Deck 16: Organizing

Question 1

______________ are assigned a goal, and the team plans, organizes, leads, and controls to achieve the goal.

A) Empowered work teams
B) Independent work teams
C) Self-managed work teams
D) Integrated work teams

Answer 1

Self-managed work teams

Question 2

Some organizations make most of the decisions at the corporate level and inform the unit manager. This is

A) chain of command
B) responsibility
C) centralization
D) empowerment
E) decentralization

Answer 2

centralization

Question 3

______________ refers to the arrangement of activities so that they systematically contribute to goal accomplishment

A) Specialization
B) Organization
C) Departmentalization
D) Control

Answer 3

Organization

Question 4

The ___________________ begins at the top of the organization with the board of directors selecting a president or CEO.

A) organizational chart
B) control
C) power
D) chain of command

Question 5

What provides the total framework by which job tasks are divided, grouped, and coordinated?

A) Span of control
B) Job rotation
C) Project structure
D) Organizational structure

Question 6

This type of organization is not defined by, or limited to, the horizontal, vertical, or external boundaries imposed by a predefined structure.

A) Independent business units
B) Informal structures
C) Work team structures
D) Boundaryless organizations

Question 7

The simplest form of departmentalization is by

A) function
B) product
C) guest
D) territory

Question 8

A "what-if" scenario in the hospitality industry refers to

A) organizational structure
B) semistructured
C) unstructured
D) forecasting
E) contingency factor

Question 9

These structures are designed so that employees do not return to their departments after completion of the project.

A) Project structures
B) Work team structures
C) Boundaryless organizations
D) Independent structures

Question 10

When authority is delegated, so should commensurate

A) responsibility
B) training
C) command
D) liability

Question 11

When an associate has the authority to solve problems without the intervention of a manager, this is

A) chain of command
B) responsibility
C) authority
D) empowerment
E) Span of control

Question 12

What is used to describe the extent to which jobs in an organization are divided into separate tasks?

A) Work specialization
B) Job rotation
C) Function analysis
D) Job project

Question 13

What is closely associated with chain of command because it gives manager the right to exercise their power in a given situation?

A) power
B) influence
C) authority
D) control

Question 14

Some organizations make most of the decisions at the unit level. This is

A) chain of command
B) responsibility
C) decentralization
D) empowerment

Question 15

Once jobs have been divided up by work specialization, they have to be grouped back together so that the common tasks can be coordinated. This is called

A) organizational control
B) departmentalization
C) job enrichment
D) structure

Question 16

What is the term for when an organization departmentalizes by brand?

A) Guest
B) Product
C) Territory
D) Function

Question 17

This type of structure can implement strategies that will improve guest satisfaction or reduce costs by finding quicker or better ways of doing something.

A) Project structures
B) Work team structures
C) Independent business units
D) Integrated work teams

Question 18

An increase in the number of associates that a manager supervises refers to

A) authority
B) span of control
C) direct control
D) responsibility

Question 19

________ are created to coordinate the work of several associates in a given area.

A) Chains of command
B) Productive teams
C) Departments
D) Fair Labor Standards

Question 20

_____________ are given a number of tasks by the manager, and the team gives specific assignments to members.

A) Empowered work teams
B) Independent work teams
C) Self-managed work teams
D) Integrated work teams

Question 21

Explain the concept of group dynamics.

Question 22

Describe the changes that came about when the traditional organization chart was turned upside down.

Question 23

How many associates can one manager supervise? Explain your answer.

Question 24

Describe the four forms of departmentalization and give an example of each.

Question 25

These are task-oriented work groups either formally appointed or evolved informally.

A) Informal structures
B) Teams
C) Project structures
D) Boundaryless work groups

Question 26

This is a way to relieve the boredom and monotony that can be a disadvantage of work specialization.

A) Job rotation
B) Job enlargement
C) Job enrichment
D) Empowerment

Question 27

Describe the relationship between job enlargement and job enrichment. How do they differ and how are they similar?

Question 28

These are built by giving associates the authority, responsibility, and encouragement to come together to work on guest-related improvements that will not only enhance the guest experience but also make the associates? jobs easier.

A) Integrated team structures
B) Empowered teams
C) Productive teams
D) Self-managed teams

Question 29

Discuss how structure is important to an organization.

Question 30

Saving managers? time and making decisions that were once made by managers is the task of

A) formal structures
B) self-managed teams
C) integrated work teams
D) project-task structures

Question 31

This adds some planning and evaluating responsibilities to a position. It gives associates greater control over their work by allowing them to assume some tasks typically done by their supervisors.

A) Empowerment
B) Job rotation
C) Job enlargement
D) Job enrichment

Question 32

_________________ seek to eliminate the chain of command, to have appropriate spans of control, and to replace departments with empowered teams.

A) Work team structures
B) Informal structures
C) Boundaryless organizations
D) Project structures

Question 33

Explain the advantage and disadvantage of empowerment.

Question 34

Discuss the importance of contingency factors.