Deck 16: Incivility: the Antithesis of Caring

Question 1

Which characteristic is the key to recognizing how others might want to be treated and what they may perceive as unpleasant actions by others?
1) Empathy
2) Sympathy
3) Competence
4) Tolerance

Answer 1

1

Question 2

The conceptual model for fostering civility in nursing education provides a basis for creating a culture of civility by focusing on which aspect for nursing faculty and students?
1) Levels of stress
2) Levels of competence
3) Levels of education
4) Levels of leadership

Answer 2

1

Question 3

Which of the following is an example of student-to-student incivility?
1) Cheating on tests and homework assignments to get better grades
2) Refusing to participate in class activities
3) Cutting classes because the student considers them boring
4) Obtaining study notes from the previous year's class and using them as a bargaining chip with classmates

Answer 3

4

Question 4

If a nurse refuses to help someone or refuses to work with certain people, this nurse is committing which of the following?
1) Vertical violence
2) Bottom-up vertical violence
3) Overt lateral violence
4) Covert lateral violence

Question 5

Extremely disgruntled employees devising a subtle, passive-aggressive way to decrease productivity and sabotage the boss and the organization is an example of which of the following?
1) Lateral violence
2) Horizontal violence
3) Vertical violence
4) Bottom-up vertical violence

Question 6

Which of the following is an example of student-to-faculty incivility?
1) Cheating on tests and homework assignments to get better grades
2) Obtaining study notes from the previous year's class and using them as a bargaining chip with classmates
3) Bullying students who are considered to be outcasts by their classmates
4) Acting nice to a classmate's face but being nasty behind his or her back

Question 7

In the U.S. legal system, physical abuse, emotional abuse, verbal abuse, or any combination of the three is considered to be which of the following and may be punished by fines in the civil system or jail time in the criminal system?
1) Neglect
2) Assault
3) Battery
4) Bullying

Question 8

Oppression theory notes that which of the following is a key contributing factor to lateral violence?
1) Intimidation
2) Marginalization
3) Fabrication
4) Humiliation

Question 9

Which process, a key element in reversing incivility in the academic or workplace setting, acts as a lens through which leaders can see themselves and the workplace inequalities that need to be changed?
1) Strategic leadership
2) Autocratic leadership
3) Democratic leadership
4) Transformational leadership

Question 10

People treating others as they themselves would wish to be treated, the Golden Rule, is a simple definition of which of the following?
1) Civility
2) Incivility
3) Empathy
4) Sympathy

Question 11

Which of the following is the ability to be aware of the feelings and thoughts of others by using behavioral cues and promotes the nurse's personal growth?
1) Empathy
2) Sympathy
3) Cultural competence
4) Emotional intelligence

Question 12

The "bullying vicious circle," in which the persons who are bullied when they first begin working move into a position of power, is a negative outcome of which process?
1) Lateral violence
2) Horizontal violence
3) Vertical violence
4) Bottom-up vertical violence

Question 13

The ritual of "eating your young," which is seen in both the classroom and the clinical settings, is a form of which type of violence?
1) Vertical violence
2) Bottom-up vertical violence
3) Overt lateral violence
4) Covert lateral violence

Question 14

If a nurse routinely engages in negative criticism, gossip, and verbally abusive sarcasm when interacting with his or her coworkers, this nurse is committing which of the following?
1) Vertical violence
2) Bottom-up vertical violence
3) Overt lateral violence
4) Covert lateral violence

Question 15

When which type of violence occurs among health-care providers, it leads to decreased communication and, ultimately, poor care and reduced safety of clients?
1) Lateral violence
2) Parallel violence
3) Vertical violence
4) Bottom-up vertical violence