Deck 11: Managing Teams

Question 1

People who give maximum allegiance to their family or tribe would necessarily have high allegiance to the business organization in which they work.

Answer 1

False

Question 2

The first stage of group development is storming.

Answer 2

False

Question 3

Task groups are permanent teams that take on special projects.

Answer 3

False

Question 4

A group's performance potential depends to a large extent on the individual resources its members bring to the group.

Question 5

Self-managed teams are composed of people from different work areas.

Question 6

An advantage of group decisions is that they increase acceptance of a solution.

Question 7

Command groups, cross-functional teams, self-managed teams, and task forces are all examples of informal groups.

Question 8

While there are no reliable statistics about the extent of usage of teams in Arab countries, it can be assumed that such usage is on the rise.

Question 9

Compromise offers the ultimate win-win solution to conflict.

Question 10

Informal groups are not very common in Arab workplaces.

Question 11

Formal groups are primarily social in nature.

Question 12

In the storming stage of group development, intragroup conflict often occurs.

Question 13

The human relations view of conflict held that conflict must be avoided because it indicates a malfunctioning within the group.

Question 14

Resolving conflicts by placing another's needs and concerns above one's own is termed forcing.

Question 15

The presence of informal groups is always disastrous to an organization.

Question 16

External conditions tend to have little influence on group performance.

Question 17

Work groups are unorganized crowds.

Question 18

Under some conditions, high levels of conflict are conducive to high levels of group performance.

Question 19

The impact that group pressures for conformity can have on an individual member's judgment and attitudes was demonstrated in research by Solomon Asch.

Question 20

To be considered a group, there must be at least five people.

Question 21

In Australia, although status is important, it tends to be given based on titles and family history rather than on accomplishments.

Question 22

Virtual teams use computer technology to link members to achieve a common goal.

Question 23

Which of the following statements about groups is true?

A) The definition of groups suggests that a group is two or more people put together for any reason.
B) You need five or more people to be considered a work group.
C) Groups can be either formal or informal.
D) Formal groups are aimed at specific social agendas.

Question 24

Cross-functional teams are teams that use technology to link physically dispersed members in order to achieve a common goal.

Question 25

In global teams, cohesiveness is often more difficult to achieve because of higher levels of mistrust, miscommunication, and stress.

Question 26

Which of the following would be considered a formal group?

A) Task force for employee birthday celebrations.
B) Bringing people from various functions to solve a business dilemma.
C) Bowling team.
D) Reading group.

Question 27

A formal group of employees who operate without a manager and are responsible for a complete work process or segment is referred to as the self-managed team.

Question 28

The forming stage of group development consists of ________.

A) duties being identified and performed
B) gaining power and status
C) people joining because of personal benefits to the individual
D) two phases

Question 29

________ are work groups established by the organization that have designated work assignments and specific tasks.

A) Informal groups
B) Formal groups
C) Cross-functional groups
D) Tasks groups

Question 30

A benefit of global teams is that there is an increased attention on understanding others' ideas and perspectives.

Question 31

When people need help getting a job done, they'll choose a friendly colleague over someone who may be more capable.

Question 32

A drawback of global teams is the increased groupthink.

Question 33

Which of the following is not a type of formal group?

A) Business unit alliances.
B) Command groups.
C) Cross-functional teams.
D) Task groups.

Question 34

A work team discusses, decides, and delegates together.

Question 35

Which of the following formal groups are essentially independent groups, which, in addition to their regular job, take on tasks such as hiring, performance evaluations, and so forth?

A) Self-managed teams.
B) Business unit alliances.
C) Cross-functional teams.
D) Command groups.

Question 36

Interpersonal skills are not necessarily needed for a team to be effective.

Question 37

Mutual trust is important in developing effective teams.

Question 38

Negotiating skills are important in creating effective teams.

Question 39

Group development is ________.

A) necessary if individual performance is to be maximized
B) a dynamic process
C) the result of leader behavior
D) maximized when group members' individual performance is maximized

Question 40

A problem-solving team brings together experts in various specialties to work together on various organizational tasks.

Question 41

Which of the following is an example of group member resources?

A) Expected behaviors imposed from the central office.
B) The group leadership.
C) The group size.
D) Group member personalities.

Question 42

In the ________ stage, high levels of task performance are not the group's top priority any longer.

A) adjourning
B) storming
C) norming
D) forming

Question 43

Prestige grading, position, or rank within a group is ________.

A) leadership
B) membership
C) status
D) management

Question 44

Work group norms are ________.

A) very powerful in influencing an individual's performance
B) never powerful in influencing an individual's performance
C) sometimes productive in influencing an individual's performance
D) always powerful in influencing an individual's performance

Question 45

Behavior patterns expected of someone occupying a given position in a social unit is called ________.

A) conformity
B) social status
C) group cohesiveness
D) a role

Question 46

When the ________ stage is complete, there will be a relatively clear hierarchy of leadership within the group and agreement on the group's direction.

A) performing
B) forming
C) storming
D) norming

Question 47

Which of the following personality traits tends to have a negative impact on group productivity and morale?

A) Independence
B) Dominance
C) Sociability
D) Self-reliance

Question 48

The acceptable standards or expectations that are shared by the group's members are referred to as ________.

A) norms
B) values
C) morals
D) roles

Question 49

Norming occurs when ________.

A) individuals demonstrate their own cohesiveness
B) close relationships develop and the group demonstrates cohesiveness
C) leadership is team focused
D) storming ends

Question 50

The findings of Asch's experiment utilizing lines of different lengths relate to ________.

