Deck 7: Managing Stress and the Work-Life Balance

Question 1

All of the following are examples of an interpersonal demand stressor except

A)leadership style.
B)personalities.
C)group norms.
D)job security.
E)group acceptance.

Answer 1

D

Question 2

Which of the following is not a characteristic of a Type B person?

A)They are confident.
B)They experience few time conflicts.
C)They are able to work at a constant pace.
D)They are highly devoted to work.
E)They have a balanced approach to life.

Answer 2

D

Question 3

In general, optimistic people

A)tend to handle stress better.
B)are more prevalent in America than in Japan or Brazil.
C)are more prone to experience the physical effects of stress.
D)are more prone to experience the psychological effects of stress.
E)see themselves as more complex individuals.

Answer 3

A

Question 4

Receiving contradictory demands with respect to one's work role is a case of

A)role ambiguity.
B)role reversal.
C)role overload.
D)role underload.
E)role conflict.

Question 5

Task demands that are too low can cause a person to

A)develop healthy coping techniques.
B)become bored.
C)be healthy and pleased with life.
D)feel invigorated.
E)become anxious about time pressures.

Question 6

Which of the following is not an example of a role demand stressor?

A)Role overload
B)Intrasender conflict
C)Role commitment
D)Role conflict
E)Role ambiguity

Question 7

Which of the following describes a situation in which the worker takes on too many tasks or the tasks exceed the worker's capabilities?

A)Role conflict
B)Role ambiguity
C)Role reversal
D)Role underload
E)Role overload

Question 8

Research on Holmes and Rahe's Life Change Scale shows that

A)everyone who scores above 300 will experience major illness.
B)this scale has received only mixed support.
C)everyone has the same stress threshold.
D)this scale is best suited to minority employees.
E)only negative events affect your score.

Question 9

All of the following are basic causes of stress in organization except

A)role demands.
B)intrinsic demands.
C)physical demands.
D)interpersonal demands.
E)task demands.

Question 10

All of the following are examples of distress except

A)negative stress.
B)excessive pressure.
C)exhaustion.
D)unreasonable demands on our time.
E)bad news.

Question 11

A poorly designed office that doesn't allow a worker adequate privacy is an example of a(n) organizational stressor.

A)physical demand
B)personal demand
C)task demand
D)role demand
E)interpersonal demand

Question 12

conflict occurs when a supervisor sends clear but contradictory messages.

A)Intrarole
B)Interrole
C)Intrasender
D)Intersender
E)Person-role

Question 13

A moderate degree of workload-related stress can

A)stimulate energy and motivation.
B)overload the nervous system.
C)weaken the physical system.
D)result in apathy.
E)increase anxiety.

Question 14

Vague instruction from a supervisor is an example of that can lead to stress.

A)interpersonal demands
B)task demands
C)role overload
D)role ambiguity
E)role conflict

Question 15

A(n) is a set of expected behaviors associated with a particular position in a group or organization.

A)information node
B)stressor
C)role
D)catalyst
E)demand

Question 16

Which of the following types of conflict results from a discrepancy between role requirements and an individual's personal values?

A)Intrarole
B)Person-role
C)Intersender
D)Intrasender
E)Interrole

Question 17

Which of the following is not true about the general adaptation syndrome model?

A)Everyone has a stress threshold.
B)Some people cannot tolerate much stress at all.
C)Prolonged exposure to stress results in a greater tolerance for future stress.
D)Some people can tolerate a great deal of stress.
E)Each person has a normal level of resistance to stressful events.

Question 18

Stressors are defined as

A)stress on the job.
B)the result of mismanagement.
C)stress that accompanies negative events.
D)anything that induce stress.
E)situations that should be avoided.

Question 19

Which of the following is an example of eustress?

A)Excessive pressure to perform
B)Unreasonable demands on time
C)Making a speech
D)Getting fired
E)Getting a speeding ticket

Question 20

In which stage of the general adaptation syndrome do people resist the negative effects of the stressor?

A)Resistance
B)Physiological
C)Panic
D)Emotional
E)Alarm

Question 21

Which of the following is not one of the suggested steps for time management?

A)Impression management
B)Make a list every morning
C)Work on tasks in order of importance
D)Identify critical activities
E)Identify trivial activities

Question 22

All of the following work attitudes relate to stress except

A)motivation.
B)absenteeism.
C)organizational commitment.
D)job satisfaction.
E)morale.

Question 23

Medical, psychological, and behavioral responses to stress are primarily

A)eustress.
B)burnout.
C)hardiness adjustments.
D)individual consequences.
E)organizational consequences.

Question 24

All of the following are direct organizational consequences of stress except

A)accident proneness.
B)poor work quality.
C)turnover.
D)absenteeism.
E)lowered productivity.

Question 25

Life trauma differs from life change in all of the followings ways except

A)it represents upheaval in a person's life.
B)it has a longer-term focus.
C)it has a narrower focus.
D)it alters a person's attitudes, emotions, and/or behaviors.
E)it has a more direct focus.

Question 26

Psychological consequences of stress include all of the following except

A)depression
B)sleeping too much
C)not sleeping enough
D)headaches
E)family problems

Question 27

Life traumas include all of the following except

A)marital problems
B)aggression
C)family difficulties
D)health problems unrelated to stress
E)death of a child

Question 28

Skin conditions such as acne and hives are a consequence of too much stress at work.

