Deck 1: Introduction to Management and Organisations

Question 1

Managers who are effective at meeting organizational goals always act efficiently.

Answer 1

False

Question 2

Today's managers are just as likely to be women as they are men.

Answer 2

True

Question 3

Effectiveness is concerned with the means of getting things done, while efficiency is concerned with the attainment of organizational goals.

Answer 3

False

Question 4

Supervisors and foremen may both be considered first-line managers.

Question 5

Coaching and budgeting are skills closely related to the management function of leading.

Question 6

In order to be considered a manager, an individual must coordinate the work of others.

Question 7

Determining who reports to whom is part of the controlling function of management.

Question 8

Effectiveness refers to the relationship between inputs and outputs.

Question 9

Management affects employee morale but not a company's financial performance.

Question 10

Mintzberg's informational management role involves receiving, collecting, and disseminating information.

Question 11

Disturbance handler is one of Mintzberg's interpersonal roles.

Question 12

A goal of efficiency is to minimize resource costs.

Question 13

A finance manager who reads the Wall Street Journal on a regular basis would be performing the figurehead role.

Question 14

Fayol's management functions are basically equivalent to Mintzberg's management roles.

Question 15

The roles of figurehead, leader, and liaison are all interpersonal roles.

Question 16

Efficiency is described as "doing things right."

Question 17

Directing and motivating are part of the controlling function of management.

Question 18

Mintzberg's resource allocation role is similar to Fayol's planning function because it involves the coordination of employee's activities.

Question 19

The four contemporary functions of management are planning, organizing, leading, and controlling.

Question 20

Resource allocation and disturbance handling are both considered decisional roles.

Question 21

Arab managers today are almost exclusively impacted by Western influences.

Question 22

A distinct purpose is important in defining an organization.

Question 23

In a survey conducted for a group of Arab executives, 'access to financial resources' was cited as a greater challenge to innovation than 'lack of qualified personnel'.

Question 24

In today's world, organizational managers at all levels and in all areas need to encourage their employees to be on the look-out for new ideas and new approaches.

Question 25

Technical skills become less important as a manager moves into higher levels of management.

Question 26

Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairman of the board?

A) first-line managers
B) team leaders
C) middle managers
D) top managers

Question 27

Innovation is only important in high-tech firms.

Question 28

In the past, nonmanagerial employees were viewed as employees who ________.

A) reported to middle managers
B) reported to top executives
C) supervised others
D) had no others reporting to them

Question 29

Human skills is the ability to work well with other people.

Question 30

All levels of management between the supervisory level and the top level of the organization are termed ________.

A) supervisors
B) first-line managers
C) foremen
D) middle managers

Question 31

Katz concluded that managers need three essential skills: technical, human, and conceptual.

Question 32

Supervisor is another name for which of the following?

A) first-line manager
B) team leader
C) middle manager
D) top manager

Question 33

Which of the following statements regarding managers in today's world is accurate?

A) The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.
B) They can be found exclusively in for-profit organizations.
C) They are found only in large corporations.
D) Their age range is limited to between 30 and 65.

Question 34

The lowest level of management is ________.

A) a vice president
B) a department of research manager
C) a first-line manager
D) a nonmanagerial employee

Question 35

Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals is ________.

A) a salesperson
B) a manager
C) an assembly line worker
D) a laborer

Question 36

Conceptual skills become less important as a manager moves into top management.

Question 37

Only first-line managers and employees need to be concerned with being customer-responsive.

Question 38

A non-profit organization cannot be considered an organization.

Question 39

Managers with titles such as regional manager, project leader, or plant manager are ________.

A) middle managers
B) top managers
C) production managers
D) first-line managers

Question 40

Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?

A) production managers
B) top managers
C) first-line managers
D) research managers

Question 41

Mentoring is primarily associated with the management function of ________.

A) organizing
B) planning
C) leading
D) controlling

Question 42

In successful organizations, ________.

A) high efficiency and high effectiveness go hand in hand
B) low efficiency and high effectiveness go hand in hand
C) high efficiency and high equity go hand in hand
D) high efficiency and low effectiveness go hand in hand

Question 43

Division manager is associated with which of the following levels of management?

A) top managers
B) first-line managers
C) middle managers
D) team leaders

Question 44

Which of the following is an example of an efficient manufacturing technique?

A) increasing product reject rates
B) decreasing product output
C) cutting inventory levels
D) increasing the amount of time to manufacture products

Question 45

Whereas ________ is concerned with the means of getting things done, ________ is concerned with the ends, or attainment of organizational goals.

A) effectiveness; efficiency
B) goal attainment; efficiency
C) effectiveness; goal attainment
D) efficiency; effectiveness

Question 46

The distinction between a managerial position and a nonmanagerial position is ________.

A) controlling the work of others
B) planning the work of others
C) coordinating the work of others
D) organizing the work of others

Question 47

An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be ________.

