Deck 15: Lodging and Restaurants

Question 1

The major hotel chains like management contracts because of the following except:

A) the hotel companies do not need to use their capital to build hotels.
B) the owner of the hotel supplies the physical structure.
C) the owner of the hotel has the hotel management expertise.
D) the hotel company supplies the hotel management expertise.

Answer 1

C

Question 2

Franchising help the properties spread the costs in the following areas except:

A) promotion.
B) reservation systems.
C) advertising.
D) labor.

Answer 2

D

Question 3

To preserve its good name in all ways, the franchisor provides support to franchisees in the following areas except:

A) operating procedures.
B) capital investment.
C) management.
D) marketing.
E) training.

Answer 3

B

Question 4

The following are features of family restaurants except for:

A) illuminated menu items above the service counter.
B) simple menu items.
C) informal setting.
D) often located at places with easy access to the suburbs.
E) incorporated with salad and dessert bars.

Question 5

The following is the advantage of airport hotels except for:

A) their size.
B) their location.
C) the financial investment in building and operating the property.
D) the availability and cost of public transportation.
E) their relationship to the city.

Question 6

To attract specific market segments, hotels apply for the rating that fits with the amenities and services they offer. The following is the rating for a hotel that wishes to attract travelers with comprehensive needs.

A) four diamonds
B) two diamonds
C) three diamonds
D) none of the above

Question 7

A chain restaurant decides the following at its corporate office except:

A) service.
B) décor.
C) menu.
D) hiring.
E) theme.

Question 8

With the lucrative prospect of vacation ownership, the following major hotel companies use their brand power to enter into the vacation ownership sector except:

A) Marriott Vacation Club International.
B) Hyatt Hotels.
C) Resort Condominiums International RCI).
D) Hilton Hotels.
E) the Walt Disney Company.

Question 9

Hard Rock Cafe, Friday's, the Olive Garden, and Applebee's are examples of this type of restaurant.

A) theme restaurant
B) fine dining restaurant
C) casual dining restaurant
D) independent restaurant
E) ethnic restaurant

Question 10

Variation in hotel room rates depends on the following except:

A) room location.
B) hotel location.
C) room color.
D) length of stay.
E) the season of the year.

Question 11

It is possible for resorts to play the following roles of destination except:

A) hospitality resources.
B) attractions.
C) transportation.
D) facilities.

Question 12

The following is true about resorts.

A) Guests choose resorts only for leisure travel.
B) Guests tend to have less loyalty for resorts than for other types of hotels.
C) Guests usually stay a few days longer than guests at other type of hotels.
D) Guests often expect resorts to be fast and efficient in services so as to fit into their travel schedule.

Question 13

At a full service restaurant, guests usually expect the following services except:

A) ordering at the service counter.
B) assistance in menu selection.
C) descriptions of various menu items.
D) greeting and escorting to the tables.
E) introduction of daily specials.

Question 14

Many fine dining establishments have names because cuisine has greatly influenced American food.

A) French; French
B) Mexican; Mexican
C) Italian; Italian
D) Asian; Asian

Question 15

The following is not the best location for quick service restaurants.

A) city center
B) densely populated suburbs
C) malls
D) an excluded beach

Question 16

The reasons for purchasing vacation ownership are the following except:

A) the flexibility to exchange vacation resorts.
B) cost effectiveness.
C) the proximity to cultural center of a destination.
D) tax advantages.
E) the high standards of quality accommodations and services at resorts.

Question 17

The restaurants that are built around a concept and usually emphasize fun and fantasy are this type of restaurant.

A) full service
B) ethnic
C) fine dining
D) quick service
E) theme

Question 18

The benefits a franchisee gets from franchise includes the following except:

A) an untested new concept.
B) assistance in location selection.
C) system for food preparation and operations.
D) promotional materials.
E) training and manuals.

Question 19

A yield manager needs to study the following to forecast the supply and demand pattern of the hotels except:

A) the history of booking curves.
B) trends.
C) competitive conditions.
D) family size of the guests.
E) prices.