Deck 5: Enhancing Organizational Communication and Collaboration Using Social Media

Question 1

A ________ provides a way for different components of software to interact and exchange data or functionality using common Web communication protocols.

A) static Web site
B) Web API
C) Web X3D
D) tag cloud
E) Web blog

Answer 1

B

Question 2

In the context of collaborative tools,________ is an example of an electronic conferencing tool.

A) MS Outlook
B) Apple FaceTime
C) Wikipedia
D) Google Docs
E) MS SharePoint

Answer 2

B

Question 3

________ are comprised of members from different geographic areas assembled as needed to collaborate on a certain project.

A) Work groups
B) Virtual teams
C) Non-core teams
D) Task forces
E) Command groups

Answer 3

B

Question 4

A major benefit of social software is the ability to harness the "wisdom of crowds," which is also referred to as ________.

A) collaborative filtering
B) preference elicitation
C) creative commons
D) consensus democracy
E) collective intelligence

Question 5

The concept of ________ is based on the notion that distributed groups of people with a divergent range of information and expertise will be able to outperform the capabilities of individual experts.

A) cognitive dissonance
B) creative commons
C) collective intelligence
D) consensus democracy
E) preference elicitation

Question 6

Which of the following is a reason for the development of the semantic Web?

A) Web pages can be understood by people but not by computers.
B) Users are able to use any device in any network for any service.
C) Users give a lot of unnecessary personal information to social networking sites.
D) Widgets cannot be integrated into Web pages.
E) Users are skeptical while making purchases online due to the fear of getting cheated.

Question 7

A ________ allows accessing remote or local data without having to know the complexities of this access,and thus enable creating unique and dynamic applications quickly and easily.

A) tag cloud
B) Web API
C) Web X3D
D) static Web site
E) Web blog

Question 8

The term ________ refers to a class of software that enables people to work together more effectively.

A) groupware
B) peopleware
C) spyware
D) malware
E) mashup

Question 9

The ________ Web,originally envisioned by Tim Berners-Lee,one of the founders of the Internet,is a set of design principles that will allow computers to be able to better index Web sites,topics,and subjects.

A) semantic
B) affiliate
C) folksonomy
D) collaborative
E) phishing

Question 10

Which of the following is an example of synchronous communication?

A) online reviews
B) work flow automation systems
C) bulletin board system
D) videoconferencing
E) e-mail

Question 11

Some people see ________ as the "contextual Web," where the immense amounts of content available to users will be filtered by contextual factors such as time,location,social activities,and so on.

A) Web 3.0
B) Web 2.0
C) Web 4.0
D) Web 5.0
E) Web 1.0

Question 12

Which of the following is an example of asynchronous communication?

A) e-mail
B) videoconferencing
C) online chat
D) shared whiteboards
E) electronic meeting support system

Question 13

Which of the following is a basic concept associated with Web 2.0?

A) shift in users' preference from online sites to encyclopedias as sources of unbiased information
B) shift in users' role from the passive consumer of content to its creator
C) shift in users' interest from sharing information to finding information
D) shift in users' lifestyle due to increased purchasing power
E) shift in users' preference to environment-oriented products

Question 14

Which of the following is a collaboration management tool that is used to facilitate virtual or collocated meetings?

A) Internet forums
B) video conferencing
C) blogs
D) fax
E) intranets

Question 15

The use of ________ within a company's boundaries or between a company and its customers or stakeholders is referred to as Enterprise 2.0.

A) Web 1.0 techniques
B) extranet
C) social media
D) extranet and Web 1.0 techniques
E) Web 3.0 techniques and extranet

Question 16

In the context of collaborative tools,________ is an example of a collaboration management tool.

A) MS Outlook
B) MS SharePoint
C) Google Talk
D) Apple FaceTime
E) Wikipedia

Question 17

In the context of Web 2.0,Web APIs enable the creation of ________.

A) protocols
B) mashups
C) codecs
D) folksonomies
E) tag clouds

Question 18

Which of the following is a consequence of the use of social software?

