Deck 11: Speaking and Meeting for Success

Question 1

Speaking in the positive involves

A) being honest
B) being direct
C) being constructive
D) all of the above

Answer 1

D

Question 2

Part of a professional greeting is giving the caller your name when you answer the phone.

Answer 2

True

Question 3

Nonverbal messages can be conveyed over the phone.

Answer 3

True

Question 4

Which of the following would NOT be a typical task for an individual leading a meeting?

A) Remind participants to turn off their cell phone
B) Introduce and provide a brief background about each person in the meeting
C) Set a start and end time for the meeting
D) State clearly the purpose of the meeting

Question 5

It is proper voicemail etiquette to request a call back.

Question 6

When answering the phone, what should you do to help make your voice sound warm and friendly?

Question 7

Participating effectively in meetings includes all of the following EXCEPT

A) taking notes while you are listening
B) not stating your opinions
C) tuning in to nonverbal cues
D) contributing to the purpose of the meeting

Question 8

Speaking assertively helps you respond to requests made by co-workers and clients.

Question 9

When leading a meeting, it is important to have participants introduce themselves if there are more than 20 people in attendance.

Question 10

is trying to make a bad message sound good.

Question 11

Remembering to confirm commitments made and confirming agreements before ending a phone call is called _.

Question 12

In the positive approach to business communication, individuals should use constructive honesty to
emphasize what can't be done.

Question 13

When leading a meeting

A) distribute an agenda prior to the meeting if possible
B) use formal rules of order
C) don't interrupt someone while they are speaking
D) all of the above

Question 14

Which of the following is NOT an aspect of speaking in the positive?

A) being honest
B) being constructive
C) being direct
D) being sympathetic

Question 15

is the verbal message you leave when someone doesn't answer the phone.

Question 16

Which of the following is helpful when planning a productive meeting?

A) Knowing what is important to your audience
B) Developing a plan to prevent open discussion
C) Researching the topic of discussion prior to the meeting
D) All of the above

Question 17

Taking notes while others are speaking in a meeting is considered rude and distracting.

Question 18

If you disagree with something you hear in a meeting

A) explain why the idea is bad
B) speak to the person about your disagreement at a later time
C) suggest a positive alternative
D) ask if anyone else disagrees with the speaker

Question 19

Which of the following would NOT typically be included in a voicemail?

A) An opening buffer to build goodwill
B) Your name and telephone number
C) Request for a call back
D) Brief explanation of the reason for calling

Question 20

When preparing for a serious or challenging meeting, it is important to have a .

Question 21

Meetings are important and common in the business environment. Meetings are most productive and beneficial when all members are active participants. List and explain four suggestions to help you participate effectively in meetings.

Question 22

Speaking in the positive is the form of communication that expresses your message in the best possible way. List and describe the three characteristics of speaking in the positive.