell its chocolate in India. It discovered its chocolate bars were not suitable for the Indian markets because the candy had to sit in direct sunlight without benefit of air conditioning and became messy. Nestlé adopted an innovation strategy and developed Chocostick, a liquid chocolate, which is very popular. Solving this problem involved what management function?

A) planning
B) meeting the competition
C) making things happen
D) organizing people, processes, and projects
E) leading

Question 47

Coca-Cola and PepsiCo spent a total of $75 million to launch two sodas, banking on the low-carb trend. Carb- conscious consumers rejected the drinks en masse. The new brands grabbed a combined market share of less than 1 percent. Given that the objective of both soft drink manufacturers was to increase their market share, the introductions failed to achieve:

A) synergy
B) empathy
C) efficiency
D) autonomy
E) reciprocity

Question 48

A manager engaged in the management function of achieving them.

A) planning
B) organizing
C) leading
D) human resources management _{e. controlling}
Is determining organizational goals and the means for

Question 49

The number one mistake made by managers who were derailed from their fast track up the managerial ranks was that they didn't develop or possess the necessary technical skills.

Question 50

When Ruth was hired to be the second-in-command at Graham Mailing Services, she was told that her job was to deal with the employees to make sure they got the mailing done to the customers' specifications. She was not instructed on how to run machines or in any other technical area because her position was a job in:

A) marketing
B) relationship control
C) management
D) customer service
E) strategizing

Question 51

A manager striving to improve organizational _______________ is accomplishing tasks that help achieve organizational objectives.

A) efficiency
B) effectiveness
C) functionality
D) synergy
E) productivity

Question 52

To achieve its goal of increased market share, Krispy Kreme launched a program in Palm Beach County, Florida, that awards grade-school students a free doughnut for every A on their report cards. Which management function was used to create this program?

A) controlling
B) leading
C) focusing
D) planning
E) organizing

Question 53

One of the primary reasons for the slow response to help the victims of Hurricane Katrina was an antiquated government system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to a lack of:

A) apathy
B) efficiency
C) instrumentality
D) effectiveness
E) the absence of entropy

Question 54

Southern Living magazine was forced to pull an issue off newsstands and mail warnings to 2.5 million subscribers after it became clear that a recipe for dinner rolls described as "little pillows from heaven" was considered controversial. The management function of was used when the warnings were mailed to subscribers.

A) planning
B) organizing
C) controlling
D) motivating
E) leading

Question 55

A manager engaged in the management function of taking corrective action when needed.

A) planning
B) organizing
C) leading
D) controlling _{e. motivating}
Is monitoring progress toward goal achievement and

Question 56

Upper-level managers may actually spend more time dealing with people than lower-level managers.

Question 57

is the accomplishment of tasks that help fulfill organizational objectives.

A) Benchmarking
B) Optimizing
C) Satisficing
D) Efficiency
E) Effectiveness

Question 58

is defined as getting work done through others.

A) Management
B) Planning
C) Organizing
D) Strategizing
E) Controlling

Question 59

The motivation to manage tends to be higher among managers at higher levels in the organization than it is among managers at lower levels in the organization.

Question 60

A business school administrator who is determining what classes will be offered in which rooms and who will teach each specific class is involved in which classical management function?

A) making things happen
B) organizing
C) controlling
D) motivating
E) leading

Question 61

_{42. Eastman Kodak owns a company that manufactures dental radiation equipment. The company, which is run as an} independent unit, has experienced excessive financial losses the last three years. The be expected to develop the long-term plans needed to make the company profitable.

A) supervising manager
B) top manager
C) first-line manager
D) middle-level manager
E) department manager for the company would

Question 62

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. "It was a good mix of fun and learning," said Robin Coffey, marketing manager. Coffey is an example of a:

A) supervising manager
B) top manager
C) first-line manager
D) middle manager
E) department manager

Question 63

Jane is in charge of her Rotary Club's annual fund­raising auction. She will decide who will ask local businesses for prizes, she will determine the site of the event, she will decide who will sell tickets to customers, and who will work the night of the auction. She is engaged in the management function of:

A) Planning
B) Controlling
C) Leading
D) resource allocation
E) Organizing

Question 64

_{50. Typical responsibilities for include setting objectives consistent with organizational goals and then planning and}
Implementing the subunit strategies for achieving these goals.

