Deck 4: The Fulfillment Process

Question 1

A packing list includes the storage location of the materials to be packed.

Answer 1

False

Question 2

The fulfillment process often begins when a supplier sends an inquiry.

Answer 2

False

Question 3

When using an ES, it is very difficult to obtain information about the status of a customer order.

Answer 3

True

Question 4

Sell-from-stock involves fulfilling customer orders directly from the company's inventory or finished goods.

Question 5

A picking document includes the storage location of the materials to be picked.

Question 6

When using an ES, much of the data needed to create a customer invoice is manually entered.

Question 7

Configure-to-order involves fulfilling customer orders directly from the company's inventory or finished goods.

Question 8

When using an ES, much of the data needed to create a customer invoice is automatically obtained from data previously stored in the system.

Question 9

The fulfillment process often begins when a supplier sends a quotation.

Question 10

The fulfillment process often begins when a customer sends an inquiry.

Question 11

The sales department creates the customer purchase order.

Question 12

The sales department creates the sales order.

Question 13

A financial impact is not made on the income statement in the fulfillment process when you send the shipment.

Question 14

Sell-from-stock involves taking a standard or base model of a product and then configuring it to meet the customer's special needs by adding either special options or add-on parts.

Question 15

Configure-to-order involves taking a standard or base model of a product and then configuring it to meet the customer's special needs by adding either special options or add-on parts.

Question 16

The fulfillment process often begins when a customer sends a quotation.

Question 17

When creating customer invoices, the person responsible can retrieve a list of orders that need to be acted on. This list is called a billing due list.

Question 18

When creating customer invoices, the person responsible can retrieve a list of orders that need to be acted on. This list is called an order due list.

Question 19

The only time a financial impact is made on the income statement in the fulfillment process is when you send the shipment.

Question 20

When you sent the shipment two transactions happen that affect the financial impact of the fulfillment process.

Question 21

Which of the following data is NOT typically found in an invoice?

A) Ship to:
B) quantity
C) price
D) picked quantity

Question 22

Which of the following data is NOT typically found in a picking document?

A) quantity
B) material number
C) price
D) F.O.B. Point

Question 23

The cost of goods sold account goes up when shipment is sent.

Question 24

In a manual process, which of the following documents is created by the warehouse when they receive a sales order?

A) purchase order
B) sales order
C) picking list
D) invoice

Question 25

In a manual process, which of the following documents is an itemized list of the materials sent or the services provided to the customer, with the cost of the items plus discounts, taxes, shipping, and other charges?

A) purchase order
B) sales order
C) invoice
D) packing list

Question 26

Which of the following data is NOT typically found in a sales order?

A) requested delivery date
B) actual delivery date
C) material number
D) shipment terms

Question 27

In the fulfillment process, which department prepares and sends the shipment?

A) Sales
B) Purchasing
C) Accounting
D) Warehouse

Question 28

In the fulfillment process, which department prepares and sends the quotation?

A) Sales
B) Purchasing
C) Accounting
D) Production

Question 29

Which of the following data is NOT typically found in a customer purchase order?

A) material number
B) quantity
C) storage location
D) price

Question 30

Which of the following is the correct order of the Fulfillment Process?

A) Receive Customer Inquiry, Receive Customer Purchase Order, Create Sales Order, Prepare and Send Shipment, Create and Send Invoice, Receive Payment
B) Receive Customer Purchase Order, Receive Customer Inquiry, Create Sales Order, Prepare and Send Shipment, Create and Send Invoice, Receive Payment.
C) Receive Customer Inquiry, Receive Customer Purchase Order, Create Sales Order, Create and Send Invoice, Prepare and Send Shipment, Receive Payment.
D) Create Sales Order, Receive Customer Inquiry, Receive Customer Purchase Order, Prepare and Send Shipment, Create and Send Invoice, Receive Payment.

Question 31

In the fulfillment process, which department receives payment?

A) Sales
B) Purchasing
C) Accounting
D) Warehouse

Question 32

The cost of goods sold account goes up when a shipment is prepared.

Question 33

In a manual process, which of the following documents is used to track the progress of the fulfillment process?

A) purchase order
B) sales order
C) picking list
D) invoice

Question 34

The accounts receivable account goes up when an invoice is sent.

Question 35

The accounts receivable account goes up when a shipment is sent.

Question 36

Which of the following data is NOT typically found in a quotation?

A) requested delivery date
B) quantity
C) price
D) terms of delivery

Question 37

Which of the following data is NOT typically found in a packing list?

A) Ship to:
B) quantity
C) Bill to:
D) invoice date

Question 38

In the fulfillment process, which department prepares and sends the invoice?

A) Sales
B) Accounting
C) Warehouse
D) Production

Question 39

In a manual process, which of the following documents is a commitment by the customer to purchase the materials?

A) purchase order
B) sales order
C) picking list
D) packing list

Question 40

In a manual process, which of the following documents accompanies the shipment and specifies the items and quantities shipped?

