Deck 7: Interviewing Principles and Skills

Question 1

During her appraisal interview, Aeryn explained to Evan, the interviewer, that her team procured the current project budget only after the previous budgetary allowance was completely exhausted. She then told Evan, off the record, that her team was still using the previous allowance. After the interview, Evan told Barney, a colleague, about what Aeryn told him. What ethical principle did Evan flout?

A)Keep confidential information to oneself and not share it with others
B)Convey false or misleading information to the other person
C)Restrict the other person's choices or answers to questions
D)Manipulate the other person

Answer 1

A

Question 2

________ are one's beliefs, values, virtues, and sense of right and wrong.

A)Ethics
B)Interviews
C)Responses
D)Funnels

Answer 2

A

Question 3

Jessa is a recruitment officer who does not ask probing or follow-up questions during an interview but allows an interviewer to gather a lot of general information in a limited amount of time. What is this sequence called?

A)Tunnel
B)Process
C)Funnel
D)Inverted funnel

Answer 3

A

Question 4

________ sequence helps the interviewee freely bring out his or her feelings and views early in the interview.

A)funnel
B)hypothetical
C)probing
D)inverted

Question 5

To ensure the interviewee doesn't go from the interview with uncertainty and doubts, the interviewer should

A)summarize the interview.
B)record the interview.
C)discuss the next step.
D)exchange thank-yous.

Question 6

Nelson wants to open a bank account. When he arrives at the bank, the teller asks him to fill out a questionnaire with his personal and professional details and other necessary information. What kind of questions was Nelson asked to answer?

A)Closed
B)Hypothetical
C)Probing
D)Open

Question 7

Which types of goals include using interpersonal skills so as to be perceived as interpersonally attractive and believable?

A)Relational
B)Content
C)Task
D)Primary

Question 8

A structured conversation with a potential customer or candidate that is intended to influence that person's attitudes, beliefs, and behaviors is called

A)a persuasive interview.
B)an information-gathering interview.
C)the job interview.
D)an appraisal interview.

Question 9

During an employment interview, the interviewer asks a young candidate his racial origin and if he's involved in a romantic relationship. What are these types of questions called?

A)Unlawful questions
B)Unbiased questions
C)Closed questions
D)Open questions

Question 10

When a

A)ask an unbiased question.
B)avoid an unlawful question.
C)convey an honest assessment.
D)elicit a general response.

Question 11

During an interview for an HR manager position, the interviewer asks Vasaliki, "How will you handle the high employee turnover rate?" What kind of a

A)Question of policy
B)Question of process
C)Question of value
D)Question of identification

Question 12

What is a standard theme that should be identified by both the interviewer and interviewee before an interview starts?

A)Interview topic
B)Interview knowledge
C)Interview conjecture
D)Interview network

Question 13

________ are planned conversations that need to be prepared.

A)Interviews
B)Open questions
C)Closed questions
D)Persuasions

Question 14

Tomiko conducts an interview during which she uses short phrases such as "Go on," "Please continue," "So…?" etc. to encourage the interviewee to continue talking about a particular topic. What are these short phrases called?

A)Nudging probes
B)Clearinghouse probes
C)Informal probes
D)Reflective probes

Question 15

Carmen is interviewing a candidate for the vacant HR manager position in her department. During the interview, what would be a good

A)"What would be your first move if one of the employees asks for a compassionate leave on the day of a major client meeting"; because it helps the interviewer assess the candidate's reaction to a situation under pressure.
B)"How long have you been in this business?"; because it helps the interviewer elicit a short and quick response from the candidate.
C)"What changes would you make to our current department?"; it helps the interviewer have a longer conversation with the candidate.
D)"If this job were to require you to travel once a month, would you be willing to do so?"; it helps the interviewer be objective during the interview.

Question 16

Kia was attending her first job interview and hoped to accomplish her task goals in it. What approach would best serve her purpose?

