Deck 2: Effective Business Communication

Question 1

Process means doing something together with one or more other people.

Answer 1

False

Question 2

Noise adds meaning to your message.

Answer 2

False

Question 3

Your intrapersonal communication can be positive or negative.

Answer 3

True

Question 4

The source imagines, creates, and sends the message.

Question 5

Traditional gatherings are often informal events.

Question 6

In mass communication, one person speaks to a group of people.

Question 7

The voice within you that says "I've done a good job" is an example of interpersonal communication.

Question 8

Unlike intrapersonal communication, interpersonal communication is usually restricted to formal communication.

Question 9

Active listening and reading are also part of being a successful communicator.

Question 10

Meaning is what we share through communication.

Question 11

Because noise interferes with the communication process, all noise is bad.

Question 12

To communicate is to perceive, to interpret, and to relate our perception and interpretation to what we already know.

Question 13

In a public speaking situation, the channel is the person giving the speech.

Question 14

In a group communication setting, the larger the group, the more likely it is to break down into smaller groups.

Question 15

Your ability to communicate is central to your self-concept.

Question 16

Intrapersonal communication involves at least two persons.

Question 17

The environment is composed of the physical and psychological atmosphere.

Question 18

Though appreciated, communication skills do not feature among the top ten desirable skills employers look for.

Question 19

In a public speaking situation, the group normally defers to the speaker.

Question 20

As the amount of feedback increases, the accuracy of communication also increases.

Question 21

To communicate in an egalitarian manner, one must speak and write in a way that is comprehensible and relevant to those who are "like you" in terms of age, gender, race or ethnicity, or other characteristics.

Question 22

Megan was assessing her career options before she decided to take up a course on her skills. She realized that she was happy talking to people and helping them out; this could help her in a customer facing job. What Megan was trying to realize was her .

A) sixth sense
B) subconscious drive
C) character
D) personality type
E) self-concept

Question 23

Which of the following is not true about communication?

A) It influences your thinking about yourself and others.
B) It influences how you learn.
C) It represents you and your employer.
D) It is desired by business and industry.
E) It reflects your socio-economic background.

Question 24

Being respectful means that you have selected a topic appropriate to your audience, gathered enough information to cover the topic well, put your information into a logical sequence, and considered how best to present it.

Question 25

The study mentioned in the text found that _____ is both a "marker" of high-skill, high-wage, professional work and a 'gatekeeper' with clear equity implications.

A) speaking
B) education
C) reading
D) writing
E) ethics

Question 26

_____ refers to your sense of self and awareness of who you are.

A) Intuition
B) Self-awareness
C) Self-concept
D) Introspection
E) Self-perception

Question 27

The degree to which you consider both the common good and fundamental principles you hold to be true when crafting your message directly relates to how your message will affect others.

Question 28

Aristotle uses the term logos to describe the act of organization.

Question 29

Clarity begins with interpersonal communication.

Question 30

One advantage of mass communication is that everyone receives the communication in the same way.

Question 31

In order to be respectful, one has to keep passion and enthusiasm out of business communication.

Question 32

Being egalitarian means that you have to avoid professional terminology.

Question 33

Using transitions to provide signposts or cues for your audience to follow along is an example of being concise in communication.

Question 34

Being manipulative is one of the ways the speaker exhibits his respect for the audience.

Question 35

Which of the following does not reflect one's self-concept?

A) Parents
B) Clothes
C) Friends
D) Professional choice
E) Interests

Question 36

In public communication, "call outs" are instances of interruption or competition for the floor.

Question 37

It is estimated that over _____ million Americans are illiterate, unable to functionally read or write.

A) 40
B) 2
C) 20
D) 6
E) 12

Question 38

"I don't understand how you could have trouble with the product you bought. Try it again."-is an example of respectful communication.

Question 39

Which of the following is not a critical term in the definition of communication?

A) Process
B) Understanding
C) Status
D) Sharing
E) Meaning

Question 40

In mass communication, by choosing messages or references that many audience members will recognize or can identify with, you can develop common ground and increase the appeal of your message.

