Deck 11: Creating and Sustaining Hig

Question 1

A benefit of self-service is that employees can help themselves to information they need when they need it,instead of contacting an HR staff person.

Answer 1

True

Question 2

According to research,organizations that introduce integrated high-performance work practices usually experience increases in productivity and long-term financial performance.

Answer 2

True

Question 3

It is estimated that the majority of mergers and acquisitions actually reduce shareholder value.

Answer 3

True

Question 4

One of the most popular ways to empower employees is to design work so that it can be performed on an individual basis.

Question 5

Job satisfaction is always based on an objective and complete measurement of the situation.

Question 6

Research has found that employee participation in decisions about pay policies is linked to greater satisfaction with the pay and the job.

Question 7

Corporate social responsibility is focused on concerns that improve society resulting in reduced profitability and economic returns.

Question 8

An expert system is designed to recommend the same actions that a human expert would in a similar situation.

Question 9

An official written warning is the usual first step in progressive discipline.

Question 10

Turnover initiated by an employer is called voluntary turnover.

Question 11

HR How-To))"At work,do you have the opportunity to do what you do best every day?" is a question in a popular employee satisfaction survey.

Question 12

The audit approach to evaluating HR effectiveness focuses on reviewing the various outcomes of the HR functions.

Question 13

A learning culture creates the conditions in which managers encourage flexibility and experimentation.

Question 14

An exit interview is a meeting with an employee to explore his or her thoughts and feelings about the job and to uncover issues in the effort to prevent that employee from becoming disgruntled.

Question 15

High-performance organizations need selection methods that concentrate on identifying technical skills like abilities to perform accounting and engineering tasks.

Question 16

The usual way to measure satisfaction or engagement is with a survey.

Question 17

Research suggests that it is more effective to improve HRM practices as a whole than to focus on one or two isolated practices,such as the organization's pay structure or selection system.

Question 18

Companies with high levels of employee engagement had only slightly higher total shareholder return than those companies with low levels of engagement.

Question 19

While high-performance work systems my reduce employee turnover and increase customer satisfaction,they have little impact on outcomes such as efficiency and productivity.

Question 20

Employee engagement refers to giving employees responsibility and authority to make decisions.

Question 21

All of the following costs are associated with involuntary turnover,EXCEPT:

A)recruiting,selecting,and training replacements.
B)lost productivity.
C)lawsuits.
D)workplace violence.
E)higher profits.

Question 22

Some organizations are moving beyond concern with job satisfaction and are attempting to cultivate ____________ where employees are satisfied,committed to,and prepared to support what is important to the organization.

A)employee retention
B)employee engagement
C)employee equity
D)superior results
E)managerial engagement

Question 23

A manufacturer using the integrated processes of flexible manufacturing technology and just-in-time inventory control in combination with highly trained employees is an example of:

A)traditional management practices.
B)effective job design.
C)a high-performance work system.
D)a learning organization.
E)employee empowerment.

Question 24

A meeting of a departing employee with the employee's supervisor and/or human resource specialist to discuss the employee's reasons for leaving is called a(n):

A)stay interview.
B)survey.
C)exit interview.
D)retention bonus.
E)none of the abovE.

Question 25

Creating a formal discipline process is a primary responsibility of:

A)the human resource department.
B)supervisors and line managers.
C)employees (unions).
D)the government.
E)all of the abovE.

Question 26

Key features of a learning organization include all but one of the following.Name the exception.

A)Knowledge is shared
B)Standardization is widespread
C)Employees are valued
D)Critical systemic thinking is widespread
E)Engages in continuous learning

Question 27

What is the usual first step in a progressive discipline system?

A)Termination
B)Temporary suspension
C)Official written warning
D)Verbal warning
E)Threat of a temporary suspension

Question 28

An organization that supports lifelong learning by enabling all employees to acquire and share knowledge is known as a(n):

A)e-learning organization.
B)adaptive organization.
C)learning organization.
D)next-generation organization.
E)knowledge organization.

Question 29

What can organizations do to increase job satisfaction?