A) role conflict
B) job status
C) workplace conformity
D) work group cohesiveness

Question 51

Which of the following personality traits tends to have a positive impact on group productivity and morale?

A) Self-reliance
B) Dominance
C) Authoritarianism
D) Unconventionality

Question 52

The ________ stage is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behavior.

A) performing
B) storming
C) norming
D) forming

Question 53

All of the following have a negative effect on productivity and morale of groups except ________.

A) authoritarianism
B) dominance
C) independence
D) unconventionality

Question 54

A new commercial bank employee who notices stares from other officers because he does not wear conservative work attire is experiencing what aspect of groups?

A) Role conflict
B) Cohesiveness conflict
C) Status separation
D) Norms

Question 55

Which of the following is an accurate statement regarding status systems?

A) Status is a contemporary research topic.
B) Status is a weak motivator compared to other group issues.
C) Education is an informal status characteristic.
D) People generally have difficulty classifying people into status categories.

Question 56

The task of defining the group's purpose, structure, and leadership is part of the ________ stage.

A) forming
B) performing
C) norming
D) storming

Question 57

The ________ stage is complete when members begin to think of themselves as part of a group.

A) forming
B) norming
C) performing
D) storming

Question 58

In the ________ stage, a strong sense of group identity and camaraderie occurs.

A) performing
B) norming
C) storming
D) forming

Question 59

The success or failure of a group is affected by group attributes such as abilities of the group's members, the size of the group, ________.

A) the level of conflict within the group, and the leader
B) the level of conflict, and the internal pressures on the members to conform to the group's norms
C) the ability of the group's members to conform, and the clarity of the goal
D) the value of the goal to the group, and the level of conflict within the group

Question 60

An individual confronted by different role expectations has encountered role ________.

A) conflict
B) identification
C) purpose
D) ambiguity

Question 61

Large groups consistently get better results than smaller ones, when the group is involved in ________.

A) free rider tendency
B) problem solving
C) a fast and appropriate decision
D) goal clarity

Question 62

Which of the following is an advantage of group decisions?

A) Individuals have ambiguous responsibility.
B) They generate more complete information and knowledge.
C) They are influenced by minority domination.
D) They are time consuming.

Question 63

Which of the following is a potential means of limiting the free rider effect?

A) Rewarding groups collectively, not individually.
B) Never allowing an outsider into a group once it is formed.
C) Providing merit pay that is proportional to group effectiveness.
D) Being able to identify individual responsibility.

Question 64

The "free rider" tendency explains why ________.

A) there is always one person who does not work as hard as other group members
B) individual contribution often decreases because the person believes their contribution can't be measured.
C) group productivity grows in a linear fashion
D) the productivity of groups is exponential

Question 65

________ prevent a group from achieving its goals.

A) Command groups
B) Dysfunctional conflicts
C) Informal groups
D) Cross-functional teams

Question 66

When cohesiveness is low and goals are not supported, cohesiveness has ________ on productivity.

A) no significant effect
B) a significant effect
C) a consistent effect
D) a marginal effect

Question 67

In comparison to large groups, small groups ________.

A) have shorter group tenure
B) are better at obtaining diverse input
C) are faster at completing tasks
D) tend to be more homogeneous

Question 68

The ________ view of conflict argues that conflict must be avoided and that it indicates a problem within the group.

A) human relations
B) interactionist
C) dysfunctional
D) traditional

Question 69

The type of conflicts that the interactionist says support the goals of the organization are known as ________.

A) natural conflicts
B) functional conflicts
C) goal-oriented conflicts
D) strategic conflicts

Question 70

When conflict levels are too high, managers can select from ________ conflict-management options.

A) three
B) four
C) six
D) five

Question 71

Research has shown that highly cohesive groups are ________ than less-cohesive groups.

A) less effective
B) less efficient
C) more efficient
D) more effective

Question 72

Which view of conflict sees it as absolutely necessary for effective organizational performance?

A) Conservative view
B) Interactionist view
C) Contemporary view
D) Human relations view

Question 73

Which of the following is not an advantage of group decision making over individual decision making?

A) Groups generate more diverse alternatives.
B) There is increased legitimacy of the decision.
C) There is less acceptance of a solution.
D) Groups provide more complete information.

Question 74

Which of the following is true concerning groups?

A) Groups tend to have equal participation rates.
B) There is definite ownership of responsibility.
C) There is little pressure to conform.
D) Groups take more time to make a decision.

Question 75

Which of the following is true concerning the effectiveness of individual decision making over group decision making?

A) Individuals tend to be more accurate.
B) Individuals are less accepting of the final decision.
C) Individuals are always outperformed by groups.
D) Individuals are more creative than groups.

Question 76

Which of the following is not identified as a type of conflict that differentiates functional from dysfunctional conflict?

A) Ethical conflict
B) Process conflict
C) Task conflict
D) Relationship conflict

Question 77

________ occurs when a supervisor is earning less than his or her subordinates.

A) Group incohesiveness
B) Role conflict
C) Conflict
D) Status incongruence

Question 78

Age, skill, and experience are examples of which of the following?

A) Individual status categories.
B) In-group status categories.
C) Formal status categories.
D) Informal status categories.

Question 79

According to the group behavior model, group size is an example of what factor of group determination of effectiveness?

A) Group processes
B) External conditions
C) Group structure
D) Group tasks

Question 80

The degree to which members are attracted to a group and share the group's goals is referred to as group ________.

A) diversity
B) expansion
C) cohesiveness
D) norms