A)Answering questions in a thoughtful manner
B)Self-disclosing relevant information appropriately
C)Resolving simulated conflicts constructively
D)Observing the interviewer's nonverbal cues

Question 17

Vinay is conducting an interview for the vacant HSE position. He wants to ask questions to gauge the candidates' personalities and job suitability. What is the best way to ask these types of questions while conducting the interview, and why is this method helpful?

A)By beginning with closed questions and moving to open questions in an inverted funnel sequence; it encourages the candidates to respond faster.
B)By beginning with broad questions and proceeding to more open ones in a funnel sequence; it helps the candidates freely express their thoughts and ideas.
C)By using a combination of open and closed questions in a tunnel sequence; it helps the interviewer gather a lot of information quickly.
D)By asking questions that encourage elaboration and help guide the discussion in a probing sequence; it helps the interviewer clarify the candidate's responses.

Question 18

Which type of probe is used by an interviewer to ensure he or she understands the interviewee's response to a question?

A)Reflective
B)Clearing
C)Informational
D)Nudging

Question 19

Which types of questions encourage an interviewee to share information almost without restriction and are less structured when time is not limited?

A)Open
B)Closed
C)Probing
D)Hypothetical

Question 20

During an interview, the interviewer casually asks Bella if she likes soccer. Upon replying she does, the pair spend 15 minutes discussing the latest events in the world of soccer. What type of strategy did the interviewer use?

A)Establishing a rapport
B)Clarifying the interview goal
C)Processing the interview
D)Conveying task messages

Question 21

During his appraisal interview, Torsten assured his supervisor he would complete a particular certification course before the next quarter. Satisfied by his response, the supervisor promoted Torsten to program manager. However, two months into the new quarter, the supervisor discovered Torsten had not completed the course. In this scenario, Torsten failed to

A)keep his word.
B)respect confidentiality.
C)state his purpose in advance.
D)engage in ethical interviewing behavior.

Question 22

During an interview, Blake was asked to give a brief account of each of the jobs he's worked at for the past 10 years. Later, he was asked in detail about his first job as an administrative assistant. What process is the interviewer following here, and why?

A)Control the breadth and depth of the questioning; the interviewer has to cover a range of topics in a limited amount of time and the details on a single topic adhering to the goal.
B)Accomplish the relational goals; the interviewer has to demonstrate appropriate interpersonal skills.
C)Achieve the interview's task-related objective; the interviewer has to acquire relevant information.
D)Understand the answers on the content level; the interviewer has to link the details of the answers to the main message.

Question 23

A civil engineer in charge of building a reservoir is asked to meet the board of planning committee to evaluate the progress halfway through the project. What type of interview is the planning committee conducting, and why?

A)An appraisal interview; the board shares the information about the civil engineer's job performance and suggests improvements, if required.
B)An information-gathering interview; the board seeks out important information regarding the project and suggest improvements.
C)The job interview; the board evaluates the qualification and skill of the engineer to complete the job.
D)A persuasive interview; the board influences the engineer's attitude, belief, and behavior to complete the job.

Question 24

Elsbeth explained in detail her decision to resign from the company during her exit interview. What strategy should the human resources executive observe here, and why?

A)Respect confidentiality; to maintain her ethics by not sharing that information with others.
B)Demonstrate interpersonal skills; to accomplish her relational goals
C)Allow her to make an uncoerced response; to avoid influencing her to answer a question she would prefer not to answer or to respond in a manner that would be against her will
D)Ask thoughtful questions; to fulfill her task-related goals

Question 25

A training officer requires a third-party trainer to teach the staff about the latest technology for an upcoming project. What should the training officer do to identify the right person to conduct the training?

A)Conduct an information-gathering interview with a training and development practitioner located through a professional body.
B)Conduct a persuasive interview with a training and development practitioner located at a remote geographic location through the Internet.
C)Conduct a one-on-one interview with a training and development practitioner located through a personal network of family and friends.
D)Conduct a panel interview with a training and development practitioner located through university and college professors who are experts in the field.