Deck 11: Organizational Theories

Question 1

The feature referred to in the rationalist perspective as 'standardization of role performance' is most clearly operationalized by the administrative concept labeled

A) Delegation
B) Decision making
C) Control
D) Job description

Answer 1

C

Question 2

According to Brannen and Streeter, TQM is clearly consistent with the foundations of social work practice because it is based on

A) A humanistic philosophy
B) Goal attainment
C) A social systems perspective
D) The rationalist position

Answer 2

A

Question 3

Can formal organizations avoid depersonalization? Explore worker commitment issues. Explore management flexibility as a deterrent to depersonalization. Explore the nature of the work we do as a factor in burnout and depersonalization in different fields of practice.

Answer 3

not answered

Question 4

One of the findings of the Hawthorne Studies was that the level of production was not necessarily set by physiological capacity of the workers but by

A) Increasing responsibility
B) Social norms
C) Sanctions on behavior
D) Economic rewards

Question 5

What is the nature of organizations? Explore rational aspects of formal
organizations. Explore emotional issues in organizational operations. Explore beliefs about whether organizations are made up of individuals, roles, or small groups. Describe the significance of each option.

Question 6

A conceptualization of formal organization from a rationalist perspective is identified with the notion of

A) Bureaucracy
B) Group
C) Social system
D) Agency

Question 7

The formal organizational structure links people together in terms of the

A) Organizational Goals
B) Organizational Role
C) Organizational Mission
D) Organizational Objectives

Question 8

Douglas McGregor can be best understood as

A) An advocate of Theory X
B) An advocate of Theory Y
C) An advocate of Theory Z
D) An advocate of continued research into motivation

Question 9

The theory that treats work as internal to the organization is

A) Theory Z
B) Scientific management
C) TQM
D) Exchange theory

Question 10

Can a caring organization exist? Explore client compassion as a process and a goal of organizations. Explore concern for the individual (worker or client) as an impediment to efficiency. Explore workplace alienation in relationship to turnover, workplace violence, and worker alienation.

Question 11

What will work life consist of in an age of agency turbulence? Explore worker loyalty in an age of ad hoc organizations. Explore the implications for client service in a shifting landscape of rapidly changing organizations and services. Discuss whether this turbulence serves the latent function of denying services that are only
reluctantly offered by society to oppressed groups.

Question 12

Subsystems that are intermediate, steady state components of a larger system as known as

A) Interfaces
B) Boundaries
C) Holons
D) Inputs

Question 13

Total Quality Management can be likened to a race without

A) A winner
B) A finish line
C) A starting gun
D) Spectators

Question 14

The form of authority derived from a belief of sacredness in the social order is labeled as

A) Religion
B) Traditional
C) Legal
D) Legitimate

Question 15

Relationships that dominate in social organizations are

A) Gemeinschaft
B) Gesellschaft
C) Authority
D) Developmental

Question 16

In conceptualizing a hierarchy of outcomes, which of the following does not refer to a future end state of the system?

A) Goals
B) Mission
C) Activities
D) Objectives

Question 17

The Human Relationists posit that workers often do not act as individuals but as

A) The function of roles
B) Automatons
C) Expected to perform
D) Group members

Question 18

How open should a formal organization be? Use an agency example. Explore the process of indoctrinating workers into agency culture. Explore the problems of getting clients across the interface into an organization without being fragmented. Explore the process of reconciling agency procedures with individual client goals.

Question 19

In the Weberian bureaucracy, the chief means through which control is exercised is

A) Legal authority
B) Charismatic authority
C) Traditional authority
D) Laws

Question 20

Using the structures and resources of the organization, transforming inputs into outputs is known as

A) Homeostasis
B) Signal inputs
C) Signal outputs
D) Conversion operations