A) purchase order
B) picking list
C) invoice
D) packing list

Question 41

Which of the following are examples of process-level information relevant to the fulfillment process?

A) Which customers are prompt and which ones are habitually late in sending the payment?
B) Which materials are sold most frequently?
C) Which materials are produced most often?
D) Which vendor do we buy from most frequently?
E) What is the average time between creating a sales order and sending the shipment?

Question 42

Typically, which of the following information would you find in a quotation?

A) Bill to address
B) Ship to address
C) Quantity
D) Requested delivery date
E) Price

Question 43

Typically, which of the following information would you find in a sales order?

A) Bill to address
B) Ship to address
C) Quantity shipped
D) Requested delivery date
E) Storage Location

Question 44

Which of the following are variations of the basic fulfillment process?

A) quote to cash
B) procure to pay
C) requisition to pay
D) inquiry to cash
E) plan to produce

Question 45

Typically, which of the following information would you find in a purchase order?

A) Bill to address
B) Ship to address
C) Quantity shipped
D) Requested delivery date
E) Storage Location

Question 46

Which of the following are examples of process-level information relevant to the fulfillment process?

A) Which customers are prompt and which ones are habitually late in sending the payment?
B) Which materials are procured most frequently?
C) Which materials are produced most often?
D) Which customer does SSB sell to the most frequently?
E) What is the average time between creating a purchase order and receiving the shipment?

Question 47

Which of the following are examples of instance-level information relevant to the fulfillment process?

A) When did we send the goods?
B) Was the invoice received? If so, when?
C) Which suppliers are prompt and which ones are habitually late in delivering the materials ordered?
D) What was the total of the invoice?
E) What is the average time between creating a purchase order and receiving the shipment?

Question 48

When using an ES, the person responsible for preparing invoices can retrieve a list of orders that need to be billed. Such a list is called:

A) billing due list
B) delivery due list
C) order due list
D) customer order list

Question 49

Payment terms are declared by the buyer at what step?

A) Customer Inquiry
B) Quotation
C) Purchase Order
D) Sales Order

Question 50

Which of the following accounts are affected by a shipment of goods to a customer?

A) accounts payable
B) accounts receivable
C) cost of goods sold
D) finished goods inventory
E) bank account

Question 51

Which of the following are examples of instance-level information relevant to the fulfillment process?

A) When did the vendor send the goods?
B) Was the invoice paid? If so, when?
C) Which suppliers are prompt and which ones are habitually late in delivering the materials ordered?
D) What was the total of the sales order?
E) How long did it take to send the shipment after creating a sales order?

Question 52

Which of the following steps in the fulfillment process do not have an impact on the financials of the company receiving the order from the customer?

A) receive customer inquiry
B) send quotation
C) receive customer purchase order
D) send shipment
E) receive customer payment

Question 53

Which of the following are examples of instance-level information relevant to the fulfillment process?

A) When did we send the goods?
B) Was the invoice sent? If so, when?
C) When did the warehouse receive the order?
D) What was the total of the payment?
E) How long did it take to receive the shipment after creating a purchase order?

Question 54

Which of the following steps in the fulfillment process have an impact on the financials of the company receiving the order from the customer?

A) receive customer inquiry
B) send quotation
C) receive customer purchase order
D) send shipment
E) receive customer payment

Question 55

Which of the following are examples of process-level information relevant to the fulfillment process?

A) Which suppliers are prompt and which ones are habitually late in delivering the materials ordered?
B) Which materials are sold most frequently?
C) Which materials are produced most often?
D) Which customer does SSB sell to most frequently?
E) What is the average time between creating a sales order and sending the shipment?

Question 56

A company does not have sufficient inventory of materials ordered by a customer. So, it ships what it has now and will ship the remaining at a later date when more materials are available. Which of the following best describes the above scenario?

A) balked shipment
B) rejected shipment
C) picking
D) backorder

Question 57

Which of the following are documents associated with the fulfillment process?

A) picking list
B) packing list
C) bill of materials
D) customer master
E) customer invoice

Question 58

When using an ES, the person responsible for preparing shipments can retrieve a list of orders that need to be shipped. Such a list is called:

A) billing due list
B) delivery due list
C) order due list
D) customer order list

Question 59

Payment terms are declared by the seller at what step?

A) Customer Inquiry
B) Quotation
C) Purchase Order
D) Sales Order

Question 60

Typically, which of the following information would you find in a picking document?

A) Bill to address
B) Ship to address
C) Quantity
D) Requested delivery date
E) Price

Question 61

Typically, which of the following information would you find in an invoice?

A) Bill to address
B) Ship to address
C) Quantity
D) Requested delivery date
E) Price

Question 62

Typically, which of the following information would you find in a packing list?

A) Bill to address
B) Ship to address
C) Quantity
D) Requested delivery date
E) Price