A)Design complex,meaningful jobs
B)Help employees pursue goals
C)Set satisfactory pay levels
D)Hire employees predisposed to being satisfied
E)All of the choices are correct

Question 30

____________ tries to help dismissed employees manage the transition from one job to another.

A)Interactional justice
B)Progressive counselling
C)Employment counselling
D)Outplacement counselling
E)Alternative counselling

Question 31

Corporate social responsibility (CSR)incorporates which of the following concerns into an organization's values,culture,decision making,strategy,and operations in a way that creates wealth and improves society?

A)Social concerns
B)Environmental concerns
C)Economic concerns
D)All of the above choices are correct
E)"a" and "b" only

Question 32

In high-performance work systems,task design:

A)makes jobs narrow in scope and responsibility.
B)makes jobs high in task significance but low in autonomy.
C)makes jobs efficient.
D)encourages high quality results.
E)both "c" and "d."

Question 33

Engagement has both a(n)___________ and a(n)____________ component and is evidenced through employee behaviours.

A)positive;negative
B)emotional;cognitive
C)engaging;disengaged
D)individual;team
E)appropriate;inappropriate

Question 34

People's perception of __________ justice will be enhanced when the following are used: consistent procedures,avoidance of bias,accurate information,a way to correct mistakes,all interests are represented,and ethical standards.

A)outcome
B)procedural
C)interactional
D)all of the above
E)none of the above

Question 35

High-performance work systems yield all but one of the following.Identify the exception.

A)High product quality
B)Higher employee turnover
C)Higher productivity
D)Higher profits
E)Satisfied customers

Question 36

In a high-performance work system,interesting jobs directly result in which of the following outcomes?

A)Satisfied and engaged workers
B)Knowledge sharing
C)Satisfied customers
D)Innovation
E)Higher sales

Question 37

In high-performance work systems,organizational structure promotes all of the following,EXCEPT:

A)cooperation.
B)learning.
C)continuous improvement.
D)All of the above choices are promoted by organizational structure.
E)Only "a" and "b" are promoted by organizational structurE.

Question 38

Which of the following is NOT an element of a high-performance work system?

A)Organizational structure
B)Reward systems
C)Task design
D)Information systems
E)All of the above are elements of a high-performance work system

Question 39

A high-performance work system:

A)consists of a group of exceptional employees whose productivity is enhanced by collaboration in the workplace.
B)is a combination of people,technology,and organizational structure that makes full use of resources and opportunities in achieving their organizations' goals.
C)is a computer software system designed to help managers solve problems by showing how results vary when the manager alters assumptions or data.
D)is a system used to collect,record,store,analyze,and retrieve data concerning an organization's human resources.
E)all of the abovE.

Question 40

Turnover initiated by employees (when the organization would prefer to keep them)is called:

A)involuntary turnover.
B)dissatisfaction turnover.
C)constructive turnover.
D)voluntary turnover.
E)severancE.

Question 41

A computer system that incorporates the decision rules used by people who are considered to have expertise in a certain area is a(n):

A)decision support system.
B)expert system.
C)E-HRM system.
D)transactional processing system.
E)Human Resource Information System.

Question 42

A growing trend related to HR technology requires employees to handle many job-related tasks (such as applications for reimbursement and updates to personal information).This is referred to as:

A)HR 24/7.
B)enhanced HR customer service.
C)self-service.
D)self-selection.
E)self-direction.

Question 43

Which one of the following is true of e-HRM?

A)e-HRM involves providing HR-related information over the Internet.
B)More and more organizations are engaging in e-HRM.
C)e-HRM may combine company-specific resources on a secure intranet with links to other resources on the Internet.
D)All of the above choices are true.
E)Only "a" and "b" are truE.

Question 44

Which one of the following statements about expert systems is FALSE?

A)They deliver high-quality decisions but cannot reduce costs.
B)They provide consistency in decision-making.
C)They can increase efficiency by enabling fewer or less-skilled employees to do work that otherwise would require many highly skilled-employees.
D)They help avoid the errors that can result from fatigue and decision making biases.
E)In proactive HR departments,expert systems are often part of a human resource information system.

Question 45

Which of the following is NOT a reason for failures associated with mergers and acquisitions?

