Deck 7: Psychosocial Hazards

Question 1

Which of the following is an example of a primary stress intervention?

A) talking with friends
B) using relaxation techniques
C) providing flexible working conditions
D) providing employee assistance programs

Answer 1

providing flexible working conditions

Question 2

What is an example of an individual tertiary stress intervention?

A) yoga classes
B) sick days and leave options
C) talking with friends and coworkers
D) seeing a psychotherapist

Answer 2

seeing a psychotherapist

Question 3

What two categories of stressor have, or can have, a long duration?

A) acute and chronic
B) daily and catastrophic
C) acute and daily
D) chronic and catastrophic

Answer 3

chronic and catastrophic

Question 4

Which of the following serious physical conditions is the most prominent outcome of stress?

A) ulcer
B) stroke
C) high blood pressure
D) coronary heart disease

Question 5

What two personality characteristics are particularly relevant to stress?

A) type A and B behaviour
B) type A and competitive behaviour
C) type A behaviour pattern and negative affectivity
D) negative affectivity and competitive behaviour

Question 6

What is an example of an organizational secondary stress intervention?

A) offering PTSD counselling
B) offering an on-site fitness centre
C) helping sick days and leave options
D) providing flexible working conditions

Question 7

What is the definition of stress?

A) an individual's internal response to, or evaluation of a demand that arouses negative feel- ings
B) a consequence of any action and a non-adaptive process moderated by individual differ- ences
C) a consequence of any action, moderated by individual differences and an internal event
D) an adaptive response moderated by individual differences and a consequence of any ac- tion, situation, or event that places several demands upon a person

Question 8

Based on the factors identified in the NIOSH model of workplace stressors, whose job has the
most potential to be stressful?

A) lower paid musician
B) lower paid daycare worker
C) highly paid executive
D) highly paid assembly line worker

Question 9

What model would explain why Celeste is unaffected by a network outage, whereas Celine is screaming loudly at the office's network administrator?

A) socio-technical model
B) transactional model
C) NIOSH stressor model
D) general adaptation syndrome model

Question 10

What type of moderator can aggravate an individual's response to a stressor?

A) buffer
B) risk factor
C) personality
D) negative affectivity

Question 11

According to the textbook, what is the main reason why stress is related to increased workplace accidents in any job?

A) risky environment
B) impaired concentration
C) increased technological demands
D) work overload and fast pace of work

Question 12

What is experienced by an employee who feels that his salary is too low given his amount of responsibility and the long hours he works?

A) distributive injustice
B) procedural injustice
C) interactional injustice
D) distributive inequity

Question 13

What are the four categories of strain reactions?

A) organizational, physical, mental, and cognitive
B) behavioural, cognitive, organizational, and physical
C) psychological, physical, cognitive, and mental
D) psychological, physical, behavioural, and organizational

Question 14

Why have primary stress interventions not been widely implemented in Canada?

A) union resistance
B) employee resistance
C) supervisor resistance
D) senior manager resistance

Question 15

Stressors may vary along which of the following dimensions?

A) duration, frequency, intensity, and type
B) duration, intensity, type, and predictability
C) frequency of occurrence, intensity, duration, and predictability
D) frequency of occurrence, duration, type, and environment

Question 16

What are the four components that researchers and practitioners of occupational health psychology focus on to reduce work-related psychosocial disorders?

A) organizational change, information, psychological health services, and surveillance
B) organizational change, information, psychological health services, and violence in the workplace
C) information, stress moderators, surveillance, and violence in the workplace
D) stress moderators, negative affectivity, depression at work, and information

Question 17

Who is responsible for publishing the new voluntary standard for psychological health and safety in the workplace?

A) Canadian Standards Association
B) Canadian Community Health Association
C) National Institute of Occupational Safety and Health
D) Canadian Centre for Occupational Health and Safety

Question 18

Gianni's manager has noticed that Gianni seems to be regularly engaging in presenteeism. What is the most likely explanation for this behaviour?

A) Gianni has insomnia.
B) Gianni has negative affectivity.
C) Gianni is worried about his job.
D) Gianni is suffering from depression.

Question 19

Which of the following is most likely to be an outcome of family-to-work conflict?

A) presenteeism
B) long lunch breaks
C) excessive overtime
D) telecommuting

Question 20

Ergun works from a home office as a salesperson for a large drug company. How can his sales manager determine whether working from home is a psychosocial hazard for Ergun?

A) monitor his inventory of drug samples
B) monitor his nervous mannerisms
C) monitor his email response time
D) monitor his sales activity and results

Question 21

Faculty members who talk negatively about "today's students" are possibly suffering from burnout.

Question 22

Flexible hours that help workers who are looking after elderly parents take them to their doctor's appointments are a tangible form of social support.

Question 23

Executives are more likely to get colds than garbage collectors.

Question 24

A manager who has a subordinate who is depressed is likely to intervene when that person's productivity starts to go down.

Question 25

GPS tracking systems on company vehicles that show the company where their driver is at all times and how fast they are going are an example of an acute stressor.

Question 26

Isolation that comes from working at home will produce psychological strain in teleworkers.

Question 27

Cyberbullying (tweets, comments on Facebook) is a form of interactional injustice.

Question 28

Inexperience and depression have some of the same symptoms.

Question 29

Ruby Lee is always late to meetings, and her typical excuse is "I just tried to get one more thing done." Javier Suarez is always on time and drums his fingers on the table while he waits for Ruby. Ruby and Javier are both Type A personalities.

Question 30

Constructive feedback is a tangible form of social support.