Deck 16: Performance Improvement

Question 1

Tools employed in Total Quality Management for problem solving and measurement are:

A) brainstorming and benchmarking
B) budgets and ratios
C) chronocyclegraph and pathway charts
D) QWL and QA

Answer 1

A

Question 2

A Pareto chart is a problem solving tool.

Answer 2

True

Question 3

TQM is based on the systems approach to management.

Answer 3

True

Question 4

Which of the following is an example of a fundamental principle of motion economy?

A) placing a mixer between two work centers so that employees from both may use it
B) storing all tools in a locked cabinet in the storeroom when not in use
C) transferring food from cooking pans into serving pans
D) using both hands in opposite and symmetrical directions to crack eggs

Question 5

QA measures include meals/hour, efficiency percent, and lighting
intensity.

Question 6

The objectives of work simplification are to

A) design equipment that is efficient and effective
B) make work easier, less costly, and avoid waste
C) provide charts to analyze work to be done
D) provide in-service programs for employees

Question 7

TQM requires that management operate on Theory X assumptions.

Question 8

(Place the letter of Total Quality Management tool listed in Column B that corresponds to its use as listed in Column A.)

Question 9

Which of the following methods is the least costly method of conducting a time and motion study?

A) completing operation and process charts
B) conducting micromotion studies
C) developing flow diagrams
D) performing work sampling

Question 10

In the TQM philosophy of management, reducing variation is viewed as the key to improving productivity and quality. This reduction in variation is focused on which part of the systems model?

A) transformations
B) inputs
C) outputs
D) environment

Question 11

(Place the letter of the work improvement study tool listed in Column B that corresponds to its description in Column A.)

Question 12

The best definition of productivity is:

A) level of output for a given degree of input
B) measurement of quality of service rendered
C) number of full time equivalents available for a given task
D) number of man-hours worked per pay period

Question 13

One of the first steps in a job improvement plan should be to:

A) avoid the use of automatic timing and temperature control devices
B) eliminate the use of prepared foods
C) eliminate unnecessary operations, delays, and moves
D) select equipment designed for specific, single operations

Question 14

One of the overall objectives of work design is

A) decreased cost of goods produced
B) decreased cost of operations
C) increased employee satisfaction
D) increased level of output

Question 15

Lean Six Sigma differs from Six Sigma in the following way

A) the PDCA cycle is not used in order to make the process "leaner"
B) it is used only for lean manufacturing operations
C) verifiable data are not needed in order to make decisions
D) reducing waste has been added to the Six Sigma concept

Question 16

A fish diagram is a measurement tool.

Question 17

In a hospital foodservice which of the following would be a valuable measure of productivity?

A) food cost/patient day
B) number of meals/patient day
C) number of meals/worked hour
D) number of worked hours/patient day