A) concerned with inputs
B) increasing effectiveness
C) increasing efficiency
D) efficient and effective

Question 48

Which of the following management functions from the mid-1950s is no longer included in the basic functions of management?

A) planning
B) staffing
C) controlling
D) leading

Question 49

Effectiveness is synonymous with ________.

A) resource control
B) goal attainment
C) cost minimization
D) efficiency

Question 50

________ is the process of getting activities completed efficiently and effectively with and through other people.

A) Controlling
B) Leading
C) Supervision
D) Management

Question 51

Organizing includes ________.

A) determining who does what tasks
B) motivating organizational members
C) defining organizational goals
D) hiring organizational members

Question 52

________ was a French industrialist who first identified the basic management functions.

A) Fayol
B) Taylor
C) Weber
D) Herzberg

Question 53

How many management functions were originally proposed in the early part of the twentieth century?

A) five
B) four
C) nine
D) three

Question 54

The process of monitoring, comparing, and correcting is called ________.

A) controlling
B) organizing
C) leading
D) coordinating

Question 55

A manager resolving conflict among organizational members is performing what function?

A) directing
B) leading
C) commanding
D) controlling

Question 56

Efficiency refers to ________.

A) the additive relationship between costs and benefits
B) increasing outputs regardless of cost
C) the exponential nature of costs and outputs
D) the relationship between inputs and outputs

Question 57

Wasting resources is considered to be an example of ________.

A) efficiency
B) inefficiency
C) ineffectiveness
D) effectiveness

Question 58

Today, the basic management functions are considered to be ________.

A) commanding, organizing, leading, and staffing
B) planning, organizing, leading, and directing
C) planning, coordinating, staffing, and directing
D) planning, organizing, leading, and controlling

Question 59

Which of the following best reflects the management structure of a traditional organization?

A) pyramid
B) infinite line
C) hub with spokes
D) circle

Question 60

Writing an organizational strategic plan is an example of the ________ management function.

A) planning
B) coordinating
C) leading
D) organizing

Question 61

The emphasis that managers give to various roles seems to be based on their ________.

A) organizational level
B) personality
C) tenure with the organization
D) experience in their field

Question 62

A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?

A) figurehead
B) monitor
C) interpersonal
D) disseminator

Question 63

Understanding building codes would be considered a(n) ________ skill for a building contractor.

A) political
B) conceptual
C) technical
D) interpersonal

Question 64

According to Mintzberg's management roles, the ________ roles involve receiving, collecting, and disseminating information.

A) interpersonal
B) technical
C) informational
D) decisional

Question 65

According to Mintzberg's management roles, the ________ roles are those that involve people and other duties that are ceremonial and symbolic in nature.

A) technical
B) interpersonal
C) decisional
D) informational

Question 66

Which of the following is not an example of an interpersonal role according to Mintzberg?

A) liaison
B) figurehead
C) leader
D) spokesperson

Question 67

The ________ role is more important for lower-level managers than it is for either middle- or top-level managers.

A) leader
B) entrepreneur
C) disseminator
D) spokesperson

Question 68

Which of the following is not an example of a decisional role according to Mintzberg?

A) spokesperson
B) entrepreneur
C) resource allocator
D) disturbance handler

Question 69

Which of the following is not an example of a decisional role according to Mintzberg?

A) resource allocator
B) entrepreneur
C) disturbance handler
D) spokesperson

Question 70

All of the following are managerial roles that are more important at the higher levels of the organization except ________.

A) negotiator
B) disseminator
C) figurehead
D) leader

Question 71

A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which role?

A) disseminator
B) informational
C) liaison
D) leader

Question 72

All three of Mintzberg's interpersonal roles are part of the ________ function.

A) leading
B) organizing
C) controlling
D) planning

Question 73

Budgeting is associated with the management functions of planning and ________.

A) leading
B) controlling
C) organizing
D) directing

Question 74

Many of Mintzberg's roles align with the basic functions of management. For example, the ________ role is a part of planning.

A) resource allocation
B) figurehead
C) liaison
D) leader

Question 75

All of the following are examples of informational roles according to Mintzberg except ________.

A) monitor
B) spokesperson
C) disseminator
D) liaison

Question 76

Almost all managerial tasks involve ________.

A) handling information
B) interpersonal skills
C) decision making
D) organization skills

Question 77

The organizing process is more important ________.

A) for top-level managers than it is for either middle- or first-level managers
B) for top-level managers than it is for first-level managers only
C) than any of the other management processes
D) than leading at all levels of management

Question 78

________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

A) Henry Morris
B) Henry Ford
C) Henri Fayol
D) Henry Mintzberg

Question 79

Which of the following represents the most useful way of describing the manager's job?

A) skills
B) organizational level
C) roles
D) functions

Question 80

The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the ________ levels of the organization.

A) lower
B) supervisory
C) higher
D) middle