A) People are using encyclopedias as sources of unbiased information.
B) People are using environmentally-friendly products.
C) People have increased purchasing power.
D) People are sharing more personal information online.
E) People have become passive consumers of content.

Question 19

Which of the following statements is true about a mashup?

A) It is a small interactive tool used for a single purpose.
B) It is used to increase brand awareness through the network effect.
C) It is the process of allowing companies to use everyday people as a cheap labor force.
D) It is used to disseminate information to a narrow audience.
E) It is an application or a Web site that uses data from one or more service providers.

Question 20

Which of following factors differentiates asynchronous communication from synchronous communication?

A) language
B) network speed
C) coordination in time
D) expertise
E) distance

Question 21

The network effect refers to the notion that the value of a network is dependent on ________.

A) the speed of the network
B) the number of other users
C) the knowledge of the users
D) the commitment of the users
E) the technical expertise of the moderators

Question 22

Which of the following facilitates real-time written conversations?

A) instant messaging
B) discussion forums
C) status updates
D) blogs
E) tagging

Question 23

Which of the following benefits of groupware enables many people to speak and listen at the same time?

A) group memory
B) parallelism
C) process structuring
D) anonymity
E) spanning time

Question 24

Social bookmarking allows users to share Internet bookmarks and to create categorization systems.These categorization systems are referred to as ________.

A) tag clouds
B) podcasts
C) folksonomies
D) geospatial metadata
E) microblogs

Question 25

________ refers to manually adding metadata to media or other content.

A) Phishing
B) Tagging
C) Crowdsourcing
D) Podcasting
E) Netcasting

Question 26

An ________ is essentially a collection of personal computers networked together with sophisticated software tools to help group members solve problems and make decisions through interactive electronic idea generation,evaluation,and voting.

A) electronic folksonomy
B) electronic fund transfer
C) electronic data interchange
D) electronic meeting system
E) electronic tag cloud

Question 27

Which of the following statements is true about a Real Simple Syndication (RSS)feed?

A) It is used to increase brand awareness through the network effect.
B) It is used to disseminate information to a narrow audience.
C) It is used to market the product without the audience realizing it.
D) It is used to enable people to work in more flexible ways on a variety of Internet-related projects.
E) It is used to access the most current blogs,podcasts,videos,and news stories.

Question 28

Social presence tools are also known as ________ tools.

A) social bookmarking
B) instant chatting
C) microblogging
D) videoconferencing
E) geotagging

Question 29

________ take(s)the concept of real-time communication a step further by allowing people to communicate using avatars.

A) Blogging
B) Microblogging
C) Instant messaging
D) Discussion forums
E) Virtual worlds

Question 30

________ is the process of creating an online text diary made up of chronological entries that comment on everything from one's everyday life to wine and food,or even computer problems.

A) Crowdsourcing
B) Keylogging
C) Pharming
D) Phishing
E) Blogging

Question 31

In the context of collaborative tools,________ emulate traditional bulletin boards and allow for threaded discussions between participants.

A) instant messages
B) online document systems
C) blogs
D) discussion forums
E) wikis

Question 32

________ is the creation of a categorization system by users.

A) Social cataloging
B) Podcasting
C) Social blogging
D) Webcasting
E) Crowdsourcing

Question 33

Which of the following statements is true about social bookmarking?

A) It is the distribution of digital media.
B) It allows podcasters to publish and push current shows to the watchers/listeners.
C) It allows people to communicate using avatars.
D) It allows users to create folksonomies.
E) It allows users to post short "status updates."

Question 34

In the context of collaborative tools,________ is an example of an electronic communication tool.

A) MS Outlook
B) Google Docs
C) Apple FaceTime
D) MS SharePoint
E) Google Talk

Question 35

Podcasting is a misnomer because podcasts ________.

A) are concerned with the dissemination of information to a narrow audience
B) cannot be played on Apple's iPods
C) are not related to distribution of digital media for digital devices
D) are concerned with outsourcing tasks to a large group of people or community
E) can be played on a variety of devices in addition to Apple's iPods

Question 36

Which of the following explains the term "blogosphere?"