A) top managers
B) shift supervisors
C) first-line managers
D) team leaders
E) middle managers

Question 65

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward performing employees and bolster morale during a sales- flattening economic downturn. Radeback is an example of a:

A) supervising manager
B) top manager
C) first-line manager
D) middle manager
E) business line manager

Question 66

are responsible for creating a positive organizational culture through language and action.

A) Top managers
B) Middle managers
C) Team leaders
D) Supervisors
E) Group facilitators

Question 67

First-line managers will most likely have to:

A) monitor the performance of corporate investments
B) encourage, monitor, and reward the performances of their employees
C) determine how to deal with long-term environmental changes
D) periodically monitor the company's organizational culture
E) do none of these

Question 68

As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward high performing employees and bolster morale during a sales- flattening economic downturn. Radeback had to engage in which management function?

A) Planning
B) Organizing
C) Leading
D) Controlling
E) Evaluating

Question 69

A top manager for a management consulting firm would:

A) establish a positive organizational culture that encourages employees to be passionate about their clients
B) make sure employees are attired according to the company dress code
C) evaluate the performance of individual consultants
D) monitor expense statements turned in by consultants
E) coordinate activities within and between consultants working in the field and support staff in the office

Question 70

_{43. Coca-Cola and PepsiCo spent a total of $75 million to launch mid-calorie sodas. The new brands grabbed a} combined market share of less than 1 percent. Coke's and PepsiCo's
That the product should be deleted from each of their product lines.

A) middle-level management
B) first-line management
C) team leaders
D) product supervisors _{e. top management}
Would be responsible for determining

Question 71

Hormel Foods had to recall 104,000 pounds of Stagg canned chili-labeled "hearty beef with a kick of green chilies"-after the kick turned out to come from the ground­up parts of a plastic handheld calculator. The recall was the application of which management function?

A) controlling
B) leading
C) motivating
D) planning
E) organizing

Question 72

Middle managers typically:

A) plan and allocate resources
B) coordinate and link groups and departments
C) implement changes and strategies generated by top managers
D) monitor the activities of first-line managers who report to them
E) do all of these

Question 73

Managers who train and supervise the performance of nonmanagerial employees and who are directly responsible for producing the company's products or services are categorized as:

A) general managers
B) middle managers
C) first-line managers
D) team leaders
E) top managers

Question 74

The chairs of the accounting, marketing, and communications departments at a typical university are assuming the roles of because they supervise nonmanagerial employees.

A) supervising managers
B) top managers
C) first-line managers
D) middle-level managers
E) department managers

Question 75

Typical responsibilities for company.

A) top managers
B) middle managers
C) vice presidents
D) team leaders _{e. first-line managers}
Include coordinating and linking groups, departments, and divisions within a

Question 76

Mike Walker supervises operations on the chassis assembly line for a large vehicle manufacturer. Most of his time is spent in quality control maintenance, scheduling workers, and training new employees. Walker would be categorized as a:

A) first-line manager
B) middle manager
C) top manager
D) team leader
E) group facilitator

Question 77

It is the responsibility of eighteen months.

A) top managers
B) middle managers
C) first-line managers
D) group facilitators _{e. team leaders}
To develop intermediate plans, or plans designed to produce results within six to

Question 78

Which of the following typically is NOT performed by top managers?

A) setting objectives consistent with organizational goals or planning and implementing subunit strategies for achieving these objectives
B) developing in employees the attitudes of commitment to and ownership of the company's performance
C) creating a positive organizational culture through language and action
D) monitoring the business environment
E) creating a context for change

Question 79

A first-line manager for a large electric generator manufacturer would:

A) monitor how its customers feel about electric-powered engines
B) determine if the company needed to increase its production by adding another shift
C) monitor and manage the performance of the company's international subsidiaries
D) manage the performance of employees who actually build the generators
E) do all of these

Question 80

Robert Rothschild Farm boosted morale and showed its gratitude to its 75 employees at its retail store by hosting its first employee appreciation week. It used the management function of to boost morale.

A) Leading
B) Commanding
C) Organizing
D) Controlling
E) resource allocation