Deck 3: Writing in the Workplace

Question 1

When using an outline, the main ideas and supporting ideas don't always have to relate to your main topic.

Answer 1

False

Question 2

is the style or manner of expression in written communication.

Answer 2

Tone

Question 3

To enhance the effectiveness of a business message, which of the following should be considered?

A) Eye contact
B) Paper
C) Tone
D) All of the above

Answer 3

C

Question 4

Which step of the writing process is used to put ideas in a logical order?

Question 5

Every business communication has a purpose and most fall within one of these three general purposes. List one of these purposes.

Question 6

Which of the following is NOT true when exploring ideas?

A) Ideas usually come in sequential order
B) Don't reject ideas at this point
C) Ideas will be arranged later
D) Limiting ideas limits creativity

Question 7

What is used to help reinforce your ideas and make them more persuasive?

Question 8

Which of the following is not a useful question for analyzing your audience?

A) What do they know about me?
B) What should they do after they read my email?
C) How could my topic be explained to a 10-year old child?
D) How much do they know about my topic?

Question 9

When using outlines

A) the order of ideas is not important
B) use an outlining method that is comfortable to you
C) use only complete sentences
D) all of the above

Question 10

Freewriting involves sending a letter that criticizes company policy.

Question 11

Business messages should have more than one purpose.

Question 12

Which of the following is true of message length?

A) Length is not important if the word choice and tone are appropriate
B) Message length influences a reader's receptiveness
C) Long messages provide more clarity
D) All of the above

Question 13

Supporting details and examples are used for all of the following EXCEPT

A) illustrate an idea or concept
B) verify an assertion
C) define a purpose
D) provide information

Question 14

A message that is too formal can distract the receiver from the content of the message.

Question 15

An emotional pattern would be inappropriate for a business letter.

Question 16

What is the first step in the writing process?

Question 17

It is effective to start a message with "It has come to my attention that…"

Question 18

Which of the following is a purpose for writing business messages?

A) Inform
B) Identify
C) Evaluate
D) All of the above

Question 19

Using supporting details and examples can make ideas more memorable and persuasive.

Question 20

The exploration step of the writing process is not to

A) brainstorm
B) freewrite
C) put supporting points in order
D) identify ideas

Question 21

List the five steps in the writing process. Thoroughly describe each of these steps.

Question 22

Supporting details and examples reinforce your ideas. List and describe the four techniques used to make your supporting details and ideas persuasive.