A)psychological
B)medical
C)behavioral
D)physiological
E)cognitive

Question 29

Common dimensions of a person's life tied specifically to work include all of the following except

A)current job.
B)interpersonal relationships at work.
C)religious affiliations.
D)job security.
E)working hours.

Question 30

Role conflict and role ambiguity can be reduced by which individual strategy for stress management?

A)Job enrichment
B)Time management
C)Participation
D)Support groups
E)Learning to say no

Question 31

Behavioral consequences of organizational stress include all of the following except

A)smoking.
B)alcohol abuse.
C)negative changes in attitudes.
D)aggression.
E)appetite disorders.

Question 32

Work-life relationships that are separate from work include all of the following except

A)a person's spouse.
B)career goals.
C)dependents.
D)personal life interests.
E)friendship network

Question 33

Burnout

A)is most frequently found among high achievers.
B)occurs when the worker enrolls in stress-management programs.
C)occurs when a worker puts too much of himself or herself into the job.
D)is more common among women than men.
E)is found more often in Type B personalities.

Question 34

The primary individual mechanisms for managing stress include all of the following except

A)exercise.
B)relaxation.
C)optimism.
D)time management.
E)support groups.

Question 35

Which of the following is not an example of a collateral program?

A)Career development
B)Employee fitness
C)Health promotion
D)Stress management
E)Shift work

Question 36

Which of the following has not been found to be a possible individual consequence of stress?

A)Strokes
B)Ulcers
C)Accident proneness
D)Heart attacks
E)Job transfer

Question 37

Stress is defined as an individual's adaptive response to a stimulus.

Question 38

All of the following are signs of burnout except

A)putting in long hours, but getting little accomplished.
B)dreading going to work.
C)metal exhaustion.
D)physical exhaustion.
E)strenuous exercise.

Question 39

Usually, high work stress results in job performance.

A)a neutral effect on
B)decreased
C)no effect on
D)increased
E)improved

Question 40

Which of the following is not a relaxation technique for coping with work stress?

A)Making a "to do" list
B)Sitting quietly with eyes closed
C)Taking a rest break
D)Taking a vacation
E)Taking a nap

Question 41

Burnout is a general feeling of exhaustion that develops when a person simultaneously experiences too much pressure and has too few sources of satisfaction.

Question 42

Poor lighting does not create stress.

Question 43

Stimuli that cause stress are called "stressors."

Question 44

Holmes and Rahe first developed and popularized the notion of life change as a source of stress.

Question 45

The relationship between Type A and Type B behavior patterns and coronary heart disease is more complex than originally believed.

Question 46

When a person first encounters a stressor, the first stage is called resistance.

Question 47

Interpersonal demands include group pressures, leadership, and interpersonal conflict.

Question 48

Type A people are more successful than Type B people.

Question 49

People with hardy personalities are less likely to suffer illness under high levels of stress.

Question 50

The exhaustion stage of the general adaptation syndrome occurs as a result of prolonged exposure to a stressor without resolution.

Question 51

In the workplace, stress is always a negative factor.

Question 52

Eustress is positive stress.

Question 53

Organizational consequences of stress include a decline in performance, withdrawal, and negative changes in attitudes.

Question 54

Because stress is harmful, it should be eliminated.

Question 55

People with Type A behavior patterns are likely to be aggressive and impatient.

Question 56

Life trauma is any upheaval in an individual's life that alters his or her abilities, emotions, or behaviors.

Question 57

Proper relaxation is an effective way to adapt and manage stress.

Question 58

The two most significant forms of withdrawal behavior are absenteeism and quitting.

Question 59

Stress in organizational settings is not influenced by events that take place outside the organization.

Question 60

An effective way to successful role management is to learn to say no.

Question 61

occurs when the messages and cues constituting a role are clear but contradictory or mutually exclusive.

Question 62

Pleasurable stress that accompanies positive events is called
.

Question 63

arises when a goal is not clear.

Question 64

Task demands and physical demands are types of
stressors.

Question 65

If a person feels some degree of panic and begins to wonder how to cope, that person has entered the stage of GSA.

Question 66

Balancing work-life linkages is no easy thing to do.

Question 67

most important contributions were his identification of the general adaptation syndrome and the concepts of eustress and distress.

Question 68

A is any meaningful change in a person's personal or work situation; too many life changes can lead to health problems

Question 69

is any upheaval in an individual's life that alters his or her attitudes, emotions, or behaviors.

Question 70

Critical activities, important activities, and trivial things are all part of effective time management.

Question 71

consequences of stress include ulcers, headaches, and acne.

Question 72

The three consequences of stress discussed in the text are burnout, individual consequences, and consequences.

Question 73

occurs when expectations for the role exceed the individual's capabilities.

Question 74

A is a set of expected behaviors associated with a particular position in a group or organization.

Question 75

The organization's culture should not be used to help manage stress.

Question 76

Two basic organizational strategies for helping employees manage stress are institutional programs and collateral programs.

Question 77

Unpleasant stress that accompanies negative events is called
.

Question 78

Anything that induces stress is classified as a .

Question 79

Life change and life trauma are the two categories of life
_.

Question 80

A desirable objective is to achieve a degree of workload- related stress.