Deck 17: Communication and Decision Making

Question 1

The final step in decisionmaking is

A) analysis of alternatives
B) implementation
C) selecting an alternative
D) evaluation of effectiveness

Answer 1

evaluation of effectiveness

Question 2

Interpersonal communications is successful only if

A) a computer is used
B) the message is decoded
C) feedback has been received
D) there is no noise present

Answer 2

feedback has been received

Question 3

The eight steps relevant to decisionmaking contain which of the following?

A) Identifying problems and their levels of importance
B) Where, when, and why
C) Knowing data and communicating it
D) Finances and revenue
E) Managers and employees

Answer 3

Identifying problems and their levels of importance

Question 4

Trends in communication and decisionmaking include

A) improving technology in communication
B) better record keeping systems
C) better trained and experienced employees
D) sharing profits
E) an improved "grapevine"

Question 5

The difference between formal and informal communication is that

A) informal is job related
B) informal is not within the company
C) formal is job related and follows the chain of command
D) formal is not within the company
E) formal is a form of the "grapevine"

Question 6

The first criterion for making a decision is

A) intelligence
B) information
C) intuition
D) it must be rational

Question 7

In overcoming barriers in good communication, one must

A) not interrupt
B) use feedback
C) understand the language
D) not do two things at once
E) have a good self-image

Question 8

Of the four major styles of decisionmaking, two are

A) rational and practical
B) certain and possible
C) direct and indirect
D) analytical and conceptual

Question 9

The first step to active learning is

A) talking
B) listening
C) writing
D) feedback

Question 10

The MSS has two elements, which are the

A) internal and external communication
B) corporate financial systems
C) the MIS and DSS
D) sales and face-to-face communication
E) criteria and development

Question 11

Forms of communication networks are

A) computer, phone, and cell
B) chain, wheel, and all-channel
C) slow, moderate, and fast
D dependent on the type and style

Question 12

Managers make most decisions based on

A) food choices and schedules
B) rationality, commitment, and intuition
C) finances, rules, and time
D) pleasing guests and employees
E) learned skills

Question 13

Communication is defined as

A) speaking to someone
B) listening to someone
C) understanding others
D) an exchange of information and meaning

Question 14

The ________________ style entails having a low tolerance for ambiguity as well as being a rational thinker.

A) directive
B) analytical
C) conceptual
D) behavioral

Question 15

A nonprogrammed decision is

A) an unusual circumstance
B) easier to decide
C) an alternative choice
D) a clearly structured problem
E) a recurring problem

Question 16

Semantics is

A) rational
B) the meaning of words
C) active communications
D) nonverbal communications

Question 17

It is important in lateral communication to remember to

A) pass the message along
B) put the message in writing
C) let the supervisor know decisions
D) use the cross-functional team

Question 18

Emotions are typically conveyed by

A) electronic communications
B) verbal communications
C) body language
D) face-to-face communications

Question 19

The largest part of a message in communicating interpersonally is seen in

A) the response
B) paying attention
C) face-to-face conversation
D) gestures, facial expressions, postures, and clothing
E) communicating the message to someone else

Question 20

Managerial communication includes

A) organizational
B) managers to manager
C) managers to CEOs
D) computer to computer

Question 21

Describe three ways to overcome communication barriers.

Question 22

Explain the positive and negative aspects of the "grapevine" as a communications tool.

Question 23

What are four things that can distort the sending of a message?

Question 24

Explain the difference between formal and informal communications.

Question 25

Explain the concept of the wheel communications network.

Question 26

Explain how semantics affects communications.

Question 27

Explain the use of body language in the communications process.

Question 28

Explain the term bounded rationality.

Question 29

Define the term communications.

Question 30

How can feedback be used to help eliminate misunderstandings and inaccuracies regarding the message being conveyed?

Question 31

What is meant by active learning?