Deck 1: What Is Customer Service

Question 1

What is the definition of customer service?

Answer 1

Customer service is anything we do for the customer that enhances the customer experience

Question 2

List 5 examples of customer service.

Answer 2

Accessibility when and where the customer wants it.

Question 3

What are the 5 needs that every customer has?

Answer 3

Appreciation.

Question 4

Explain why it is necessary for customer service providers to maintain positive relationships with both internal and external customers.

Question 5

Which of the following is not an example of customer service?

A)owner's manual and frequently asked questions online
B)empathy in handling customer complaints
C)the lowest price in town
D)on time delivery

Question 6

List the ways you can become a better customer.

Question 7

How is technology enhancing the provision of excellent customer service?

Question 8

Is the loss of current dollars the only concern when a customer is lost?

Question 9

Define contentment.

Question 10

Write your own philosophy and definition of customer service.

Question 11

Relate customers' expectations about price to their expectations of service.

Question 12

Customer service is:

A)specifically price oriented.
B)our personal vision of the results that will come from our experience.
C)anything we do for the customer that enhances the customer experience.
D)entirely knowledge based.