Deck 6: Relating to Others at Work

Question 1

During a sales meeting, the general manager says the target for the year should be fixed at $20 million. The team disagrees and suggests a target of $10 million instead. Rather than completely disregarding the team's view, the general manager negotiates at a target of $15 million. What conflict style is the general manager portraying in this scenario?

A)Compromising
B)Avoiding
C)Collaborating
D)Competing

Answer 1

A

Question 2

Rico is in charge of planning his family's monthly budget and expenses. Ursula, his wife, however, doesn't think he's doing it well, so she suggests a few changes and helps him plan better. What is Ursula's concept of communication called?

A)Managing up
B)Managing down
C)Delegating laterally
D)Task-focusing horizontally

Answer 2

A

Question 3

________ leaders don't try to know their employees on an individual level.

A)Task-focused
B)Person-focused
C)Relationship-focused
D)Communication-focused

Answer 3

A

Question 4

During a class discussion, the teacher raises a

A)Avoiding
B)Compromising
C)Collaborating
D)Competing

Question 5

Tim, Sam, and Ross meet to discuss their sales strategies for the upcoming quarter. When their discussion reaches a point where they can't agree on anything, Tim suddenly gets up and says, "I have to pick my kids from school. You two sort this out." He then leaves. Which conflict style does Tim display in this situation?

A)Avoiding
B)Competing
C)Accommodating
D)Collaborating

Question 6

Ever since joining the creative writing team at Caravaggio's, Antonio and Malcolm were great friends. However, when Antonio was promoted to manager of the team, he stopped eating lunch with Malcolm. He also moved Malcolm's workstation to a different floor from the rest of the team. Although Antonio did not talk badly about Malcolm's work, belittle his standing in the company, or threaten him in any way, Malcolm resigned as a direct consequence of Antonio's behavior. How can Antonio's attitude toward Malcolm be described, and why?

A)Antonio displayed isolation workplace bullying behaviors toward Malcolm because he flaunted his status over Malcolm in a condescending manner.
B)Antonio displayed social workplace bullying behaviors toward Malcolm because he spread false rumors about Malcolm's personal life and character.
C)Antonio displayed professional workplace bullying behaviors toward Malcolm because he used email and other online media to attack Malcolm's reputation.
D)Antonio displayed overtly aggressive bullying behaviors toward Malcolm because he insulted and intimidated Malcolm in front of others.

Question 7

An accommodator is an individual with

A)low concern for task and low concern for people.
B)low concern for task and high concern for people.
C)high concern for task and low concern for people.
D)high concern for task and high concern for people.

Question 8

Shari, the business development manager, appoints three new people to her sales team. As they have no previous experience, she tells them to contact her anytime for help. Shari also tells the group not to consider her as their boss, but as one of the team members. What kind of communication does Shari employ in this situation?

A)Downward
B)Upward
C)Vertical
D)Horizontal

Question 9

Which types of leaders give priority to individuals over work?

A)Person-focused
B)Task-focused
C)Relationship-focused
D)Communication-focused

Question 10

In what way do managers relate to those they supervise?

A)Delegation
B)Relationship
C)Upward communication
D)Downward communication

Question 11

What kind of link is created between two people through interpersonal communication?

A)Relationship
B)Conflict
C)Managing up
D)Managing down

Question 12

A person who uses the grapevine or an informal network for workplace information uses ________ communication.

A)horizontal
B)vertical
C)downward
D)upward

Question 13

Who are the individuals that manage conflict by working with others to solve problems and make decisions?

A)Collaborators
B)Compromisers
C)Accommodators
D)Competitors

Question 14

How does upward communication flow?

A)From employees to managers
B)From managers to employees
C)Between employees of different departments
D)Between managers of different departments

Question 15

Which types of individuals manage conflict by being assertive?

A)Competitor
B)Collaborator
C)Compromiser
D)Accommodator

Question 16

________ is an individual who manages conflict by giving in and surrendering.

A)accommodator
B)competitor
C)collaborator
D)compromiser

Question 17

Lydia feels her manager, Denny, bullies her at every opportunity. Whenever their project hits a snag, Denny singles out Lydia and launches into a verbal tirade against her. On a few occasions, Denny has even threatened to fire Lydia due to her supposed "incompetence." What type of bullying behavior does Denny use to intimidate Lydia?

A)Overt aggression
B)Isolation
C)Social attack
D)Gunny-sacking

Question 18

After Lilia bakes cupcakes for a party to be held later that evening, Judd, her son, asks if he can have one. She refuses and says he can have one at the party. Immediately, Judd's face turns red, and he storms out of the room. What kind of actions are Judd's?

A)Nonverbal
B)Verbal
C)Upward
D)Downward

Question 19

Rudy is the managing director of an advertising company and hires Rose as his personal secretary. As the months pass, the two begin spending more and more time together, and ultimately start dating. What kind of a relationship are Rudy and Rose involved in?

A)Romantic
B)Formal
C)Public
D)Professional

Question 20

The headmaster of Hebron International School wanted to cover the football field with natural grass, but the physical education teachers suggested synthetic grass because of the unpredictable and extreme weather conditions in the area. The headmaster ignored their suggestion and went ahead with the natural grass. What type of behavior does the headmaster exhibit, and how?

A)The headmaster displayed a competing style of conflict by being assertive and pushing his ideas or solutions to problems on others regardless of what others think.
B)The headmaster displayed an avoiding style of conflict by denying problems even exist and steering clear of conflict.
C)The headmaster displayed a collaborating style of conflict by giving precedence to his own needs over those of others.
D)The headmaster displayed a compromising style of conflict by displaying a low concern for task and a low concern for people.

Question 21

Toby owns his own construction company and recently met with Dante, the owner of another firm, to discuss a possible merger. During their meeting, however, their conversation shifted direction, and Dante got defensive and frustrated with the parameters Toby suggested. Finally, Toby said, "I think we both want to move forward with this merger, so let's meet again tomorrow to talk more." What is Toby's intention behind this statement?

A)He wants to monitor the emotional temperature.
B)He wants to induce personal conflict.
C)He wants to forcefully take over Dante's company.
D)He wants to give in to Dante's decision.

Question 22

Salah and Eva joined Ad, Inc. at the same time in the business development department. Salah noticed Eva worked hard and her efforts were being noted by management. Because Salah was jealous of Eva's progress, he started spreading malicious rumors about her at work. What is Salah's behavior called?

A)Workplace bullying
B)Workplace conflict
C)Workplace competition
D)Workplace sensitivity

Question 23

The managers at Cool Pools are well liked by the employees. Whenever a team is asked to work on a new project, the relevant manager explains the intricacies of the project to each member, provides them with additional help when required, and creates a coherent work schedule for every member. This ensures the employees do not feel "dumped on" at any stage of a project. What method of delegation do the managers at Cool Pools employ?

A)DRGRAC
B)Transactional
C)PUGSS
D)Relational

Question 24

The management of Creative World notices the staff using horizontal communication for sharing information. This type of communication generally takes place between

A)coworkers at the same level.
B)managers and coworkers.
C)directors and management.
D)coworkers of different levels.

Question 25

The chairman of a manufacturing company calls for a general staff meeting to discuss the process of operations. He asks the senior managers to skip the introduction part and move straight to the main topic of discussion. The chairman's attitude shows he is more focused on

A)tasks.
B)persons.
C)communication.
D)relationship.