Deck 9: Delivering Training

Question 1

A rule of thumb for trainers when choosing their attire is to

A) dress formally.
B) dress "down" from their trainees, be a little more casual.
C) dress at the same level or slightly better than their trainees.
D) dress in what they feel most comfortable.

Answer 1

C

Question 2

In order for trainers to minimize distractions, they should

A) train only in buildings that they are familiar with.
B) visit the training site in advance to familiarize themselves with the facilities.
C) pick up all electronic devices upon entering the room.
D) allow breaks every 15 minutes.

Answer 2

B

Question 3

refers to volume, articulation, dialects, pitch, inflection, rate and use of pauses.

A) Vocal cues
B) Intonation
C) Verbal delivery
D) Speaking cues

Answer 3

A

Question 4

As Molly proceeded with her training module, she noticed members of the audience were bouncing their legs or moving their fingers. This type of behavior indicates Molly should

A) change her teaching method.
B)
B) offer trainees an opportunity for a break.
C) monitor her nonverbal signals.
D) use suggestion a or

Question 5

Presenting information is the same thing as communication.

Question 6

What is the first set of potential nonverbal messages received by trainees?

A) appearance
B) facial expression
C) vocal cues
D) eye contact

Question 7

Listening faces are

A) Facial expressions that should be practiced to look natural.
B) Facial expressions that show a trainer is listening to trainees' comments and questions
C) Facial expressions that show trainees are listening to the training
D) Facial expressions that a general expression to make everyone think you are listening.

Question 8

Which method should an effective trainer use in an effort to achieve good eye contact?

A) The spot grid
B) The overlook
C) The "V"
D) The front row look

Question 9

What are immediacy behaviors?

A) behaviors that communicate liking and feelings of pleasure
B) behaviors that demonstrate the proximity of trainers and trainees
C) behaviors that must be addressed immediately to ensure a successful training
D) behaviors that exhibit portray status or power

Question 10

Select the best example of verbally immediate statements from the examples below:

A) Why don't you listen when your supervisor offers suggestions?
B) Why don't I demonstrate the process for you?
C) Why should we consider the benefits of using technology to enhance our presentation?
D) Why don't you work with your teammates on improving your presentation?

Question 11

Most training sessions and conversation during breaks is conducted in the zone of interaction proxemics.

A) intimate
B) personal
C) social
D) public

Question 12

Considerations such as the practices and values of an organization as known as

A) psychological needs.
B) physical needs.
C) organizational culture.
D) training culture.

Question 13

What is the primary source of emotional expression?

A) tone
B) face
C) appearance
D) vocal cues

Question 14

Which is NOT considered to be behavior that demonstrates immediacy?

A) eye contact
B) posture
C) movement
D) exclusive language

Question 15

A speaker who utilizes notes or an outline but is not reading or speaking from a memorized script is using the style of delivery.

A) manuscript
B) impromptu
C) extemporaneous
D) memorized

Question 16

Mary wants her trainees to conduct a brainstorming exercise. According to your text, which seating arrangement is more beneficial?

A) traditional row and column
B) modular
C) horseshoe
D) circular

Question 17

During training, Larry is presenting the benefits of effective listening skills in conflict resolution. Although his words stress the importance of the skill, his nonverbal delivery is flat and uninteresting. What is the most likely effect of this presentation?

A) Trainees will believe his words and see the information as important.
B) Trainees will believe his nonverbal delivery and see the information as uninteresting.
C) Trainees will ask more questions.
D) There will likely be no effect.

Question 18

Diego wants to improve his training delivery. What should he do?

A) Videotape himself and watch it as a participant.
B) Ask a family member to critique his training.
C) Talk to the trainees and ask them about his delivery.
D) Practice in front of the mirror.

Question 19

When planning your training delivery, you should consider

A) the trainees and the training environment.
B) doing what you feel most comfortable with.
C) how much you are getting paid to determine how much information to share.
D) how to address negative mindsets

Question 20

Melissa wants to increase perceptions of her credibility. What should she be aware of?

A) Her material is relevant.
B) Her eye contact is not as important as her attire.
C) Her tone of voice is less important than the words she is saying.
D) She doesn't have to cite her sources since she is the "expert".

Question 21

Credibility is something that is given to the trainer by the audience.

Question 22

The Nonverbal communication tends to be more influential and believable than verbal communication.

Question 23

Distracting movement and gestures used by a trainer do not have an effect on immediacy between the trainer and the trainees.

Question 24

Training delivery should be adapted to organizational culture.

Question 25

Explain the importance of making eye contact with trainees. What are the benefits of making eye contact? What are some effective methods for accomplishing this goal? What are some of the habits that indicate poor trainer eye contact?

Question 26

One suggestion to increase your credibility is to be well marinated in your material. Explain the concept and offer at least two suggestions for how to accomplish this goal.

Question 27

Effective trainers should be aware of and try and eliminate their own adaptors.

Question 28

Kinesics is the study of the use of time.

Question 29

List and describe or draw) the three seating arrangements discussed in the text. Discuss the delivery goal and purpose for each type of arrangement.

Question 30

A cold room will keep all trainees awake and ensure the overall success of the training.

Question 31

A trainer who consistently stands in the personal zone of his or her trainees will be seen as less immediate.

Question 32

Gestures that indicate when you want to interact with others are called regulators.

Question 33

List and explain at least five of the environmental conditions that should be considered when planning for the delivery of your training.

Question 34

Discuss the spatial zones and what activity should occur in each.