Deck 1: Organizational Change

Question 1

Nokia's loss of market share of U.S. cell phone business as a result of:

A) lack of technological skills
B) too much focus on the growing emerging markets
C) conscious strategic decisions made by the company
D) all of the above
E) none of the above

Answer 1

C

Question 2

A trigger event refers to:

A) a shift in the environment that precipitates a need for altered strategies and new patterns of employee behavior.
B) large-scale, long-term reorientation of most or all of the central aspects of organizational life.
C) small, incremental improvements typically in organizational processes and technologies.
D) changes in only the external environment.
E) changes in only the internal environment.

Answer 2

A

Question 3

Employee resistance to change is caused by:

A) lack of participation in the process.
B) lack of communication about the goals and process.
C) imposing change.
D) mishandling of the process by management.
E) all of the above

Answer 3

E

Question 4

Which of the following is a good example of a trigger event?

A) globalization
B) shifts in labor market
C) deregulations
D) mergers and acquisitions
E) all of the above

Question 5

Managers can learn from employee resistance by:

A) finding creative ways to squelch the resistance.
B) giving the employees voice.
C) figuring out who they should fire.
D) learning how to automate as many production processes as possible.
E) none of the above

Question 6

Engaging executives in turnaround refers to:

A) hiring all new employees.
B) changing the technology throughout the organization.
C) stabilizing the company's financial position.
D) revamping the organization's strategy.
E) none of the above

Question 7

Changing techniques and tools refers to changes in:

A) organizational processes and technologies.
B) machines and equipment only.
C) employee capabilities.
D) outsourcing.
E) none of the above

Question 8

The differences in culture, language, and the political-economic‐legal infrastructure of countries is referred to as:

A) psychic distance
B) power distance
C) globalization gap
D) diversity span
E) none of the above

Question 9

Behavior change requires:

A) changing what employees do and how they do it.
B) changing employee relationship with others.
C) sustainable changes.
D) adaptive changes.
E) all of the above

Question 10

Transformational change seeks to employees to change their behaviors.

A) encourage
B) motivate
C) stimulate
D) force
E) coerce

Question 11

Strategic renewal refers to:

A) a change in an organization's strategy involving some combination of new products/services, new markets, and a new business model
B) changing senior management
C) renewing the existing strategy through reorganization
D) all of the above
E) none of the above

Question 12

When people participate in the process of defining a problem and its solution, they will be:

A) more likely to hesitate on changing their behavior.
B) more likely to change their behaviors in accordance with that solution.
C) more likely to resist the change.
D) more likely to be productive.
E) more likely to be less productive.

Question 13

Going global always means:

A) increased profits
B) new synergies
C) loss of jobs in the home country
D) organizational change
E) all of the above

Question 14

Effective strategic renewal efforts combine aspects of , change, and change.

A) employee; production; finance
B) turnaround; tools and techniques; transformational behavioral
C) management; employee; customer
D) customer; environment; participation
E) none of the above

Question 15

Which of the following is NOT a reason to go global?

A) outsource some activities previously done in the home country
B) seek raw materials
C) seek strategic alliances
D) expand into new markets
E) simplify operations

Question 16

Which of the following is NOT one of the faces of change:

A) transformation
B) transition
C) turnaround
D) tools and techniques

Question 17

Discontinuous change is:

A) large-scale, short-term reorientation of most or all of the central aspects of organizational life customers have to be involved.
B) large-scale, long-term reorientation of most or all of the central aspects of organizational life customers have to be involved.
C) change that occurs over-time, effecting isolated parts of an organization
D) all of the above
E) none of the above

Question 18

refers to the setting and circumstances in which employees work.

A) Organizational context
B) Organizational dynamics
C) Behavioral dynamics
D) Organizational performance
E) Behavioral performance

Question 19

directly targets patterns of employee actions and interactions in order to achieve and sustain outstanding performance.

A) turnaround change
B) radical change
C) characteristic change
D) transformational change
E) productivity change

Question 20

Employees often resist change because:

A) they are often old and old people don't like change.
B) they are low-level employees not capable of understanding change.
C) it is natural to resist change.
D) they were not involved in the process.
E) all of the above

Question 21

Borders lagged behind Amazon because they failed to introduce an eReader like Kindle.

Question 22

To create the proper organizational context for change, employers must quickly and harshly punish mistakes made by employees.

Question 23

There comes a point in the change process where employee resistance will naturally lessen, therefore there is no reason to address and overcome their resistance.

Question 24

MySpace's most recent approach to change can be characterized as transformation.

Question 25

For change to be effective, leaders must align internal processes, structures and systems with new strategies.

Question 26

When an organization imposes change on their employees, resistance is lessened because employees understand that change is inevitable.

Question 27

If change interventions are to achieve significant and sustainable impact on performance, they must assure that current employee behaviors which were successful in the past are not altered.

Question 28

Organizational space refers to the setting and circumstances in which employees work.

Question 29

Behavior comes from the individual, not from the organizational context.

Question 30

Because motivation does not differ much from person to person, the manager's challenge is apply a motivational tactic uniformly across all employees.

Question 31

World-wide recession is a good example of an internal event that may trigger a change within the organization.

Question 32

Effective strategic renewal efforts combine aspects of turnaround, tools and techniques, but NOT transformational behavioral change

Question 33

Trigger events are internal changes to an organization which require a change in the behavioral patterns of employees.

Question 34

Older workers are more likely to resist change than younger workers.

Question 35

Psychic distance refers to the differences between national cultures in their beliefs about the nature of the soul.

Question 36

Successful global organizations move financial resources, technology, people, best practices, and knowledge in a seamless flow as required by a highly fluid international competitive environment.

Question 37

Employee resistance to change can be positive or negative.

Question 38

Organizational capabilities refer to the collective talents and skills of a firm's CEO and their senior management to implement strategic renewal.

Question 39

Considered design takes into account ecological impact at the beginning of a new product design process rather than as an afterthought.

Question 40

The introduction of a new product with advanced technology is a good example of a trigger event.