Question 41

In communication, _____ occurs when you convey thoughts, feelings, ideas or insights to others.

A) reviewing
B) understanding
C) feedback
D) sharing
E) moderating

Question 42

Face-to-face conversations, speeches, telephone conversations, voice mail messages, radio, are public address systems are examples of:

A) messages.
B) contexts.
C) channels.
D) receivers.
E) sources.

Question 43

What is the critical difference between the following two interpersonal interactions: one with the cab-driver about the city roads and the other with your girlfriend about future plans?

A) Based on gender
B) Length of conversation
C) Level of intimacy
D) Level of honesty
E) Context of the communication

Question 44

While you are discussing a recent movie with a friend, your friend clarifies your descriptions, and throws in his opinion about what he thought about the movie. As a third person views it, both of you are taking the role of source and receiver throughout the conversation in turns. Which communication model explains the blurring of the distinction between you and your friend as the source and receiver?

A) Transactional model
B) Transference model
C) Cluster model
D) Constructivist model
E) Reflective model

Question 45

When you bring ideas to consciousness, ponder how you feel about something, or figure out the solution to a problem and have a classic "Aha!" moment where something becomes clear, you are engaging in:

A) self-analysis.
B) intrapersonal communication.
C) provisional feedback.
D) reverse communication.
E) self-monitoring.

Question 46

In which of the following communication models do we focus on the negotiated meaning, or common ground, when trying to describe communication?

A) Transactional model
B) Transference model
C) Cluster model
D) Constructivist model
E) Reflective model

Question 47

According to the German philosopher Jürgen Habermas, every process of reaching understanding takes place against the background of a culturally ingrained _____.

A) judgment
B) preunderstanding
C) context
D) communication patterns
E) language

Question 48

When you tell yourself how you did after you wrote a document or gave a presentation, you are engaging in _____.

A) biased judgment
B) dissonance reduction
C) feedback
D) interpersonal communication
E) intrapersonal communication

Question 49

Your colleague, Narain Ramesh from India, finds it a bit strange that you refer to your teachers by name. He feels how you address someone reflects your respect for that person. But you are confident that your professors are comfortable with how you address them. From a communications perspective, the difference here is one of:

A) environment.
B) channel.
C) understanding.
D) context.
E) feedback.

Question 50

As you are talking to your colleague over the phone, the sound of an airplane flying low drowns out part of your conversation. Immediately after, your mobile phone rings, again disturbing the flow of conversation. Both of these are instances of:

A) interference.
B) interruption.
C) distortion.
D) environmental conflict.
E) channel conflict.

Question 51

The _____ of the communication interaction involves the setting, scene, and expectations of the individuals involved.

A) context
B) process
C) medium
D) channel
E) environment

Question 52

??? _____ is what happens when your own thoughts occupy your attention while you are hearing, or reading, a message.

A) Unintentional distraction
B) Unconditional stimulation
C) Brain reflex
D) Reflective distortion
E) Psychological noise

Question 53

All of the following statements about feedback are true except:

A) It provides an opportunity for the source to ask for clarification.
B) It can indicate that the source could make the message more interesting.
C) As the amount of feedback increases, the accuracy of communication also increases.
D) It signals the source to see how well the message was received.
E) It is composed of messages the receiver sends back to the source.

Question 54

When you bring ideas to consciousness, ponder how you feel about something, or figure out the solution to a problem, what happens is referred to as:

A) intuition.
B) intrapersonal communication.
C) clustering illusion.
D) exposure effect.
E) reflective communication.

Question 55

_____ is composed of messages the receiver sends back to the source.

A) Medium
B) Feedback
C) Channel
D) Reverse communication
E) Meaning

Question 56

Which of the following statements about environment is not true?

A) People may be less likely to have an intimate conversation when they can only see each other from across the room.
B) The environment can include the tables, chairs, lighting, and sound equipment that are in the room.
C) The environment can also include factors like formal dress.
D) People may be more likely to have an intimate conversation when they are physically close to each other.
E) Expectations of the individuals involved are also part of the environment.

