Deck 14: Leadership and Management

Question 1

Some important leadership skills in the hospitality work area are

A) honor, integrity, and a sense of humor
B) taking moderate risks
C) not showing excessive enthusiasm
D) reading and public speaking

Answer 1

honor, integrity, and a sense of humor

Question 2

The first question that leaders ask themselves is usually

A) "What needs to be done?"
B) "What can and should I do to make a difference?"
C) "What are the organization's missions and goals?"
D) "Do I pass the mirror test?"

Answer 2

"What needs to be done?"

Question 3

_____________ is the set of moral principles and values that people use to answer questions about right and wrong.

A) Codes
B) Beliefs
C) Values
D) Ethics

Answer 3

Ethics

Question 4

Dr. Martin Luther King, Jr. was an example of what specific type of leadership?

A) Incentive
B)Transactional
C) Transformational
D) Peer-led
E) Experienced

Question 5

Courage, endurance, integrity, and judgment are all traits common to

A) managers
B) supervisors
C) leaders
D) CEOs

Question 6

________ manage the work of line employees.

A) Top managers
B) Midlevel managers
C) Frontline managers
D) Executives

Question 7

Leadership can be identified as

A) someone who has followers
B) achieving a goal
C) showing transactional or transformational traits
D) always giving rewards
E) acting out theories

Question 8

Efficiency and effectiveness are most important for

A) management to have good results
B) housekeeping employees
C) controlling
D) the kitchen staff
E) decisionmaking

Question 9

The ________ model outlines the coming together of a leader, the followers, and the situation.

A) charismatic leader
B) traditional leader
C) transformational leader
D) transactional leader

Question 10

Looking at the past and using that information to predict the future is known as

A) planning
B) motivating
C) forecasting
D) organizing

Question 11

Which of the following is NOT an identifiable practice common to leaders?

A) Challenging the process
B) Inspiring a shared vision
C) Creating a model
D) Encouraging the heart

Question 12

Management is simply what managers do to

A) pay bills and do office work
B) answer the phone and make reservations
C) plan, organize, and control the business
D) schedule employees
E) research the market

Question 13

Management is defined as

A) the authority to control the work process
B) the ability to lead a group of workers
C) the control of a work situation
D) the process of coordinating work activities

Question 14

________ are responsible for short-term planning.

A) Top managers
B) Midlevel managers
C) Frontline managers
D) Supervisors

Question 15

________ leadership involves charisma, individual consideration, and intellectual stimulation.

A) Transactional
B) Transformational
C) Charismatic
D) Traditional

Question 16

Long-range strategic goals are determined by

A) top management
B) midlevel management
C) frontline management
D) supervisors

Question 17

Which of the following is NOT a distinction of management?

A) Work in the system
B) Control risks
C) Enforce organizational rules
D) Coordinate effort
E) Create opportunities

Question 18

Leaders possess a mental and physical intensity that causes them to be assertive by showing

A) guaranteed outcomes
B) control, assuming responsibility
C) moderated risks
D) performance, regardless of method
E) dislike for unexpected events

Question 19

Decision making, communicating, and controlling are key functions of a

A) leader
B) supervisor
C) CEO
D) manager

Question 20

Some of the important characteristics for good leadership are

A) neatness and appearance
B) ability to give unquestioned orders
C) dependence on others to give you answers
D) integrity, judgment, and dependability
E) using ideas from your peers

Question 21

Setting standards and comparing actual performance to the standard is known as

A) controlling
B) organizing
C) planning
D) leading

Question 22

Setting goals and creating objectives to achieve those goals is the process of

A) organizing
B) controlling
C) planning
D) forecasting

Question 23

A key skill for a successful manager is

A) to always rise from the ranks
B) the ability to be a team player and work with others
C) to know the owner's needs and wants
D) to do every job better than their employees
E) to be a computer expert

Question 24

Managers with ________ skills have the ability to communicate with a wide range of employees.

A) conceptual
B) interpersonal
C) technical
D) functional

Question 25

Great leaders

A) are the individuals who have been on the job the longest and have the most experience
B) are hired at entry levels
C) are motivated and grow into their roles
D) must be highly educated and aggressive to get the job done

Question 26

Keeping morale high and managing conflict is part of the ________ function.

A) planning
B) organizing
C) motivating
D) controlling

Question 27

Performing ceremonial duties is part of the ________ role of leaders.

A) liaison
B) negotiator
C) figurehead
D) communicator

Question 28

The ability to view a corporation as a complete entity is a(n) ________ skill.

A) technical
B) interpersonal
C) communication
D) conceptual

Question 29

Define management in terms of efficiency and effectiveness.

Question 30

The three management skill areas are

A) bookkeeping, office management, and scheduling
B) planning, hiring, and housekeeping
C) conceptual, interpersonal, and technical
D) knowing the company, profit making, and investing
E) services, knowledge of guests, and building maintenance

Question 31

Managers who start their careers on the front line and work their way up must have the ________ skills they acquired along the way.

A) technical
B) interpersonal
C) conceptual
D) communication

Question 32

What is a transformational leader and what three practices are common?

Question 33

The difference between leadership and management is that

A) leaders control risks and people
B) managers coordinate efforts
C) managers provide a vision
D) leaders work outside the system
E) leadership is a formal process

Question 34

Define leadership in terms of hospitality.

Question 35

List the five main approaches to being a leader rather than a manager.

Question 36

Of the three management skill areas (technical, human, and conceptual), which is the most important and why?

Question 37

Create a situation where you would be faced with making an ethical decision in everyday life. What thought process would you use to resolve the issue?