Deck 17: Communication and Decision Making

Question 1

A non -programmed decision is

A) an alternative choice
B) easier to decide
C) an unusual circumstance
D) clearly structured problem
E) a recurring problem

Answer 1

C

Question 2

Of the four major styles of decision -making, two are

A) rational and practical
B) certain and possible
C) analytical and conceptual
D) direct and indirect

Answer 2

C

Question 3

The difference between formal and informal communication is that

A) informal is job related
B) formal is job related and follows the chain of command
C) formal is a form of the "grapevine"
D) formal is not within the company
E) informal is not within the company

Answer 3

B

Question 4

Managers make most decisions based on

A) finances, rules, and time
B) pleasing guests and employees
C) learned skills
D) food choices and schedules
E) rationality, commitment, and intuition

Question 5

Managerial communication includes

A) organizational
B) managers to CEOs
C) computer to computer
D) managers to manager

Question 6

Communication is defined as

A) an exchange of information and meaning
B) understanding others
C) listening to someone
D) speaking to someone

Question 7

Trends in communication and decision -making include

A) an improved "grapevine"
B) improving technology in communication
C) better record keeping systems
D) sharing profits
E) better trained and experienced employees

Question 8

It is important in lateral communication to remember to

A) put the message in writing
B) pass the message along
C) let the supervisor know decisions
D) use the cross -functional team

Question 9

Interpersonal communications is only successful if

A) feedback has been received
B) the message is decoded
C) there is no noise present
D) a computer is used

Question 10

Forms of communication networks are

A) dependent on the type & style
B) slow, moderate, and fast
C) computer, phone, and cell
D) chain, wheel, and all -channel

Question 11

The MSS has two elements, which are the

A) sales and face -to -face communication
B) corporate financial systems
C) criteria and development
D) internal and external communication
E) the MIS and DSS

Question 12

Emotions are typically conveyed by

A) verbal communications
B) Face -to -face communications
C) body language
D) electronic communications

Question 13

Semantics is

A) meaning of words
B) nonverbal communications
C) rational
D) active communications

Question 14

The final step in decision -making is

A) evaluation of effectiveness
B) selecting an alternative
C) implementation
D) analysis of alternatives

Question 15

In overcoming barriers in good communication, one must

A) use feedback
B) understand the language
C) not do two things at once
D) not interrupt
E) have a good self -image

Question 16

The ________ style entails having a low tolerance for ambiguity as well as being a rational thinker.

A) directive
B) conceptual
C) behavioral
D) analytical

Question 17

Which of the eight steps relevant to decision -making contain the following

A) knowing data and communicating it
B) managers and employees
C) where, when, and why
D) identifying problems and their levels of importance
E) finances and revenue

Question 18

The first criteria for making a decision is

A) it must be rational
B) information
C) intelligence
D) intuition

Question 19

The largest part of a message in communicating interpersonally is seen in

A) paying attention
B) the response
C) Gestures, facial expressions, postures, and clothing
D) face -to -face conversation
E) Communicating the message to someone else

Question 20

The first step to active learning is

A) listening
B) feedback
C) writing
D) talking

Question 21

What are four things that can distort the sending of a message?

Question 22

Explain the positive and negative aspects of the "grapevine" as a communications tool.

Question 23

How can feedback be used to help eliminate misunderstandings and inaccuracies regarding the message being conveyed?

Question 24

What is meant by active learning?

Question 25

Explain the term bounded rationality.

Question 26

Explain how semantics affects communications.

Question 27

Explain the use of body language in the communications process.

Question 28

Describe three ways to overcome communication barriers.

Question 29

Explain the concept of the wheel communications network.

Question 30

Explain the difference between formal and informal communications.

Question 31

Define the term communications.