A)Top management conflict.
B)Combining strategic weaknesses rather than strategic strengths.
C)Failure to win employee support.
D)Involving HR from the start.
E)Loss of competitive position due to extended time to complete the deal.

Question 46

What is the standard feature of a modern HRIS which stores data in distinct files or fields that can be linked by common elements?

A)Use of self-service
B)Use of transaction processing
C)Use of relational databases
D)All of the above
E)None of the above

Question 47

Which of the following are techniques for measuring HRM's effectiveness in meeting its customers' needs?

A)Reviewing a set of key indicators.
B)Measuring the outcomes of specific HRM activity.
C)Measuring the economic value or ROI (return on investment)of HRM programs.
D)All of the above choices are correct.
E)"a" and "b" only.

Question 48

What is a high-performance work system? Identify and briefly discuss the five elements that make up a high-performance work system.

Question 49

A formal review of the outcomes of HRM functions based on identifying key HRM functions and measures of organizational performance is (an):

A)HRM analysis.
B)HRM needs assessment.
C)HRM outcome review.
D)HRM audit.
E)none of the abovE.

Question 50

In conjunction with your flexible benefits plan,you wish to provide employees with professional advice on how to best allocate their benefit dollars.You should establish a(n):

A)decision support system.
B)expert system.
C)e-HRM system.
D)transactional processing system.
E)transnational HR system.

Question 51

Which of the following is NOT a means to demonstrate corporate social responsibility?

A)Sustainability e.g."green" initiatives
B)Paying competitive salaries
C)Promoting volunteerism
D)Providing meaningful work
E)Having high ethical standards

Question 52

Which one of the following terms refers to computations and calculations involved in reviewing and documenting HRM decisions and practices?

A)e-HRM
B)Transaction processing
C)Expert systems
D)Outsourcing
E)Decision support systems

Question 53

Decision support systems are:

A)computer software systems designed to help managers solve problems by showing how results vary when the manager alters assumptions or datA.
B)computations and calculations used to review and document human resources decisions and practices.
C)systems that incorporate the decision rules used by people who are considered to have expertise in a certain area.
D)the set of topics on which a human resource information system collects and maintains information.
E)using equipment and information processing to perform activities that had been performed by peoplE.

Question 54

Identify four ways that organizations demonstrate corporate social responsibility.

Question 55

Which of the following is NOT an example of e-HRM?

A)Employer goes online to retrieve information posted by job applicants.
B)Job applicant completes an online test and the results are transmitted to the employer.
C)Online survey of employee satisfaction or engagement.
D)Employees and managers update performance goals and results online.
E)All of the above choices are examples of e-HRM.

Question 56

How do organizations measure employee satisfaction and engagement? How are the results used and what advice do you have for organizations in regard to measuring employee satisfaction and engagement?

Question 57

You wish to test a range of assumptions about the availability of a certain skill in the labour market by looking at the impact of the assumptions on the success of different recruiting plans.Which one of the following systems would you use?

A)Decision support system
B)Expert system
C)E-HRM system
D)Human Resource Information System
E)Transactional processing system

Question 58

All of the following are key roles for HR in mergers and acquisitions,EXCEPT:

A)determining target stock price.
B)ensuring leadership talent is in place to lead and implement the transition.
C)identifying key people and taking steps to retain them.
D)assessing the emotional element of how employees feel about the company,leaders,and their openness to the change.
E)examining rewards and work environment factors.

Question 59

Identify and briefly describe the two types of employee turnover.What are the costs associated with each type of employee turnover?

Question 60

The more socially and environmentally responsible a company is:

A)the lower profits will be.
B)the lower the company's satisfaction scores will be.
C)the lower the company's employee engagement scores will be.
D)the lower the company's total shareholder returns will be.
E)the more attractive it becomes as an employer.

Question 61

What are key areas of HR due diligence in successful mergers and acquisitions?

Question 62

What is an HRM audit? Identify at least one business indicator and one customer satisfaction measure for each of the following: Staffing,Training,and Overall Effectiveness.

Question 63

New HR applications of technology continue to be introduced.Some of these technologies that have been widely adopted are transaction processing,decision support systems,and expert systems.Demonstrate your understanding of each of these technologies.