A) the movement against blogs
B) the amateurization of blogs
C) the revolution against microblogging
D) the community of all blogs
E) the movement against discussion forums

Question 37

Which of the following statements is true about a discussion forum?

A) It started out as a novice's way of expressing themselves using very simple Web pages.
B) It is the process of creating an online text diary made up of chronological entries that comment on everything.
C) It is a widely used synchronous groupware tool.
D) It is dedicated to a specific topic,and users can start new threads.
E) It enables a person to voice his/her thoughts through short "status updates."

Question 38

________ is the distribution of digital media,such as audio or video files,via syndication feeds for on-demand playback on digital media players.

A) Narrowcasting
B) Crowdsourcing
C) Blogging
D) Webcasting
E) Phishing

Question 39

________ is a cooperative social media application making use of the network effect.

A) Media sharing
B) Rich site summary
C) Media tagging
D) Instant messaging
E) A discussion forum

Question 40

Which of the following Web 2.0 applications has been classified by noted technology journalist Nicholas Carr as the "amateurization" of journalism?

A) blogs
B) discussion forums
C) message boards
D) instant messaging
E) chat rooms

Question 41

The term ________ marketing was coined by Harvard business professor Jeffrey Rayport to describe how good marketing techniques can be driven by word-of-mouth or person-to-person communication.

A) viral
B) buzz
C) stealth
D) affiliate
E) blog

Question 42

________ takes the concept of companies having used self-employed consultants to work on individual projects or provide content a step further by enabling people to work in more flexible ways on a variety of Internet-related projects.

A) E-filing
B) E-auction
C) E-tailing
D) E-lancing
E) E-timing

Question 43

Which of the following statements is true about a content management system?

A) It is the creation of goods or services by self-organizing communities.
B) The creation of the goods or services is dependent on the incremental contributions of the participants.
C) It allows the assignment of different roles for different users.
D) Anyone can help in producing or improving the final outcome of the goods and services.
E) It is a family of syndication feeds used to publish the most current blogs,podcasts,videos,and news stories.

Question 44

________ attempts to increase the relevance of search results by including content from blogs and microblogging services.

A) Social search
B) OpenSearch
C) Enterprise search
D) Metasearch
E) Netsearch

Question 45

________ sites create social online communities where individuals with a broad and diverse set of interests meet and collaborate.

A) Crowdsourcing
B) Social cataloging
C) Social networking
D) Social bookmarking
E) Media sharing

Question 46

Which of the following statements is true about tagging?

A) It is the process of creating a categorization system by users.
B) It is the process of distributing digital media for playback on digital media players.
C) It is the process of adding metadata manually to media or other content.
D) It is the process of creating avatars and syndication feeds.
E) It is the process of creating an online text diary.

Question 47

________ can be used to visualize user generated content on a site.

A) Crowdsourcing
B) Tag clouds
C) Phishing
D) Podcasts
E) Pharming

Question 48

Which of the following statements is true about viral marketing?

A) It uses the network effect to increase brand awareness.
B) It uses everyday people as a cheap labor force.
C) It is the dissemination of information to a narrow audience.
D) It enables people to work in more flexible ways on a variety of Internet-related projects.
E) It is used to market a product without the audience realizing it.

Question 49

________ is a phenomenon where companies use everyday people as a cheap labor force.

A) Nearshoring
B) Phishing
C) Crowdsourcing
D) Narrowcasting
E) Pharming

Question 50

Which of the following occurs during wiki wars?

A) Editors do not agree with the creators of the content.
B) Participants debate on a particular topic before creation.
C) Administrators refuse to publish a creator's content.
D) Guests edit the creator's content without permission.
E) Contributors continuously edit or delete each other's posts.

Question 51

Cloud-based collaboration tools ________.

A) allow for easy transferability of documents from one person to another
B) have well-documented procedures for system complexities
C) reduce the risk of exposing sensitive corporate data
D) require users to frequently upgrade their software
E) are complex and time-consuming to learn

Question 52

________ is the creation of goods or services by self-organizing communities.

A) Peer production
B) A folksonomy
C) Creative commons
D) Groupware
E) Crowd sourcing

Question 53

Which of the following statements is true about Google Sites?

