Deck 4: Listening

Question 1

Which of the following components of listening are covert?

A) Receiving and processing a message
B) Receiving and sending a message
C) Processing and sending a message
D) Receiving, processing, and sending a message

Answer 1

A

Question 2

Reflection can be used to defuse misunderstandings that may occur between the helper and the client.

Answer 2

True

Question 3

The primary verbal response used to convey empathy is:

A) clarification.
B) paraphrasing.
C) reflection.
D) summarization.

Answer 3

C

Question 4

Which of the following listening responses is usually constructed in question format?

A) Summarizing
B) Paraphrasing
C) Clarification
D) Reflection

Question 5

A helper is having difficulty understanding how the client feels about their current relationship due to the vague explanations the client has offered. The helper will most likely utilize to make the client's message explicit.

A) clarification
B) paraphrase
C) reflection
D) summary

Question 6

A young client rolls his eyes when he discusses the rules his mother is attempting to enforce. The client's nonverbal behavior "eye roll" would be categorized as:

A) kinesics.
B) proxemics.
C) paralinguistics.
D) microverbalization.

Question 7

All of the following are ways to convey empathy EXCEPT:

A) use verbal responses that add on to implicit client messages.
B) show desire to comprehend.
C) use verbal responses that refer to the client's feelings.
D) use verbal responses that challenge client's negative self-talk.

Question 8

"What has the client told me?" "What is the content of the message?" "What is an appropriate sentence stem? "How can I translate the client's key content into my own words?" These are four steps in:

A) clarification.
B) reflection.
C) paraphrase.
D) summarization.

Question 9

Some cultural groups place greater emphasis on nonverbal than verbal behavior in themselves and in their helper.

Question 10

The purposes of paraphrasing include all EXCEPT which of the following?

A) To convey to a client that his/her message has been clearly understood
B) To emphasize affect if attention to content is premature or counterproductive
C) To encourage a client to expand on a key idea or topic
D) To help a client focus on a particular situation, event, idea, or behavior

Question 11

Clarification, paraphrasing, reflection, and summarization are examples of:

A) challenging assumptions.
B) verbal listening responses.
C) paraverbal listening responses.
D) nonverbal listening responses.

Question 12

Within the family, the cultural story is used for all the following EXCEPT:

A) informing where the ancestors came from.
B) defining what issues are important to the family.
C) defining what issues are important to the family.
D) informing about communication and listening patterns in the family.

Question 13

Teyber and McClure (2011) identify two common affective constructions with mixed components. These affective constructions are:

A) anger-sadness-shame and sadness-anger-guilt.
B) anger-depression-anxiety and sadness-frustration-guilt.
C) depression-anxiety-guilt and anger-disgust-guilt.
D) anxiety-depression-anger and anger-guilt-shame.

Question 14

Paraphrasing a client's message involves:

A) parroting or repeating the feelings expressed.
B) translating the feelings expressed into the helper's own words.
C) parroting or repeating the content of the message.
D) translating the content of the message into the helper's own words.

Question 15

The difference between paraphrasing and reflection is:

A) paraphrasing restates feelings while reflection rephrases content.
B) paraphrasing restates content while reflection rephrases feelings.
C) reflection parrots the client's words while paraphrasing adds to the message.
D) reflection restates content only while paraphrasing adds to the message.

Question 16

Reception of a message may also be thought of as a style of listening called listening.

A) reflective
B) connective
C) contemplative
D) empathic

Question 17

Which of the following is TRUE with respect to listening to clients' stories?

A) Omissions in the telling of the story may provide important cues.
B) Insight does not arise from the simple retelling of a story.
C) Stories are present and relevant in a few ethnic cultural groups.
D) Each time a story is told it reopens old wounds.

Question 18

A client's voice lowers to a whisper when he talks about being physically assaulted by a co-worker. This change in vocalization would be categorized as:

A) kinesics.
B) proxemics.
C) paralinguistics.
D) microverbalization.

Question 19

A client angrily tells her counselor that her supervisor has made several racial slurs in the workplace. The helper gives the client a dismissive look. The helper's nonverbal behavior is:

A) leakage only.
B) a microaggression.
C) leakage and congruency.
D) leakage and a microaggression.

Question 20

Mindfulness is a quality commonly found in all EXCEPT which of the following?

A) Members of Eastern cultures who practice tai chi
B) Helpers who can multitask and think critically in the moment
C) Helpers who are dedicated to working with dying persons
D) Helpers who demonstrate a presence that is simultaneously highly involved and quite contained

Question 21

With empathy, a helper uses mild to moderate interpretations of the client's inferred feelings.

A) congruent
B) incongruent
C) personal
D) additive

Question 22

Which of the following does NOT apply to the use of summarization responses?

A) They assist in extracting meaning from vague and ambiguous messages.
B) They can be used to interrupt a client's incessant rambling or "storytelling."
C) They serve to moderate the pace of a session that is moving too quickly.
D) They promote divergent thinking to assist with problem-solving.

Question 23

Client, a 30-year-old male: "You know, it's wild. Everybody talking at me. Saying I need to stop the drinking, but they don't get it, you know." Please compose two possible clarification responses.

Question 24

Client, an 11-year-old girl, who has learned that her parents are divorcing: "If they really cared about me, they wouldn't be getting a divorce. It's like I don't count. I'm a ghost." Please write a paraphrase response for the client.

Question 25

In using a summarization response, the helper's main task is to identify in the client's message.

A) primary ideas
B) themes
C) goals
D) conflicts

Question 26

An elderly client perceives the helper's lack of physical closeness as arrogance while the helper finds the client's need for physical closeness as being intrusive. This nonverbal behavior of spatial distance in interactions is:

A) kinesics.
B) paralinguistic.
C) proxemics.
D) affective.

Question 27

Client, a 16-year-old female: "I'm done with school. Everyone hates me. They call me nasty names and won't leave me alone. It keeps me on edge, you know, wears you down when everyone gives you grief, but the cutting helps. Feeling the pain takes the edge off. I can relax. It's not like I'm trying to kill myself. I'm just trying to find some peace and cutting myself is better than becoming a drunk or like huffing." Please compose a clarification, paraphrase, reflection of feelings, and summarization response for the client.

Question 28

Client, a young woman: "I don't think things can get any worse. I got written up at work. My rent is late and it is just a matter of time before the landlord catches up with me. I'm getting an 'F' in my Biology class. They're going to throw me out of college." Please write a summarization response to regulate the pace of the session and give focus.

Question 29

Client, a 62-year-old male: "It is so ridiculous. I've been with the company for over twenty-five years and they're throwing me out like they do the trash. Budget cutbacks. A bad economy. Angry. Angry doesn't even begin to cover it." Please write two possible reflection of feelings responses for the client.

Question 30

When reflecting feelings with adult clients, the helper should reflect feelings using:

A) the client's own descriptive feeling words. b. interchangeable affect words that match the level of intensity.
C) affective descriptors that slightly exceed the intensity expressed by the client.
D) affect words that are somewhat less intense than those used by the client.