Deck 8: Workplace Violence

Question 1

Read the following scenario and answer questions.
Employment in the fast food industry (e.g. McDonalds, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
What would be the most representative example of Type 4 workplace violence at a fast food restaurant?

A) an angry customer shouting at the cashier
B) a former employee attacking their supervisor
C) a former girlfriend/boyfriend texting someone 50 times in a shift
D) a robber waving a weapon and asking for all the money in the cash drawers

Answer 1

a former girlfriend/boyfriend texting someone 50 times in a shift

Question 2

What is an organizational strategy for reducing the risk of Type II violence for teachers?

A) bolting desks to the floor
B) holding a workshop on conflict management
C) installing small windows in all classroom doors
D) having students and parents sign an Acceptable Code of Conduct

Answer 2

having students and parents sign an Acceptable Code of Conduct

Question 3

Why was Grant's law created?

A) to reduce the risk for taxi drivers
B) to reduce the potential of violence in health care
C) to reduce the risk of violence for gas station attendants
D) to raise awareness of workplace violence for social workers

Answer 3

to reduce the risk of violence for gas station attendants

Question 4

Read the following scenario and answer questions.
Employment in the fast food industry (e.g. McDonalds, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
In today's world, employees of fast food chains may also experience workplace violence from terrorist acts that occur in or near their premises. What control mechanism would offer the best means of protecting workers in these situations?

A) employee training in emergency procedures
B) installation of surveillance cameras
C) employee training on terrorist recognition
D) installation of bullet-proof glass and windows

Question 5

According to the text, what is the definition of imminent risk?

A) the short-term risk of violence occurring in a future situation
B) the short-term risk of violence occurring in the current situation
C) violence occurring only after a period of escalation
D) the long-term risk of experiencing violence

Question 6

What is the first step in managing workplace violence?

A) risk mitigation
B) education and training
C) workplace violence policy
D) risk assessment

Question 7

What is Type I violence usually associated with?

A) commission of a crime
B) working night shifts
C) dealing with patients
D) angry and hostile coworkers

Question 8

Read the following scenario and answer questions.
Employment in the fast food industry (e.g. McDonalds, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
Most fast food restaurants are franchises that are identical/very similar in appearance and identical in operating procedures. What factor would explain why employees at Location A might have a higher risk of Type 3 workplace violence than at Location B?

A) Location A is in a higher crime area.
B) Location B enforces the prohibition on workplace romances.
C) Location A's manager displays favouritism when scheduling employees.
D) Location B is near a number of retirement communities.

Question 9

Which of the following are considered occupational risk factors for workplace violence?

A) night shifts, training, inexperience, and access to emergency phones
B) scheduling, authority, valuables, and taking care of others
C) client interactions, perpetrator's relationship to worker, being female, and timing
D) lack of training, poor emergency plans, inadequate supervision, and a diverse workplace

Question 10

What does the assault cycle suggest about violence?

A) It occurs only after a period of escalation.
B) It occurs without a period of escalation.
C) It occurs only when working with the general public.
D) It is difficult to tell when someone is potentially violent.

Question 11

What behaviours are represented by the SAV-T acronym?

A) swearing, agitation, volume, threat
B) shouting, agitation, volume, threat
C) swearing, acting-out, vandalism, threat
D) shouting, agitation, acting-out, vandalism

Question 12

What does the term mobbing refer to?

A) gang violence
B) violence inflicted on young workers
C) bullying; used mainly in Europe
D) harassment

Question 13

Read the following scenario and answer questions.
Employment in the fast food industry (e.g. McDonalds, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
What is the most likely target hardening strategy that fast food restaurants would use to protect against Type 1 violence?

A) installing closed-circuit televisions and video cameras
B) installing bullet-resistant barriers and revolving doors
C) keeping as little cash as possible in cash drawers
D) training employees on how to behave when threatened with assault

Question 14

Based on the Supreme Court ruling, what type of workplace romance carries the lowest risk of a possible sexual harassment situation?

A) male boss, female employee
B) female boss, male employee
C) female employee, male customer
D) male employee, male boss

Question 15

What common approach is used to categorize workplace violence?

A) the type of workplace involved
B) the type of aggressive behaviour
C) the relationship between the work tasks and work schedule
D) the relationship between the assailant and the victim

Question 16

Read the following scenario and answer questions.
Employment in the fast food industry (e.g. McDonalds, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
If a group of coworkers are ostracizing a fellow coworker by refusing to talk to them and making derogatory comments about them within their hearing, what term would best describe this behaviour?

A) assault
B) bullying
C) incivility
D) gossiping

Question 17

Which Canadian province has the narrowest definition of workplace violence and aggression?

A) Ontario
B) Quebec
C) Manitoba
D) Nova Scotia

Question 18

What is the first overall occupational risk factor?

A) working alone
B) working with prisoners
C) working with impaired clients
D) working with the general public

Question 19

What differentiates incivility from bullying?

A) the physical aspect of bullying
B) the deliberate intent of incivility
C) the lack of consequences for bullying
D) the lack of a pattern of deliberate behaviour

Question 20

What is the most immediate outcome of sexual harassment?

A) increased job dissatisfaction
B) increased intent to leave the organization
C) increased complaints to senior management
D) increased intent to file a lawsuit

Question 21

One way to reduce Type I violence is to make the worker more visible.

Question 22

While employers are liable for sexual harassment, the person directly responsible for protecting employees from sexual harassment is the supervisor.

Question 23

Target hardening strategies that make it more difficult for attackers to get to employees are welcomed by employees.

Question 24

Employees who have had workplace violence training will be better able to manage imminent risk because of perceived control.

Question 25

Legislation across Canada defines workplace violence and aggression the same way.

Question 26

Daycare workers are more vulnerable to Type 2 violence than Type 3 violence in their workplace.

Question 27

It is difficult to win a sexual harassment case because the aggressor can just claim that they didn't mean anything by their comments/actions.

Question 28

Sexual harassment and sexual coercion mean the same thing.

Question 29

The assault cycle is a model that suggests once a person has become a victim of violence, they are likely to become a victim again.

Question 30

Read the following scenario and answer questions.
Employment in the fast food industry (e.g. McDonalds, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
According to Canadian data, what type of sexual harassment would a fast food employee be most likely to experience at work?

A) inappropriate touching
B) sexual coercion
C) unwanted stares
D) sexual gestures

Question 31

According to the text, emotional abuse is another term for bullying.