Question 57

Sheila is delivering a message to her colleagues. She ensures that there are no unintended messages in her tone of voice, body language, or clothing. She chooses the perfect words to convey the intended meaning. By watching her audience's reaction, she perceives how well they received the message, and responds with clarification or supporting information. Sheila is the _____ of the message.

A) medium
B) context
C) intermediary
D) channel
E) source

Question 58

Sharing with yourself is called:

A) intrapersonal communication.
B) feedback.
C) provisional feedback.
D) reverse communication.
E) self-monitoring.

Question 59

_____ is anything that blocks or changes the source's intended meaning of the message.

A) Intervention
B) Interruption
C) Channel conflict
D) Interference
E) Distortion

Question 60

Fred is narrating his idea to his supervisor on how to improve the quality of the work in his department. Priscilla, his supervisor, listens intently, perceives his point of view, interprets his suggestions, and relates the interpretation to her own idea of quality improvement. What is Priscilla doing?

A) Reviewing
B) Understanding
C) Providing feedback
D) Moderating
E) Quantifying

Question 61

Describe understanding, sharing, and meaning?

Question 62

Define communication. What is the focus of the study of communication?

Question 63

_____ is the term Aristotle used to refer to the communicator's good character and reputation for doing what is right.

A) Logos
B) Ethos
C) Pathos
D) Dialectic
E) Axios

Question 64

What are the components of the communication process?

Question 65

To be _____ means that everyone is entitled to the same respect, expectations, access to information, and rewards of participation in a group.

A) organized
B) neutral
C) tolerant of diversity
D) egalitarian
E) ethical

Question 66

Differentiate between interference and psychological noise.

Question 67

If you are asked a question to which you don't know the answer, the proper response should be:

A) "I'm afraid I will not be able to answer your queries."
B) "Shall we keep the questions toward the end of the session?"
C) "I don't know the answer but I will research it and get back to you"
D) "This seems to digress from the topic in discussion."
E) "Questioners should ensure that they benefit the entire audience."

Question 68

Other than expressing yourself, how does communication help?

Question 69

When you are prepared, it means that you have done all of the following except:

A) selected a topic appropriate to your audience.
B) practiced the golden rule of treating your audience.
C) gathered enough information to cover the topic well.
D) put your information into a logical sequence.
E) considered how best to present it.

Question 70

What is the significance of feedback?

Question 71

_____ refers to a set of principles or rules for correct conduct.

A) Decorum
B) Protocol
C) Code of conduct
D) Manners
E) Ethics

Question 72

_____ communication is a dynamic process where a small number of people engage in a conversation.

A) Group
B) Interpersonal
C) Mass
D) Public
E) Dynamic

Question 73

Other than written and oral, what are the other facets of communication?

Question 74

When faced with a difficult situation with a customer, instead of saying "I've had it with your complaints!" Sue always says, "I'm having trouble seeing how I can fix this situation. Would you explain to me what you want to see happen?" In terms of responsibilities of a communicator, this is an example of:

A) marketing tactic.
B) ethical communication.
C) intrapersonal communication.
D) sales pitching.
E) effective feedback.

Question 75

As the business communicator's first responsibility, the various facets of preparation includes all of the following except:

A) feedback.
B) organization.
C) clarity.
D) being concise.
E) being punctual.

Question 76

"Now that we've examined X, let's consider Y," is an example of an):

A) feedback.
B) intrapersonal communication.
C) call-out.
D) transitional statement.
E) exhortation.

Question 77

Group communication is generally defined as involving _____ to _____ people.

A) three; eight
B) six; twelve
C) five; fifteen
D) four; ten
E) two; nine

Question 78

Employees shouting back "Yes, sir" in response to the boss asking "Do you hear me?" during a motivation speech, is an example of an):

A) interruption.
B) competition for the floor.
C) intrapersonal communication.
D) call-out.
E) noise.

Question 79

What is the difference between environment and context?

Question 80

People who believe whatever the speaker said simply because of how dramatically he or she delivered a speech are being manipulated by:

A) a cult of personality.
B) hypnotic suggestions.
C) false promises.
D) an autocratic leader.
E) impression management.