Deck 13: Service and the Police

Question 1

The data suggest that citizens have a "demand preference" for service from the police.

Answer 1

True

Question 2

The police tend to be lenient in the enforcement of traffic laws.

Answer 2

True

Question 3

The police are an attractive agency for service provision because of their speedy availability and:

A) professionalism
B) public nature
C) low cost
D) ability to use force

Answer 3

D

Question 4

Two strategies available to the police in dealing with street people are strict enforcement and benign neglect.

Question 5

The coercive force available to police makes them unsuitable as service providers.

Question 6

Research on police activities indicates that citizens most frequently call the police for:

A) order maintenance help
B) service activities
C) information
D) crime- control purposes

Question 7

Civilianization of police is the use of civilians instead of sworn officers in positions not requiring that authority.

Question 8

Most recent police programs for dealing with street people are focused upon:

A) truants
B) the public inebriate
C) the homeless
D) the mentally ill

Question 9

Missing person cases are an important area of police service delivery in America. Each month police receive reports on over:

A) 5,000 cases
B) 25,000 cases
C) 10,000 cases
D) 15,000 cases

Question 10

Police agencies can direct and influence police service delivery through:

A) issuing policies
B) creating specialist units
C) referring callers to other agencies
D) all of the above

Question 11

Often the distinction between police efforts at crime control and those of service provision is determined by:

A) the style of the officer
B) the desires of the citizen
C) departmental policy
D) the final actions of the officer

Question 12

Much of the police role in providing a service to citizens reflects the fact that the wishes of citizens, including the desire for services, define the police task in:

A) preventive policing models
B) reactive policing models
C) proactive policing models
D) none of the above

Question 13

In a review of missing person's cases, Bishop and Lab found that:

A) most involved danger to the victim
B) most involved other criminal acts
C) most involved stranger abductions
D) none of the above

Question 14

In recent years, the number and complexity of police interventions with the mentally ill have:

A) fluctuated
B) increased
C) decreased
D) stabilized

Question 15

An important study of police efforts in providing services to citizens was conducted between 1976 and 1978, and was called the:

A) Police Services Study
B) Kansas City Preventive Patrol Project
C) Newark Foot Patrol Project
D) none of the above

Question 16

"Street people" is a term used to define problem populations with whom the police must deal, including:

A) truants
B) the homeless
C) gang members
D) all of the above

Question 17

The police can use the criminal law to ensure that service is provided to those in need. The use of arrest to secure service is sometimes called:

A) welfare enforcement
B) mercy bookings
C) police discretion
D) all of the above

Question 18

An important hindrance to research on police service activity is the:

A) resistance of officers to rendering service
B) lack of a standard definition of service
C) lack of interest in service
D) relative infrequency of service work

Question 19

Police service activities include:

A) rendering emergency aid
B) licensing
C) dispute resolution
D) all of the above

Question 20

Needing to deal with a large number and variety of situations, officers develop "typifications" that are:

A) based on experience
B) stereotypes of people and problems
C) linked to "recipes for action"
D) all of the above

Question 21

Dilip Das suggests that police involvement in service activities is a product of their service tradition.

Question 22

The goal of police traffic services is increased public revenues.

Question 23

One important police service activity is dispute resolution.

Question 24

Police services are most often requested by poor urban residents.

Question 25

In the research literature, the importance of police service activity has been limited to measures of how it interferes with law enforcement efforts.

Question 26

In resolving problems, the police officer selects between two primary strategies-arrest or informal disposition.

Question 27

The provision of traffic enforcement is a popular service function of the police.

Question 28

Characteristics of the police officer are related to how service calls are handled.

Question 29

Researchers have developed standardized definitions of service activities.

Question 30

The police, because of their crime control mandate, do not fit the definition of a human service agency.