A) It is an enterprise-level collaboration tool that allows users to create group Web sites and share team information.
B) It allows users to select a custom domain name for an additional fee.
C) It allows users to share events,send invitations to events,and subscribe to public calendars for new events.
D) It allows users to send large attachments and offers large storage space and superior filing and search capabilities.
E) It is an online office suite comprised of a spreadsheet application,a word processor,and a presentation application.

Question 54

________ is an online office suite comprised of a spreadsheet application,a word processor,and a presentation application.

A) Google Mail
B) Google Talk
C) Google Maps
D) Google Calendar
E) Google Docs

Question 55

According to Thomas Baekdal,which of the following is a critical factor in the success of a viral marketing campaign?

A) restricting access to viral content
B) doing what the audience expects
C) making sequels
D) restricting easy distribution
E) distributing products for free

Question 56

A(n)________ system allows users to publish,edit,version track,and retrieve digital content,such as documents,images,audio files,videos,or anything else that can be digitized.

A) social presence
B) collective intelligence
C) application sharing
D) content management
E) peer production

Question 57

Which of the following is one of the uses of geotagging?

A) to use avatars while chatting online
B) to create categorization systems for social cataloging
C) to know the location of a person sending out a breaking news update on Twitter
D) to create folksonomies for social bookmarking
E) to use syndicated feeds while sharing media

Question 58

Which of the following Google Apps is an instant messaging client?

A) Google Mail
B) Google Calendar
C) Google Talk
D) Google Play
E) Google Maps

Question 59

Which of the following statements is true about peer production?

A) The creator is responsible for publishing new information.
B) Only editors have the right to develop new content.
C) It is also known as enterprise content systems.
D) Anyone can help in producing or improving the final outcome.
E) The guest is a person who can only view the digital information.

Question 60

Membership on virtual teams is fluid,with teams forming and disbanding as needed,with team size fluctuating as necessary,and with team members coming and going as they are needed.

Question 61

Social media is a classification of Web 2.0 applications.

Question 62

Desktop videoconferencing has been enabled by the growing power of processors powering personal computers and faster Internet connections.

Question 63

E-mail is an example of synchronous communication.

Question 64

Many successful Web 2.0 applications rely on Web APIs (application programming interfaces)to function.

Question 65

Many companies have not been able to realize the full potential of a virtual world environment beyond just providing virtual showcases for their products.

Question 66

Asynchronous discussion forums emulate real-time written conversations.

Question 67

Social presence tools are designed for lengthy posts.

Question 68

Web 1.0 applications allow people to collaborate and share information online.

Question 69

When Web pages are designed using semantic principles,computers will be able to read the pages,and search engines will be able to give richer and more accurate answers.

Question 70

A work flow automation system is an example of a synchronous groupware tool.

Question 71

By providing access to useful Web APIs,organizations extend their reach and build and strengthen customer relationships,providing a base for revenue-generating services.

Question 72

Social sharing and collaboration are some of the core Web 1.0 values.

Question 73

Virtual meetings can only be done synchronously by using technologies such as online discussion boards.

Question 74

Open source software is an example of the power of collective intelligence.

Question 75

The idea of mashups came from popular music where many songs are produced by mixing two or more existing songs together.

Question 76

One of the most popular groupware systems - and arguably the system that put groupware into the mainstream - appeared in 1989 when Lotus Development released its Notes software product.

Question 77

In a Web 2.0 application,there is a relatively strict distinction between content creators and content consumers.

Question 78

Virtual teams are commonly used for tasks such as developing systems and software.

Question 79

A widget could combine geospatial data,photos,reference information,hotel prices,and weather information to provide a comprehensive overview of travel destinations.

Question 80

Enterprise search engines such as Microsoft's Enterprise Search or the Google Search Appliance are designed to retrieve content from various internal data sources,including documents,databases,or applications linked to the company's intranet.