Deck 14: Leadership and Management

Question 1

Which of the following is NOT an identifiable practice common to leaders?

A) Creating a model
B) Challenging the process
C) Encouraging the heart
D) Inspiring a shared vision

Answer 1

A

Question 2

Management is defined as

A) the control of a work situation
B) the ability to lead a group of workers
C) the authority to control the work process
D) the process of coordinating work activities

Answer 2

D

Question 3

Efficiency and effectiveness are most important for

A) decision -making
B) housekeeping employees
C) controlling
D) management to have good results

Answer 3

D

Question 4

Courage, endurance, integrity, and judgment are all traits common to

A) managers
B) leaders
C) supervisors
D) CEOs

Question 5

________ are responsible for short term planning.

A) Midlevel managers
B) Frontline managers
C) Supervisors
D) Top managers

Question 6

________ is the set of moral principle and values that people use to answer question about right and wrong

A) Beliefs
B) Ethics
C) Codes
D) Values

Question 7

________ leadership involves charisma, individual consideration and intellectual stimulation.

A) Charismatic
B) Traditional
C) Transformational
D) Transactional

Question 8

Leadership can be identified as

A) someone who has followers
B) showing transactional or transformational traits
C) achieving a goal
D) acting out theories
E) always giving rewards

Question 9

________ manages the work of line employees.

A) Executives
B) Frontline managers
C) Top managers
D) Midlevel managers

Question 10

Long range strategic goals are determined by

A) frontline management
B) midlevel management
C) top management
D) Supervisors

Question 11

The ________ model outlines the coming together of a leader, the followers and the situation.

A) transactional leader
B) transformational leader
C) traditional leader
D) charismatic leader

Question 12

Some of the important characteristics for good leadership are

A) dependence on others to give you answers
B) using ideas from your peers
C) integrity, judgment, and dependability
D) ability to give unquestioned orders
E) neatness and appearance

Question 13

Leaders possess a mental and physical intensity that causes them to be assertive by showing

A) moderated risks
B) performance, regardless of method
C) control, assuming responsibility
D) guaranteed outcomes

Question 14

Which of the following is NOT a distinction of management?

A) Create opportunities
B) Coordinate effort
C) Enforce organizational rules
D) Control risks
E) Work in the system

Question 15

Decision making, communicating and controlling are key functions of a

A) CEO
B) supervisor
C) leader
D) manager

Question 16

Management is simply what managers do to

A) plan, organize, and control the business
B) answer the phone and make reservations
C) research the market
D) schedule employees
E) pay bills and do office work

Question 17

One of the first questions a leader asks is usually

A) "What can and should I do to make a difference?"
B) "Do I pass the mirror test?"
C) "What are the organization's missions and goals?"
D) "What needs to be done?"

Question 18

Some important leadership skills in the hospitality work area are

A) honor, integrity, and sense of humor
B) reading and public speaking
C) not showing excessive enthusiasm
D) taking moderate risks

Question 19

Dr. Martin Luther King, Jr. was an example of what specific type of leadership?

A) Incentive
B) Peer led
C) Transformational
D) Experienced
E) Transactional

Question 20

Looking at the past and using that information to predict the future is known as

A) planning
B) motivating
C) organizing
D) forecasting

Question 21

Define management in terms of efficiency and effectiveness.

Question 22

A manager that starts their career on the front line and works their way up must have the ________ skills they acquired along the way.

A) conceptual
B) communication
C) interpersonal
D) technical

Question 23

Of the three management skill areas (technical, human and conceptual) which is the most important and why?

Question 24

Define leadership in terms of hospitality.

Question 25

Key skills for a successful manager are

A) the ability to be a team player and work with others
B) to be a computer expert
C) to know the owner's needs and wants
D) to always rise from the ranks
E) to do every job better than their employees

Question 26

The three management skill areas are

A) planning, hiring, and housekeeping
B) services, knowledge of guests, and building maintenance
C) conceptual, interpersonal, and technical
D) bookkeeping, office management, and scheduling
E) knowing the company, profit making, and investing

Question 27

Managers with ________ skills have the ability to communicate with a wide range of employees.

A) interpersonal
B) technical
C) conceptual
D) functional

Question 28

Setting goals and creating objectives to achieve those goals is the process of

A) planning
B) forecasting
C) organizing
D) controlling

Question 29

The ability to view a corporation as a complete entity is a skill.

A) conceptual
B) technical
C) interpersonal
D) communication

Question 30

Discuss a situation where you will be in a position to justify your decisions and satisfy the demands of guests, employees, the owners (stakeholders), and the community. How do you balance each of these groups?

Question 31

The difference between leadership and management is that

A) managers provide a vision
B) leaders work outside the system
C) managers coordinate efforts
D) leadership is a formal process
E) leaders control risks and people

Question 32

Great leaders

A) must be highly educated and aggressive to get the job done
B) are motivated and grow into their roles
C) are hired at entry levels
D) are the individuals who have been on the job the longest and may have the most experience

Question 33

List the five main approaches to being a leader rather than a manager.

Question 34

Performing ceremonial duties is part of the ________ role of leaders.

A) figurehead
B) negotiator
C) communicator
D) liaison

Question 35

What is a transformational leader and what three practices are common?

Question 36

Keeping morale high and managing conflict is part of the function.

A) planning
B) motivating
C) controlling
D) organizing

Question 37

Setting standards and comparing actual performance to the standard is known as

A) leading
B) planning
C) organizing
D) controlling