Deck 14: Writing for Business

Question 1

What is an effective way to build goodwill?

A)By keeping correspondence audience-focused
B)By keeping all the recipients informed
C)By keeping messages brief and to the point
D)By keeping the important and pertinent information of the message

Answer 1

A

Question 2

Tully, the owner of a faulty laptop, went to the service center to have the laptop fixed. He listed the problems one by one in such a way that the least important problems were explained at the end of the conversation. Which organization method did Tully adopt in this scenario?

A)Priority
B)Chronological or sequential
C)Problem-solution
D)General-to-specific

Answer 2

A

Question 3

Which type of document is used to air grievances and convey displeasure with a company's product or service?

A)Complaint letter
B)Progress report
C)Sales proposal
D)Formal report

Answer 3

A

Question 4

George, the leader of the HR team at Kingsley Builders, has to remind the members of his team about a meeting scheduled for the following week. What method of communication should George use?

A)Memo
B)Correspondence
C)Goodwill
D)Proposal

Question 5

Which types of documents help convince potential clients to purchase a company's service or product?

A)Sales proposal
B)Memo
C)Correspondence
D)Progress report

Question 6

Which aspect of email is used to keep recipients informed of who else received the email message?

A)Courtesy copy
B)Subject line
C)Blind copy
D)Salutation

Question 7

While developing a business report, Katherine began by writing, "First and foremost, I would like to discuss the basic and fundamental goals for the next financial year." What guideline did Katherine fail to observe in the first sentence of the business report?

A)Avoid redundancy
B)Overuse intensifiers
C)Use subordination
D)Avoid telegraphic language

Question 8

Jean-Pierre, a customer care executive at Jagger Solutions, has to send a letter to a customer acknowledging her feedback. He also has to convince her to continue using his firm's services and products. Which type of letter does Jean-Pierre have to send the customer?

A)Correspondence
B)Goodwill

Question 9

Which term best describes the outlook of a writer toward the audience as well as the core content of the message?

A)Tone
B)Language
C)Clarity
D)Vocabulary

Question 10

Which type of communication medium should be used while firing an employee?

A)Rich
B)Lean
C)Correspondence
D)Memo

Question 11

Isaiah is a content developer at Jikia Communications. He has to develop an instructional manual for a brand-new range of phones that are to be released the following year. Isaiah includes a step-by-step description of how to operate the phone in the manual. What is this method of organizing a document called?

A)Chronological or sequential
B)Cause-and-effect
C)General-to-specific
D)Problem-solution

Question 12

Shelley, a teacher at St. James High School, has to assess her students and talk to their parents at the PTA meeting next week. She decides to talk to the parents by first addressing the areas where the students are weak and then tell them how it might affect their future. Which method has Shelley adopted to prepare her speech?

A)Specific-to-general
B)General-to-specific
C)Cause-and-effect
D)Problem-solution

Question 13

Which term encapsulates the official letters that are sent to consumers, colleagues, higher-ups, and juniors?

A)Correspondence
B)Goodwill
C)Business complaint
D)Progress report

Question 14

Antony recent bought a new washing machine. The product failed to work properly and made a lot of noise and leaked water. If he wants to inform the company about the faulty product, what should Antony do to express his dissatisfaction?

A)Write a complaint letter
B)Write a correspondence letter
C)Write a goodwill letter
D)Write a memorandum

Question 15

What is a brief, typically informal written message to other employees within a company?

A)Memo
B)Business letter
C)Progress report
D)Proposal

Question 16

What is the purpose of using the BCC function when sending an email?

A)To keep recipients from seeing who else received a copy of your email message
B)To keep all the recipients of the email informed
C)To keep the email message brief and to the point
D)To include the important and pertinent information of the message

Question 17

Melanie, the HR manager at Millison Mining Corporation, has to write a report on employee turnover. She starts by describing the problem and its magnitude, then discusses some possible ways to retain employees and minimize turnover. What is this method of organizing a document called?

A)Cause-and-effect
B)Chronological-or-sequential
C)Priority
D)General-to-specific

Question 18

Sergio, the manager of a creative writing team at Purple Talk, sent a highly critical performance review to Cristiano, one of his team members, via an SMS. What should Sergio have done differently in this scenario?

A)Used a rich medium of communication
B)Used a lean medium of communication
C)Used a singular channel of communication
D)Used an emotionally charged channel of communication

Question 19

Rubina, the sales manager at Beeb's Group, was developing a sales proposal. She began the report by discussing the overall sales objectives the company aimed to accomplish by the end of the financial year. Gradually, Rubina moved on to analyze the features of the company's new product and listed the strategies to increase its sales. Which method did Rubina use to organize the sales report?

A)General-to-specific
B)Specific-to-general
C)Cause-and-effect
D)Problem-solution

Question 20

Ambiguous messages or unclear sentences can prevent you from effectively communicating your message to the reader. What method would help a writer prevent such an occurrence?

A)Clarity of message
B)Tone of writing
C)Inclusion of jargon
D)Use of redundancies

Question 21

Shannon, an HR manager, was tasked with overseeing new HR policies in her organization over a six-month period. After three months, she concluded the marketing, sales, and accounting divisions had been affected by the policy changes. Shannon then sent a memo to these departments highlighting the status of the partial policy changes and their effects on the employees of those divisions. Once the implementation process was complete, Shannon sent out a final document, detailing the process and the effectiveness of the policy implementation. What document did Shannon write?

A)Formal report
B)Goodwill
C)Correspondence
D)Sales proposal

Question 22

When he was halfway finished, the contractor of an apartment building wanted to send a document to his client highlighting the status of the project. He mentioned in the document that he estimated the project going over budget and asked for additional resources. He also discussed some possible reasons and solutions for this problem. What document was the manager writing?

A)Progress report
B)Formal proposal
C)Activity report
D)Sales proposal

Question 23

The owner of a landscaping business noticed a local restaurant was surrounded by dry, dead grass and overgrown shrubbery. In a document offering his landscaping services, the business owner tried to persuade the restaurant manager how much nicer a well-kept, lush, green exterior looked, and convince the manager that landscaping could increase the restaurant's bottom line. What document did the business owner write?

A)Sales proposal
B)Progress report
C)Formal report
D)Activity report

Question 24

Tanya works as a customer care executive at the Squimm Group, a watchmaking company. She received a letter of complaint from a customer saying one of their watches was faulty, and he wanted a replacement. Tanya followed up by sending the customer a letter saying, "We would be happy to replace the watch if you mail or fax me the relevant receipt." What action did Tanya take?

A)Develop goodwill
B)Deliver bad news tactfully
C)Overuse intensifiers
D)Use subordination

Question 25

Watson and his team reached the halfway stage of their current project and decided to create a document emphasizing the objectives they had completed and the deadlines they had met thus far. They then sent it to all of the departments of their organization. What document did Watson and his team develop?

A)Activity report
B)Formal proposal
C)Progress report
D)Sales proposal