Deck 12: Employment Communication

Question 1

When you develop your résumé, you should focus on how your work background and education have prepared you for future jobs.

Answer 1

True

Question 2

You should include personal information such as marital status or ethnicity on your résumé.

Answer 2

False

Question 3

A well-written résumé and cover letter will make you stand out from thousands of job applicants.

Answer 3

True

Question 4

Use different typefaces in one or two sizes including bullets and indentations to clarify the organization of information in your résumé.

Question 5

Many companies have an applicant tracking system which will search résumés for keywords.

Question 6

You must include a photograph on your résumé.

Question 7

Recent college graduates should put their education above their work experience on their résumé.

Question 8

Your résumé should summarize your work history and qualifications for a job.

Question 9

The best résumé is tailored to show how your education and work experience have prepared you for a specific job.

Question 10

You must always proofread your résumé for spelling, grammar, and format.

Question 11

The purpose of a résumé is to get an interview.

Question 12

It is never acceptable to exaggerate on your résumé.

Question 13

It is unlikely that you will be hired on what is listed in your résumé alone.

Question 14

If you worked only part-time while in college, you should omit this information from your résumé.

Question 15

Recruiters typically spend about three minutes looking at each résumé during the initial screening of applications.

Question 16

You must always include a job objective when writing a résumé.

Question 17

When developing your résumé, you should begin with the name of your high school first under "Education."

Question 18

When formatting your résumé, you should use a clear, simple design with plenty of white space.

Question 19

Often, applicants are rejected due to poorly written résumés.

Question 20

A chronological organizational pattern for a résumé is appropriate when most of your work experience is related to your job objective.

Question 21

Video résumés are a good way to show more of your personality.

Question 22

It has become common to post your résumé online at various job sites such as Monster, CareerBuilder, Yahoo, and others.

Question 23

You should use optimistic verbs such as attempted, hoped, and tried when writing a résumé.

Question 24

A cover letter tells an employer that you are interested in and qualified for a position.

Question 25

Use the direct organizational plan when writing a solicited cover letter.

Question 26

In closing your cover letter, always ask for an interview.

Question 27

Employers prefer chronological résumés.

Question 28

Because the cover letter is a persuasive letter making a strong case for you as a job candidate, you should start most sentences with "I."

Question 29

Even if you don't include a photograph with your printed résumés, you should include one if you post your résumé on a personalized webpage.

Question 30

A cover letter is a sales letter where you sell yourself and your qualifications to a prospective employer.

Question 31

When writing a cover letter, your opening should be short, interesting, and reader-oriented.

Question 32

You should keep your cover letter to one page in length.

Question 33

The body of an application letter should highlight your strongest qualifications and show how they can benefit the employer.

Question 34

Include your phone number and email address in the first paragraph of your cover letter or in the closing lines below your name and signature.

Question 35

A cover letter should close with a respectful request for a personal interview.

Question 36

When writing a résumé, you use language that targets the job posting.

Question 37

A letter written to an organization that has not advertised a vacancy is called a solicited cover letter.

Question 38

Cover letters should be sent in the body text of an email, rather than attaching it as a file.

Question 39

If you use the same résumé when applying to more than one employer, you should use the same cover letter as well.

Question 40

Posting your résumé online is becoming more popular.

Question 41

When answering a question during a group interview, focus on the person who asked the question.

Question 42

If questioned about your salary requirements during an interview, you should state a broad range based on the position and responsibilities.

Question 43

The purpose of writing a thank-you note after an interview is to bring up new qualifications.

Question 44

When evaluating your performance after a job interview, think of more effective responses to questions that you answered unsatisfactorily.

Question 45

Even companies such as Google, which prides itself on timely communication, can take up to four weeks to contact candidates.

Question 46

A job interview helps the organization learn more about the applicant and investigate any issues raised by the applicant's résumé.

Question 47

Prepare a list of about three questions to ask during an interview.

Question 48

You may research salaries in your job field by using Internet sites such as www.salary.com.

Question 49

You must present yourself well during an employment interview.

Question 50

It helps to record yourself answering questions during a "mock" interview.

Question 51

You should take detailed notes during a job interview to help you remember specific topics.

Question 52

Check the classified ads, library sources, Internet sources, and your college career service to learn what a reasonable salary range for a particular position would be.

Question 53

You should treat a job interview as an opportunity to promote yourself and your qualifications.

Question 54

As part of the interview process, you may be asked to answer case questions, which may be complex and take between 20-40 minutes.

Question 55

After you have thoroughly researched the potential employer, you should bring up key facts during the interview only if they flow naturally into the conversation.

Question 56

After expressing appreciation for the interview, your thank-you letter should mention a specific incident that occurred or a specific insight gained from the interview.

Question 57

It is wise to explore analysts' ratings and customers' reviews about a specific company prior to applying for the job.

Question 58

In today's business world it is okay to wear jeans and a nice shirt to an interview.

Question 59

Close your thank-you note with a request for a second interview.

Question 60

You should use the direct organizational pattern when writing a thank-you note after a job interview.

Question 61

How long do employers spend reviewing résumés?

A) An hour.
B) 15 minutes.
C) 30 minutes.
D) 60 seconds.

Question 62

The identification information on a résumé should include all of the following except

A) your name as you normally sign it (with or without a middle name or initial).
B) a telephone number where you can be reached.
C) your college and home addresses if you will soon be moving.
D) your preferred personal title (Mr., Mrs., Ms.).

Question 63

If you stopped working for five years to care for a family member, you should choose to do a

A) chronological résumé.
B) functional résumé.
C) modified résumé.
D) computer résumé.

Question 64

The purpose of your résumé is to

A) show your creativity and problem-solving capabilities.
B) focus on your skills, references, and education.
C) help you network to identify open positions.
D) get you an interview.

Question 65

Out of courtesy, always request permission before entering someone's cubicle.

Question 66

If you are new to a job, you should introduce yourself to the people you work with.

Question 67

As the host of a business meal in a restaurant, assume you will be in the preferred seat and will take the lead in ordering the meal.

Question 68

When preparing a résumé, you should not

A) use bulleted lists for items such as job responsibilities.
B) use three or four typefaces for variety.
C) use lots of white space for readability.
D) emphasize and subordinate points as needed.

Question 69

Personal gifts, such as jewelry or perfume, are appropriate only for business clients, not for colleagues.

Question 70

You may highlight important content in your résumé by using

A) red type.
B) double-spacing throughout.
C) font enhancements (bold or italics) and bullets.
D) a large font of 14 pt. or higher.

Question 71

Functional résumés focus on

A) skills and job functions.
B) your education.
C) your degree.
D) your awards.

Question 72

If you recently graduated from college and are seeking an entry-level position, your résumé should

A) be one-page long unless your circumstances are unusual.
B) be at least two pages long to include your complete job history.
C) emphasize your personal history rather than your education.
D) make strengths out of any minor weaknesses.

Question 73

Most recruiters prefer a résumé to be

A) a little over one page.
B) one page.
C) three pages.
D) four pages.

Question 74

Résumés must begin with

A) education.
B) work experience.
C) professional development.
D) contact information.

Question 75

It is appropriate to take leftovers home after a business meal. It shows that you are conscious about money.

Question 76

After you host a business meal, it is polite to send a follow-up note thanking your guest for attending.

Question 77

You may include in your experience section

A) organizations to which you belong.
B) internships and volunteer work.
C) high school club affiliations.
D) awards.

Question 78

Each organization has its own rules about business etiquette.

Question 79

One way to learn etiquette rules for a particular organization is through observation.

Question 80

Using a person's name in conversation immediately after being introduced helps fix the name in your memory.